What's going on with P&O UK with TIPPING


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#21
Canberra Australia
43,315 Posts
Joined Apr 2012
Originally posted by Calpespain
What’s going on with P&O tips/Gratuities? After being away from P&O UK (been living in Australasia for 12 years) Just returned froma Britannia Christmas cruise. Asked the cabin steward how many cabins he cleans, response NOT allowed to discuss this with any passenger. What why? Not allowed to discuss anything about gratuities or work load. Do you receive all of the gratuities (your share) of the tips taken from my on-board account?Cannot say, was the reply. Asked others staff about this and all were sworn to secrecy, although some did indicate that the company did not share tips equally or fairly. I’m shocked to find this as we always previously in the days of the envelopes and guidance note left in stateroom about tipping gave the tip + some. It seems that they now have to pay for board and lodgings, is this correct? Why has P&O terrified the cabin stewards and waiters not to disclose how they receive their tips if paid for on the ships accounting system? I believe in tipping the waiters and all staff that serve me on a cruise ship but for P&O to terrify the staff not to disclose what their portion is or indeed if they receive any at all, is beyond belief. The bar staff informed me that they receive only 7% of the 15% added to my drinks bill. Have you noticed that P&O now do not disclose the 15% added to any bar bill, just the price you pay, they now hide this 15% in the price.Which is fair enough but if the bar staff are only now receiving 7% and P&O is keeping the 8% is that fair? What’s going on at P&O.
I prefer the one bill with everything included rather than having add ons. As for what they are paid or how tips are arranged. why should you care. Just pay what you think they are worth and you would be happy. If that means having the tips already included and you tipping a bit more than so be it.
#22
Canberra Australia
43,315 Posts
Joined Apr 2012
Originally posted by newport dave
As far as I'm aware P&O have never charged 15% on drinks prices. I know they didn't back in 2011 when we last sailed. And I've not seen any mention on the P&O UK forum saying they've started, if they had, there would literally be a mutiny..
They are just included in the advertised price.
#23
Canberra Australia
43,315 Posts
Joined Apr 2012
Originally posted by john watson
I asked a lady on a P&O cruise how old she was and she refused to answer. I assume it's because P&O do not allow passengers to give out this sort of information.

Just saying.

