Club Class wait Not Acceptable

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#1
Los Angeles Ca.
5,764 Posts
Joined Nov 2010
Just got off the caribbean Princess and she has major problems with speed and shortened port times but the issue that was unacceptable was pagers for Club Class with a 25 minute wait. I was under the impression the CC was a minimal wait. They stated that everyone wanted to eat at the same time that night. Well wasn't that the issue with the MDR and why CC was introduced for a fee to avoid the wait times.
#2
Richmond, Virginia
2,874 Posts
Joined Sep 2010
About what time was it? Any idea how many got pagers? Sounds totally unacceptable.
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#4
California
5,491 Posts
Joined Mar 2007
Even with Celebrity’s Aqua Class, you can still expect to wait at peak times, even though many seem to think you can walk in at any time without a wait.
From my understanding, CC is very similar to AQ. Maybe they were short staffed?
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#5
San Mateo, California
5,836 Posts
Joined Feb 2007
Do not see the value in CC on either line. On princess I prefer the Crown Grill or the buffet or room service.
#6
Chelsea MA
5,236 Posts
Joined Mar 2014
Originally posted by cruzsnooze
Just got off the caribbean Princess and she has major problems with speed and shortened port times but the issue that was unacceptable was pagers for Club Class with a 25 minute wait. I was under the impression the CC was a minimal wait. They stated that everyone wanted to eat at the same time that night. Well wasn't that the issue with the MDR and why CC was introduced for a fee to avoid the wait times.
How many times did it happen??
Tony
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#7
League City, TX
41,839 Posts
Joined Sep 2005
Originally posted by 4cats4me
Even with Celebrity’s Aqua Class, you can still expect to wait at peak times, even though many seem to think you can walk in at any time without a wait.
From my understanding, CC is very similar to AQ. Maybe they were short staffed?
That is not the promise on the Princess web site:
"Take advantage of Club Class Dining, featuring expedited seating with no wait, special menu options, dedicated waitstaff and tableside preparations."

Any wait at any meal is not expected to happen.
#8
California
5,491 Posts
Joined Mar 2007
Originally posted by caribill
That is not the promise on the Princess web site:
"Take advantage of Club Class Dining, featuring expedited seating with no wait, special menu options, dedicated waitstaff and tableside preparations."

Any wait at any meal is not expected to happen.


They should not promise something that they can’t deliver, especially with the exorbitant upcharge. I’d be mad, too.
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#9
uk
568 Posts
Joined Sep 2010
Not acceptable as the CC area of the MDR can very easily be expanded onto adjacent tables by changing the table cloths to grey. Perhaps the maitre d' needs telling.
#11
Cincinnati. OH-Go Reds
6,174 Posts
Joined Mar 2007
I had club class dining on Emerald. Only one night was there a small wait. This was the night we arrived in Victoria BC; you dock at 5pm and depart at 11pm. So everyone on the ship wanted to eat dinner prior to departing the ship. ClubClass and the Main Dining room that was part of club class were both backed up. We waited maybe five minutes to be seated; and the Hostess explained why there was a wait.
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#12
Texas
2,026 Posts
Joined Sep 2008
I was on the Panama Canal cruise on the Caribbean Princess from January 27th through February 6th. We never had to wait more than a couple of minutes for a table in Club Class for lunch or dinner. When we did wait, it was usually just for them to clear and reset a table.

If a long wait happened only once because of specific port or event timing, I would understand it. Princess cannot change tables from early traditional to Club Class at the last minute, since the early traditional tables are all booked. If it happened more than once, then I would be concerned.
#13
Manitoulin Island, Ontario
342 Posts
Joined Mar 2005
Don’t just whine about something you don’t like, offer a solution. What do you want the cruise line to do to solve your perceived problem? My solution would be to insert the word “usually” in front of the words “no waiting”. Nobody is ever starved on a cruise ship and if your life onboard can’t stand a few minutes of waiting you are living your life wrong.


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#14
Southern California
128 Posts
Joined Feb 2018
Originally posted by Cruzer1001
Don’t just whine about something you don’t like, offer a solution. What do you want the cruise line to do to solve your perceived problem? My solution would be to insert the word “usually” in front of the words “no waiting”. Nobody is ever starved on a cruise ship and if your life onboard can’t stand a few minutes of waiting you are living your life wrong.


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WOW, just WOW!!! Somebody woke up on the wrong side of the bed this morning or didn't get any last night!
#17
13,592 Posts
Joined Apr 2013
I don't see people whining about a 5 minute wait in their posts. But it is not right for Princess to advertise something that they can't deliver. A 25 minute wait violates the spirit of what was promised and what these people paid a lot for. Club Class dining has been heavily promoted as having dedicated wait staff, additional choices at dinner, tableside preparation, and no waiting. If we appeared and were told, "It will be just a minute," I'd be fine. If I were handed a pager and told it would be 15+ minutes, I'm not getting what was paid for and promised. Whether that 15 minute wait matters to me or not depends on my plans for the rest of the evening.
#18
Phoenix
114 Posts
Joined Apr 2012
I know! Sending a hug your way. Let's keep this in perspective. During a busy period everyone must wait. Paying extra doesn't change time or build more tables. Seeing some rich guy put on a free show would be priceless thou. Never want to be that person. I know the OP did not make a scene. I know everyone in suites and CC are not rich and my have saved to be there. Understood you did not get what you were promised but 9 times out of 10 you do get what you pay for. Getting a pager is wine time. I believe everyone in the dinning area is trying to do the best they can. Hope I didn't upset anyone, but they are one blessed person to be in Club Class.
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#19
Whidbey Island, WA
1,033 Posts
Joined Jun 2011
OP never did come back and say if this was a one-time or repeated. If one time, I say "chalk it up". If it happened repeatedly then is seems a fair issue to raise with Maitre d' or passenger services - then it's fair to come on CC and describe the situation and Princess response.
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#20
Kawerau NZ
6,789 Posts
Joined Aug 2015
Don’t just whine about something you don’t like, offer a solution.

Funny how things get dealt with if you complain in a positive way!!
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