Americans Not Wanted by P&O Australia?

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 06:25 AM.
#1
Centerville, Ohio, USA
9,985 Posts
Joined Apr 2002
Having sailed on the Statendam to Singapore for her final HAL voyage and learning that Pacific Eden was sailing to Singapore for her final P&O Australia cruise, my interest in booking this cruise increased when I saw the ship's itinerary. Several ports would be new to me and the dates of the cruise worked. Sailing on a well-liked ship by me on another final positioning voyage was also very appealing. So, it was time to get details.

Accessing the P&O Australia webs site was fruitless. Sending an e-mail through their "Contact Us" link produced no reply. I asked my United States-based cruise specialist Agent to obtain information. Using her regular channels for bookings, which included P&O Cruises, she got nowhere. She sent the Company an e-mail and finally received an answer. The answer: only a direct booking with P&O Australia could be made whether it was done by my Agent or by me. Such a booking would not be considered an "agency" booking if my Agent made the booking, I don't blame her agency and her for having no interest in doing that.

Any booking that I might wish to make had to be done through their international phone number, which would result in expensive phone bills for me, or through an Australian travel agency with which I have no experience. And, doing that would probably end up in some expensive international phone calls.

What's the message I am receiving from P&O Australia?

Americans need not request a reservation.
Expand Signature
Collapse Signature
53 cruises: 32 Holland America, 4 Princess, 4 Carnival, 3 Pacific Far East Line, 2 Cunard, 2 Royal Viking Line, 1 each: Celebrity Cruises, NCL, Royal Caribbean, Sitmar, American Hawaii Cruises, Home Lines
#2
Brisbane
575 Posts
Joined Jul 2014
There are numerous reputable on-line Australian travel agencies. Unfortunately the CC rules are that I am not allowed to tell you their names.

I have made all of my bookings, bar one, on P&O and other lines without any voice contact with an agent. I have used email for document delivery. Once you are on P&O Cruise Control everything is easy. I don't understand why accessing P&O's website was fruitless. Is it not possible to book on the website, or is the website itself not accessible? Is there a question you need to ask of P&O before you will book with them?

Sometimes you need to take a leap into the dark. Find an Australian online agent and try them. You will be very unlikely to be ripped off, as Australian Consumer law is much more rigorous than in the US.

Also I think you have an exaggerated idea of the cost of international calls. I can't imagine a call from the US to Australia costs more than a couple of bucks at a time. Unless you have some very specific requirements you would only need to make one or two calls.

To find cruises in Oz, you don't need to be a Guru.
#3
Sydney, Australia
14,616 Posts
Joined Oct 2008
Not wanted - not at all.

They are just a local-based cruise line without international clientele, so you need to book in their home country. They don't have international representation as they get very few international cruisers. But if you do book with them directly, you're treated exactly the same as any other onboard - there isn't a two class system or any other discrimination in place.



As with Sinbad, none of the issues you raised are major obstacles. But yes, if you want to cruise with them you'll have to work with their procedures, the same as booking with other travel providers which don't have international representation.
#4
Centerville, Ohio, USA
9,985 Posts
Joined Apr 2002
Thank you both for your responses. Specifically answering SinbadThe Porter's question about my experience with P&O's web site: Using their "Contact Us" link, I sent an e-mail requesting confirmation of the Pacific Eden's date of sailing with details on itinerary and pricing. As I said, I heard nothing from that e-mail that I sent. My U.S. based travel agent had difficulty obtaining a response as well. That's not an encouraging message to me. Because of the difficulty I was having in obtaining information, I decided to forget about this possible cruise.

However, your two messages are encouraging me to do some further thinking about my 2019 travel plans. I am going to put the Pacific Eden's cruise back on my radar.

I appreciate you taking the time to post to my concern!
Expand Signature
Collapse Signature
53 cruises: 32 Holland America, 4 Princess, 4 Carnival, 3 Pacific Far East Line, 2 Cunard, 2 Royal Viking Line, 1 each: Celebrity Cruises, NCL, Royal Caribbean, Sitmar, American Hawaii Cruises, Home Lines
#5
Bribie Island Queensland Australia
493 Posts
Joined Aug 2007
Originally posted by rkacruiser

However, your two messages are encouraging me to do some further thinking about my 2019 travel plans. I am going to put the Pacific Eden's cruise back on my radar.

