Posted July 11th, 2018, 11:14 PM
Kathy, when you referenced following up on room assignments, did you follow up directly with the lodges or with the special needs sept?I actually ended up following up with both. Special Needs just kept telling me that the request had been made and it would be taken care of re the request. But we have had bad experiences with various hotels not assigning a wheelchair accessible room which has a roll in shower and so I ended up contacting the lodges directly. I found out that the lodges don't actually open until around mid May, but I followed up directly with the lodges as soon as they opened. It was a good thing I did because the general Lodge reservations had only considered the roll in shower portion a request, not a necessity, and we had been assigned to rooms at one of the hotels without a roll in shower. This was changed as a result of my call.
I also realized that I didn't include our experience at Kenai on the Kenai Fjords National Park Boat Tour which the OP mentioned in his review. At the time we booked, this tour was a part of the overall tour, not a separate shore excursion. That changed within the two years we originally booked, but our original booking was honored. The bus which took us to/from Seward for this tour was the same one we took the day before and had a lift. There were several buses of cruise passengers who went on this tour. We were assigned a table next to a window where wheelchair passengers were placed and the deck outside of the window was roped off so passengers couldn't stand in front of you. We did have to do a transfer to the seat at the table and the wheelchair was taken away but remained on the boat in case we needed it. There was no room at the tables for wheelchairs and so they were removed and either left at the dock (for passengers who could walk) or put in a front area of the boat. The tour was good except that our disabled passenger was not allowed to go outside on the deck and had to remain at the table. The views were generally good, but if the activity was not on that side of the ship, then we couldn't see it. (although I did go out on deck sometimes for photos).