"Refundable Credit Balances" at end of cruise

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#1
Seattle, WA
128 Posts
Joined Sep 2006
DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said:

"Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks."

Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs.
#2
21,699 Posts
Joined Aug 2013
We had a refund for our Sept cruise. Our refund falls under the check payment and received the mailed check around 7 or 8 days after. Check was issued by another company name, not Princess Cruise Line.


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#3
South Florida
6,292 Posts
Joined Apr 2011
Most passengers with large amounts of refundable OBC know to keep checking their stateroom folio during their cruise to make sure they spend it all. If this is the first time for you just chalk it up to lessons learned. The topic of leftover OBC is discussed almost daily on here.

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Debarking is a cruel procedure done to dogs.
Upgrades, Upsellls and Move Over Offers are completely different things.
As are being denied boarding and being disembarked early.
And don't get me started on Port Charges vs. Government Taxes, Fees, and Port Expenses.
The Jones Act is for cargo. The PVSA is "that terrible law" that restricts USA domestic sailings. But without which there would likely be no cruise ships with casinos, duty free shops, and international crew members willing to work fantastically hard every single day.
Lots of people fly in the morning of the cruise and catch crazy early flights home. Why ask us if you can? Just to be harassed by the regulars?
No hotels have free shuttles, free breakfast, free wifi, or free parking. You pay in the rate. And could have found a better deal paying by the piece.
And don't forget: the cruise line is in complete control of the weather, political unrest, medical emergencies, and anything else that delays or re-routes your cruise. Be sure to demand compensation as it is you and only you who were affected.
#4
Hawthorne, CA
385 Posts
Joined Dec 2010
Originally posted by QuilterGirl
DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said:

"Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks."

Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs.
I hope you get your credit. I was on your cruise and also had a refundable credit. First time for me that we ever had any left. Ours was over that amount, and we just got our check last week. I asked at the front desk earlier in the cruise to see if we had to spend it, etc...

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#5
23,849 Posts
Joined Nov 2009
Originally posted by QuilterGirl
DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said:

"Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks."

Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs.
You blew it.
#6
pa
8,667 Posts
Joined Dec 2007
Surprised it took you a month to review your on board account. Most passengers review during and right at the end of the voyage. Anyhow, even though you did not collect from Passenger Services you may still get a check in the mail. Watch your mail carefully. The check comes in a plain envelope that looks like it may be junk mail. I would call Princess to see what they have to say.
You will not receive a credit on your credit card account.
#7
Toronto
1,243 Posts
Joined May 2008
Given the small amount of the refund, you may need to call Princess and see if it is forthcoming. They may need a nudge.
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#8
USA
1,138 Posts
Joined Feb 2012
We also had a small amount, maybe $25. We went to front desk and asked about it the day before the last day, so if we needed to use it, we would, they said they would mail a check. About a month after the cruise, no check, so I sent an email. We got a call about 3 weeks later, he said the check was in the mail. It's been a week already, no check.

So, 2 months later...........still waiting. I do wonder what happens when people don't follow up like I have. We'll see if we get it. He did say, as stated above, that the check is issued by another company and in a plain envelope. So, we wait!
#9
USA
10,120 Posts
Joined Dec 2011
Since we have been booking most cruises under free tips we often have credit balance at end of cruise.

We check balance every few days and know we should visit GS before getting off the ship.
#10
Whidbey Island, WA
1,045 Posts
Joined Jun 2011
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#11
14,025 Posts
Joined Apr 2001
I got a check in the mail. Amount was much more than yours, but maybe you'll get one too? It took 3 weeks to get ours but I would give them 5 weeks, so maybe in the next week or so you'll get one? If not, have your TA call and ask them if there's a way for you to get that little extra OBC now.
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#12
SoCal/Maui No Ka Oi
20,541 Posts
Joined Dec 2009
Our refund checks were from Bottomline and it did appear to be junk mail until opening the envelope.

Our previous refunds took about 4 weeks to receive but hopefully we'll receive our current refund as quickly as some of you.
#13
Palm City, Fl
4,893 Posts
Joined Dec 2002
If/when you decide to call, I suggest you call the Captains Circle number rather than the generic Princess number. Possibly a better chance of success.
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#14
Colorado
2,454 Posts
Joined Jan 2005
Son was unable to get off ship at debarkation because he was owed $12. I've gotten checks from Bottomline after about six weeks for $6.00. They really will try to get a refund back to you but it can take a while. The paperwork from Bottomline makes it clear the refund is from Princess but the thing really looks like one of those fake check scams if you don't look closely.
#15
SOCAL, USA
151 Posts
Joined Apr 2015
Originally posted by riclop
You blew it.
Agree.
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#16
Toronto area, Ontario, Canada
1,015 Posts
Joined Sep 2001
Call Princess and follow up.

It takes awhile. I recommend you call every week to week and a half until you get the cheque.

We were owed a bunch ( I had bought refundable obc at a good exchange rate to pay for excursions for 4 pple and we didnt take the excursions ...) It ended up taking a few months in total and Princess and Bottomline both blamed computer issues, but they always could "see" that we were owed and promised "soon".

They never denied we were owed, they just couldn't seem to manage initiating the cheque process. No idea why. We did eventually get the cheque.
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#17
Florida
2,214 Posts
Joined Jun 2010
Good o know for future cruises. We had a refundable credit of less than $5, which I thought would be going back to our credit card since we actually purchased an OBC.

I know, I know
#18
Port St. Lucie, FL
3,090 Posts
Joined Mar 2002
We check our statement virtually every day while on board and print out a copy during the last day. If there is credit balance, we hit the casino if the balance can be used there and apply it to the slot machine, then cash out and take the slip to the cashier for the cash. I must add, this doesn't happen very often....well, maybe once because we usually don't have any money owed us.
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#20
Lihue HI & Calimesa CA
6,511 Posts
Joined May 2013
Originally posted by Grego
We check our statement virtually every day while on board and print out a copy during the last day. If there is credit balance, we hit the casino if the balance can be used there and apply it to the slot machine, then cash out and take the slip to the cashier for the cash. I must add, this doesn't happen very often....well, maybe once because we usually don't have any money owed us.
ALL OBC can be used in the casino. It's just a simple "+ or -" accounting system. No distinction is made.

Originally posted by cclvr
Which on board credits are refundable???
For the most part...only Veteran's OBC is refundable. Some types of OBC from Princess is refundable (gift credit for a screw-up, etc).