John
LOL, best post here.
#24
Lancashire
3,046 Posts
Joined Feb 2011
Originally posted by Kamloops50
If you remove tips or lower them your hurting crew that serve you daily that don't see. The base rate before tips is a lot more than what they make at home.Tips usually aren't taxable in the crew's home countries.
Tips are only for stewards and waiters, and you see them.
#25
Lancashire
3,046 Posts
Joined Feb 2011
Originally posted by Calpespain
Do you receive all of the gratuities (your share) of the tips taken from my on-board account?Cannot say, was the reply. Asked others staff about this and all were sworn to secrecy, although some did indicate that the company did not share tips equally or fairly.
I should be very surprised if this was true, because if it was, it would be a fraud against the passenger. If you give P&O money specifically for the purpose of handing on to your steward, and they don't hand it on to your steward, then they are committing a criminal offence - tort, fraud, theft, conversion, I don't know exactly. But definitely illegal and definitely very expensive to sort out. Can they be both that dishonest AND that stupid? I doubt it.
#26
Surrey, UK
1,589 Posts
Joined May 2006
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#27
Surrey
507 Posts
Joined Mar 2013
Please P&O include tips in the price so no more debates on who gets what and how much. In my opinion the most staff do a wonderful job. We have had great conversations with the cabin stewards over the years, but I would not ask them about tips. I have no problem paying the tips and giving extra where someone has earned it. The staff are frightened to admit to anything regarding tips although on our last cruise the cabin steward mentioned several times about the questionnaire at the end of the cruise, marks had to be excellent or else they would not get their bonus.
#29
22 Posts
Joined Jan 2010
Originally posted by chengkp75
And to address one small point from the OP, no, they do not have to pay for room and board. That is against international law, and UK law (since they are signatory to the Manila Labor Convention), and any crew member who feels his rights under the MLC are being violated can report to any agency in the UK government who will then point them to the proper agency (Maritime and Coast Guard Agency) who have the right to detain the ship until the allegation is investigated and resolved.
Great to know and thank you for the info.
#30
911 Posts
Joined Jul 2011
Originally posted by mandylennon
Please P&O include tips in the price so no more debates on who gets what and how much. In my opinion the most staff do a wonderful job. We have had great conversations with the cabin stewards over the years, but I would not ask them about tips. I have no problem paying the tips and giving extra where someone has earned it. The staff are frightened to admit to anything regarding tips although on our last cruise the cabin steward mentioned several times about the questionnaire at the end of the cruise, marks had to be excellent or else they would not get their bonus.
IMHO opinion this is the problem: if P&O treated its cabin stewards fairly and did not make their share of the auto tips dependent on performance, the stewards would not mention it to passengers and there would be no need to speculate. On every P&O cruise we have been on (4 in the last 6 years) the steward has asked us to grade him (we've only had male stewards) as excellent at the end of the cruise, otherwise he won't get the tips. In our experience almost every P&O steward takes great pride in his work, so is this carrot and stick approach really necessary?
From talking to our stewards they have all joined the company because they want to better themselves/earn more money than they would at home/save up money to set up their own business etc. They are on short contracts that are not automatically renewed, so they know if they don't do a good job their time with the company will be short-lived.
#31
West Yorkshire UK
3,490 Posts
Joined Jul 2004
We have had the occasional steward who has mentioned the end of cruise questionnaire, but not a regular occurrence.
This was an e-mail response from P&O in March last year explaining how their Service reward scheme worked in relation to auto grats.
If I may explain a little in relation to the gratuities, I can confirm that 5 ranks of staff are included within the Service Reward programme, these include Waiters, Assistant Waiters, Head Waiters, Cabin Stewards and Butlers. Members of staff are rewarded for their individual behaviour and service, along with Team work. Scores that they receive from the end of cruise questionnaires plus comments from their peers and leaders are all taken into consideration and I cannot therefore confirm what specific share they receive, as this would differ depending on individual circumstances. This being said, all staff members are rewarded in the same way regardless of the fact that some passengers within their care may choose to remove the automatic gratuities.

Any tips which you pay to a member of staff directly are theirs to keep and do not need to be declared or pooled with other members of staff.


Clearly it would make far more sense for P&O to include the auto grats in the basic price, they can then do what the heck they want as regards bonus's for excellent service, within any constraints of employment laws.
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#32
1,284 Posts
Joined Jul 2012
We have also just returned from the Britannia "Christmas" Cruise. Our cabin steward had no hesitation in telling us that he had worked for P&O for 17 years and he cleaned 18 cabins one of which was a suite. Basically he did the minimum required and did nothing extra for us. We had asked if he could empty the fridge - No. We asked if he could remove the spare life jackets - No. He was quick to tell us that he needed the top mark on the Questionaire so he could receive his share of the tips.
Incidentally he managed to clean a cabin for new passengers in about 20 minutes, no wonder that viral infections were rife around the ship.
#34
307 Posts
Joined Jun 2011
Originally posted by terrierjohn
We have had the occasional steward who has mentioned the end of cruise questionnaire, but not a regular occurrence.
This was an e-mail response from P&O in March last year explaining how their Service reward scheme worked in relation to auto grats.
If I may explain a little in relation to the gratuities, I can confirm that 5 ranks of staff are included within the Service Reward programme, these include Waiters, Assistant Waiters, Head Waiters, Cabin Stewards and Butlers. Members of staff are rewarded for their individual behaviour and service, along with Team work. Scores that they receive from the end of cruise questionnaires plus comments from their peers and leaders are all taken into consideration and I cannot therefore confirm what specific share they receive, as this would differ depending on individual circumstances. This being said, all staff members are rewarded in the same way regardless of the fact that some passengers within their care may choose to remove the automatic gratuities.

Any tips which you pay to a member of staff directly are theirs to keep and do not need to be declared or pooled with other members of staff.


