UK Telephone charges

Why do we have to pay to find out about our /your cruises or even pay to book them.

7p per minute.

Now that you have 50% more capacity to fill why not break ranks in UK and add a USP. (UNIQUE SELLING POINT)

Tag line

Ring Free for an AZAMAZING cruise.

OK perhaps not the AZAMAZING just Azamara

Hi Procter,

Thanks for your feedback. It is not without precedent in thetravel industry for people to charge 7p per minute. This is something wecontinuously review and will be doing so again during 2018 as we look to continuously improve our service.

It is worth noting that we typically update the website faster thananywhere else.

Many thanks,

Richard

Richard,

It may not be unusual in the travel industry but having looked at all the U.K. cruise line numbers Royal Caribbean & Azamara are now the only ones using premium numbers, even Celebrity have a 0845 number. Carnival U.K. & NCL brands have 03 numbers the others are a mixture of freephone or geographic numbers.

I don’t think anyone is asking for freephone but a 03 or geographic number that for most people is included in their phone package should be provided.

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