I appreciate you taking the time to post to my concern!
Check out the info under Pacific Eden leaving P&O Australia Fleet in this section of Cruisecritic. It appears her final voyage will be 16 March 2019. The Pacific Aria is identical in design.
#6
Brisbane
575 Posts
Joined Jul 2014
Originally posted by joll
Check out the info under Pacific Eden leaving P&O Australia Fleet in this section of Cruisecritic. It appears her final voyage will be 16 March 2019. The Pacific Aria is identical in design.
On the 16th March 2019, Eden will be in Adelaide. If she heads to Singapore from there it will probably be via Fremantle (Perth).
#7
New Zealand
124 Posts
Joined Apr 2014
Originally posted by rkacruiser
Having sailed on the Statendam to Singapore for her final HAL voyage and learning that Pacific Eden was sailing to Singapore for her final P&O Australia cruise, my interest in booking this cruise increased when I saw the ship's itinerary. Several ports would be new to me and the dates of the cruise worked.

I would love to see these details. I can't find anywhere here downunder that has these details readily available as a bookable cruise.
Expand Signature
Collapse Signature
Shipboard Experience;
Shaw Savill Northern Star Line Voyage 1969
P&O Himalaya Line Voyage 1969
Chandris Ellinis Pacific Cruise1978
Sitmar Fairstar Pacific Cruise 1979
P&O Canberra World Cruise 1982
P&O Canberra Norway Cruise 1983
P&O Canberra World Cruise 1983
P&O Canberra Pacific Cruise 1984
P&O Fairstar New Guinea and Solomons 1993
P&O Pacific Sun Pacific Cruise 2005
P&O Pacific Pearl May 2014
P&O Pacific Jewel September 2014
P&O Pacific Pearl December 2014
P&O Pacific Pearl May 2015
Sun Princess Indian Ocean January 2016
P&O Pacific Pearl Fiji, Tonga and Cooks May 2016
Sun Princess Round Australia October 2016
Sun Princess South Pacific B2B June 2017
Pacific Jewel Tassie and SA November 2017
Pacific Jewel Trans Tasman March 2018




#8
On Cruise ships and in Australia & New Zealand
8,069 Posts
Joined Jul 2007
rkacruiser - Can you flick me a e-mail: kiwi_cruiser [at] ymail.com (replace [at] with @ and take out the spaces), as I have a another contact link for P&O that might be could be helpful.
Expand Signature
Collapse Signature
Our Next Cruises:




Past Cruises:
16 more cruises +
Queen Elizabeth - 8 Feb 2015
Pacific Pearl - 8 May 2015
Emerald Princess - 19 Sept 2015
Emerald Princess - 26 Sept 2015
Emerald Princess - 17th Oct 2015
Carnival Glory - 25 Oct 2015
Coral Princess - 7 Oct 2015
Pacific Aria - 17 Dec 2015
Queen Mary 2 - 11 March 2016
Sun Princess - 19 April 2016
Queen Victoria - 17 Sept 2016
Emerald Princess - 28 Sept 2016
Pacific Pearl - 30 Jan 2017
P&O UK: Aurora - 12 March 2017
P&O UK: Aurora - 22 March 2017
P&O UK: Aurora - 29 April 2017
Queen Victoria - 8th July 2017
Queen Mary 2 - 4th Aug 2017.
Grand Princess - 15th Sept 2017
Maasdam - 27th Sept 2017
Pacific Aria - 14th Nov 2017.
Sun Princess - 22nd Dec 2017.
Pacific Dawn - 8 April 2018.

My Photos & Video: My Flickr Account | My Youtube channel.
#9
USA
48 Posts
Joined Jul 2017
Popular reputable American online travel websites have an Australian site. Do a google search or "website name.com.au". This is what I used to book a Solomon Islands Cruise online only available on other cruise premium lines (out of my price range). I used this vs. the direct site because the direct site would not let me pick an exact room. I will agree that P&O email is worthless. I did have trouble with trying to fill out the P&O registration online. I used 3 different browsers with no luck. I had to call them in order to complete the registration (which I was not happy about but was not the fault of the online travel agency).
#10
USA
48 Posts
Joined Jul 2017
Originally posted by Cruise4Twos
Popular reputable American online travel websites have an Australian site. Do a google search or "website name.com.au". This is what I used to book a Solomon Islands Cruise online only available on other cruise premium lines (out of my price range). I used this vs. the direct site because the direct site would not let me pick an exact room. I will agree that P&O email is worthless. I did have trouble with trying to fill out the P&O registration online. I used 3 different browsers with no luck. I had to call them in order to complete the registration (which I was not happy about but was not the fault of the online travel agency).
My call to Australia cost me $0.90.