White Star Service.


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#1
England
227 Posts
Joined May 2014
Has anybody used this service and how much does it cost?


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Oriana 2009 /2011Caribbean
QM2 2010 New York and Caribbean
#2
Surrey UK
7,365 Posts
Joined Jun 2008
Originally posted by Lady49Monet
Has anybody used this service and how much does it cost?


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It's expensive but works. See https://ask.cunard.com/help/cunard/b...ail/white_star

There may be alternatives like couriers etc.
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#3
England
227 Posts
Joined May 2014
Originally posted by capnpugwash
It's expensive but works. See https://ask.cunard.com/help/cunard/b...ail/white_star



There may be alternatives like couriers etc.

Thanks. There is other couriers in this country might do a combination. The other half is thinking we ought to factor in the expense😄


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Oriana 2009 /2011Caribbean
QM2 2010 New York and Caribbean
#4
Washington, DC
1,702 Posts
Joined May 2006
I used it and was very happy with the service. I used it to send one large bag to the ship from the U.S. before a cruise so I could enjoy a couple of days before the cruise in Paris and London without having to haul around a lot of luggage. I ended up also using the service after the cruise for sending the bag to Washington from New York. Needless to say, I was concerned about whether the bag would get to the ship before we sailed, but it was there and everything worked out fine.
#5
73 Posts
Joined Feb 2014
Originally posted by Lady49Monet
Has anybody used this service and how much does it cost?


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Wouldn't do it any other way!! Have used it four times now and no problems! However, I hope I didn't just
Jinx myself as I'm sailing again in July!


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#6
Staten Island NY
1,241 Posts
Joined Jan 2011
Originally posted by flag fan
I used it and was very happy with the service. I used it to send one large bag to the ship from the U.S. before a cruise so I could enjoy a couple of days before the cruise in Paris and London without having to haul around a lot of luggage. I ended up also using the service after the cruise for sending the bag to Washington from New York. Needless to say, I was concerned about whether the bag would get to the ship before we sailed, but it was there and everything worked out fine.




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#7
New Jersey
9,807 Posts
Joined May 2007
I've used the service three times, each time to ship a bag from the US to Southampton. It's expensive, but the good part is that it will be delivered to your stateroom. I'm not sure if that's possible with another carrier.

You can call or email them for a price quote. The least expensive is up to 30 pounds, and I think it was something like $225. Part of the expense is that the carrier is also your customs agent, seeing your luggage through their checkpoints. Shipping domestically is cheaper.

You need to make arrangements no later than 3 or 4 weeks before the sailing, and pickup is usually about two weeks before. DHL is the carrier, and you'll have a tracking number so you can see where your luggage is. Our bag was collected at our home on April 24 and was in Soton on the 29th, for QM2's May 9 departure.

As the credit card commercials say, not having to drag around an extra piece of luggage...priceless!
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Kathy
The THIRD generation in my family to sail on a Cunarder
22 QE2 - including 2 Midnight Sun, 2 Panama Canal, 6 TAs, 4 Canada/New England, and various Caribbean, Bermuda, Europe itineraries
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1 Princess
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1 Uniworld River Cruise (Tulips and Windmills)
1 American Cruise Line - Queen of the West, Columbia & Snake Rivers
#8
Catonsville MD
40 Posts
Joined Sep 2003
[quote=Lady49Monet;42738139]Has anybody used this service and how much does it cost?

I used White Star Service for my large bag from NY to MD because I was making a train connection at Penn Station, difficult at best. We arrived 12/22 and the luggage was at my door 12/27. Cost discounted about $70 for the one bag.
#10
312 Posts
Joined Jun 2010
Does anyone know if you can leave your bag with the purser to hand over to White Star when arriving in NY? White Star told me the purser would handle this but I have seen others say you have to claim luggage and go through customs before handing it over to FEDEX


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#11
Washington, DC
669 Posts
Joined Feb 2011
Originally posted by Iwant2BatC
Does anyone know if you can leave your bag with the purser to hand over to White Star when arriving in NY? White Star told me the purser would handle this but I have seen others say you have to claim luggage and go through customs before handing it over to FEDEX


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The purser has always told us that we had to claim our luggage and go through customs before White Star would come to our rescue.


