Overall, the ship looks tired and needs work. Worse, is the ship has many areas with strong musty smells, guessing its large areas of carpet that need to be cleaned.
You cannot get a brewed cup of decaf anywhere on the ship unless you go to the coffee bar and pay several dollars for it. This particularly irked me because even though we were spending money like crazy, coffee is one of the very few things that is included. All I drink is decaf so this was a huge minus for me. The instant coffee was terrible!
Food is hit or miss. Some nights good, some nights not. You won't starve but you won't rave either! Another issue is that they ran out of staples by the end of the week (like cream cheese at breakfast) and we understand they are probably on a tight budget but that's just not fair. Fruit juices are heavily sugared like punch so we found the orange juice undrinkable.
Ocean Grill was only ok and we found it quite overpriced for the product. I ordered a lobster dish that carried an additional $5 surcharge on top of the $25 per person surcharge and it was a half Caribbean tail that was only okay. The day before, I had a full half Caribbean lobster at our lunch spot in Havana that was twice the size and prepared beautifully.
Lots of nickel and diming, with high prices throughout.
There was no rhyme or reason to excursion groupings or debarkation assignments. For example, we are energetic early risers and our next door neighbors were classic night owls ... they got first tours in the morning and they struggled with early alarm clocks while we waited and waited and waited for our turn to tour. No one was asked for their flight times but just given a random group/time assignment to debark. In general, we found them to be very disorganized and confused but to be fair, very warm and well intentioned.
The best spot on the ship is The Glass House, a beautiful wine bar with interesting wine selections, a great crew, fabulous views, and some very tasty snacks.