Clearly it would make far more sense for P&O to include the auto grats in the basic price, they can then do what the heck they want as regards bonus's for excellent service, within any constraints of employment laws.
So, if the auto tips are shared equally and each individual member of staff can keep whatever is paid to them, can someone help me get my head round the following.

2000 people on the ship. 1500 keep the auto tip and 500 choose to give to the individual staff member. Is the money from the 1500 shared among all the staff so a member of staff could get that share plus direct tips - meaning that they would get more than someone who does not get any direct tips?
#35
Sunderland England
8,466 Posts
Joined Dec 2016
Originally posted by john watson
I asked a lady on a P&O cruise how old she was and she refused to answer. I assume it's because P&O do not allow passengers to give out this sort of information.

Just saying.

John
I like it. She probably would take 10 years off anyway lol.
#36
Sunderland England
8,466 Posts
Joined Dec 2016
Originally posted by dgs1956
We have also just returned from the Britannia "Christmas" Cruise. Our cabin steward had no hesitation in telling us that he had worked for P&O for 17 years and he cleaned 18 cabins one of which was a suite. Basically he did the minimum required and did nothing extra for us. We had asked if he could empty the fridge - No. We asked if he could remove the spare life jackets - No. He was quick to tell us that he needed the top mark on the Questionaire so he could receive his share of the tips.
Incidentally he managed to clean a cabin for new passengers in about 20 minutes, no wonder that viral infections were rife around the ship.
Very good post.
99% of our CS have been male and my wife and i agree they never seem to hoover the cabin especially under the bed because we have noticed things that a hoover would have removed and i end up picking the bits up myself.
The occasion we had a Chinese lady CS on Harmony of the seas we saw her several times hoovering and once she had moved the bed and was busy hoovering underneath when we walked into the cabin
#37
Kent, England
6,457 Posts
Joined Mar 2008
Originally posted by Bluebury
So, if the auto tips are shared equally and each individual member of staff can keep whatever is paid to them, can someone help me get my head round the following.

2000 people on the ship. 1500 keep the auto tip and 500 choose to give to the individual staff member. Is the money from the 1500 shared among all the staff so a member of staff could get that share plus direct tips - meaning that they would get more than someone who does not get any direct tips?
The money from the 1500 will be shared among all the eligible crew. why should a steward have his share reduced when he has no control over the passengers removing the autotip. However all the shares will be smaller. If more and more passengers remove the auto tip it increases in price to compensate for the fall in revenue.

Among your 500 who remove the auto tip I thing significant numbers don't tip anything. This is why I think it should be included in the fare so EVERYONE pays it.
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#38
Sunderland England
8,466 Posts
Joined Dec 2016
Originally posted by davecttr
The money from the 1500 will be shared among all the eligible crew. why should a steward have his share reduced when he has no control over the passengers removing the autotip. However all the shares will be smaller. If more and more passengers remove the auto tip it increases in price to compensate for the fall in revenue.

Among your 500 who remove the auto tip I thing significant numbers don't tip anything. This is why I think it should be included in the fare so EVERYONE pays it.
My sentiments too.
#39
307 Posts
Joined Jun 2011
Originally posted by davecttr
The money from the 1500 will be shared among all the eligible crew. why should a steward have his share reduced when he has no control over the passengers removing the autotip. However all the shares will be smaller. If more and more passengers remove the auto tip it increases in price to compensate for the fall in revenue.

Among your 500 who remove the auto tip I thing significant numbers don't tip anything. This is why I think it should be included in the fare so EVERYONE pays it.

Thank you for your response. So it looks like we are creating inequality all round. Some crew get a percentage of the auto tips, whilst others get that same percentage plus direct tips.
Cruisers, some just pay auto tip, some pay auto tip and extra if they think worthwhile, some pay direct which could be more or less than the auto tip and others pay nothing. This does not seem fair to me. I do not mind paying the tips and additional where appropriate but I do object to subsidising my fellow traveller who has withdrawn their tips.
#40
Devon, UK
4,854 Posts
Joined Aug 2005
Not sure there is anything you can do about it. You are quite right, some pay auto, some auto plus, some in envelopes and some don't tip.
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