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#12
NYC
4,031 Posts
Joined Mar 2011
Originally posted by Iwant2BatC
Does anyone know if you can leave your bag with the purser to hand over to White Star when arriving in NY? White Star told me the purser would handle this but I have seen others say you have to claim luggage and go through customs before handing it over to FEDEX...
If you are disembarking in NY arrangements to ship your luggage home can be made on board. Once you pass through US Customs there is an addended drop off area to leave your bag. If "home" is outside the US the only items you will be able to send back are previously worn clothing and shoes. No souveniers, no electronics, no jewelry. This is due to international customs regulations and tariffs.
#13
312 Posts
Joined Jun 2010
I was told by White Star in the US that the baggage could be handled by the purser. I used a luggage shipping service on another cruise line once and we definitely had to claim luggage and clear customs then drop it outside. Sounds like the left hand doesn’t know what the right hand is doing. I reside in the US so that isn’t a factor.


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#14
New Hampshire
816 Posts
Joined Aug 2007
Originally posted by Iwant2BatC
I was told by White Star in the US that the baggage could be handled by the purser. I used a luggage shipping service on another cruise line once and we definitely had to claim luggage and clear customs then drop it outside. Sounds like the left hand doesn’t know what the right hand is doing. I reside in the US so that isn’t a factor.


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You always have to take your own luggage through US customs in NYC regardless of nationality UNLESS you've already cleared at a previous port like Bar Harbor or Newport for example.

When we were on the QV in 2015 we cleared customs in Hawaii so when we got to LA we could walk right off, Cunard had already gathered up all the White Star luggage for us.
#15
New Jersey
9,807 Posts
Joined May 2007
Originally posted by BlueRiband
If you are disembarking in NY arrangements to ship your luggage home can be made on board. Once you pass through US Customs there is an addended drop off area to leave your bag. If "home" is outside the US the only items you will be able to send back are previously worn clothing and shoes. No souveniers, no electronics, no jewelry. This is due to international customs regulations and tariffs.
I think it's an insurance thing, too. Or maybe theft avoidance? We're shipping a bag from Yorkshire to Southampton, and the rules of no electronics, no jewelry, no liquids were the same as shipping from the US to Southampton. I don't know what the rules are for within the US.

Interestingly, we learned that the rules for "left luggage" (Excess Baggage Co.) at train stations in the UK have the same restrictions. Liquids are probably a potential mess issue. And the rest is probably to avoid being accused of theft.
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Kathy
The THIRD generation in my family to sail on a Cunarder
22 QE2 - including 2 Midnight Sun, 2 Panama Canal, 6 TAs, 4 Canada/New England, and various Caribbean, Bermuda, Europe itineraries
11 QM2 - 7 TAs, Caribbean, Royal Circumnavigation of Australia, Canada
1 Caronia - Baltic
12 HAL -Bermuda, Canada, Caribbean, Alaska
1 Princess
2 RCCL
5 NCL - including 2 on SS Norway (RIP)
1 Uniworld River Cruise (Tulips and Windmills)
1 American Cruise Line - Queen of the West, Columbia & Snake Rivers
#16
268 Posts
Joined Sep 2005
Hi. Does anyone know how the White Star luggage service works when coming from NY and docking in Southampton? We want to send home (to the US) a suitcase after a crossing. Does the guest have to claim their own luggage on the pier and have it picked up by White Star there, or is the luggage left outside the cabin the night before departure to be picked up by White Star and you don't see it again until it is delivered to your home?
#17
San Francisco, CA
1,592 Posts
Joined Nov 2002
In case you don't get a specific reply, I can offer a more generic one. We've not done it in Southampton, and after a few years, the situations where we used White Star on Cunard or another line blur, but in both situations, we were given a clear folder with the docs to attach to the bag (and perhaps a special color tag) and we left them with the rest of our bags in the hall. We picked it up with the rest of our bags (again, there may have been a special color). We needed to take the bags through customs. On the other side, there was a counter (or guy under a sign with a cart) to drop the bags off. (no signing [the bags have the info] just a drop and a wave).

Of course, you can schedule the delivery to happen after your return home.
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.Mark Katzenberger

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#18
268 Posts
Joined Sep 2005
Originally posted by MarkBearSF
In case you don't get a specific reply, I can offer a more generic one. We've not done it in Southampton, and after a few years, the situations where we used White Star on Cunard or another line blur, but in both situations, we were given a clear folder with the docs to attach to the bag (and perhaps a special color tag) and we left them with the rest of our bags in the hall. We picked it up with the rest of our bags (again, there may have been a special color). We needed to take the bags through customs. On the other side, there was a counter (or guy under a sign with a cart) to drop the bags off. (no signing [the bags have the info] just a drop and a wave).

Of course, you can schedule the delivery to happen after your return home.
Thanks, Mark, for your detailed and helpful reply.