Latest survey makes 3 post-cruise surveys

Just received my 3rd post-cruise online survey from Carnival. The 1st was the standard satisfaction survey that a certain percentage of guests receive. The 2nd was about the new menus on the Glory. The 3rd was about the VIFP club. This is the first time I've ever received any surveys since they went to online surveys, so I was surprised to get 3 of them.

I took my time and answered all the questions in detail (some were multiple choice, but many were open ended with a place to add your comments), so I've done my part. At least they are actively pursuing feedback from their customers.

Off The Magic early December, I received two (FTTF & satisfaction survey). This is unusual, sometimes I don't receive any.

I'd like to see something in Carnival's newsletters verifying they have staff reading the surveys. "Because of feedback from our post cruise surveys, we are replacing the DJ....":rolleyes:

To go to the trouble of putting them out there, let alone 3, makes me more confident thet do look at them.

Though we seldom receive one, that is refreshing to hear, but to be honest, Carnival knows by now probably that I will let them know one way or another that I enjoyed my cruise or if I had issues via social media if customer service doesn't respond or responds poorly.

It seems that since they stopped leaving them in room and enticing people to fill them out with the chance of winning a free cruise, the online ones have been reported to be few and far between. Someone is finally starting to pay attention. I applaud the move.

I see so often that loyal customers feel they are being cast aside for a different demographic, but I can't fully agree they would give up the thousands we spend each year on our cruises. We spend more on our rooms than new cruisers getting a balcony or better. We buy the wine packages most new cruisers don't know about. We upgrade to the steak house and do the chef's table, and because the shows are all old to us we spend a lot more time and money in the casinos. So I have a hard time believing they would want to give up on loyal customers. They have our track record and know what we spend. They have no idea what a new customer will spend, heck, most are shell shocked when they realize their bar bill is more than their cruise fare was. That's before excursions, photos, etc.

It's really good to see they are reaching out once again to get more feedback from their customers. I think its a move in the right direction! Thanks for sharing.

I'd like to see something in Carnival's newsletters verifying they have staff reading the surveys. "Because of feedback from our post cruise surveys, we are replacing the DJ....":rolleyes:

 

To go to the trouble of putting them out there, let alone 3, makes me more confident thet do look at them.

I agree, I have never been contacted regarding my input on these surveys. Conversely I have had live contact from both Princess on two surveys and Celebrity as well. At the least they should auto-generate an email thanking us for our input.

I rec'd all 3 as well, but they came in the order of:

The normal post cruise

The VIFP

The dining

It took almost a month to get the dining survey and then they want me to remember what we ate. ;)

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I rec'd all 3 as well, but they came in the order of:

The normal post cruise

The VIFP

The dining

It took almost a month to get the dining survey and then they want me to remember what we ate. ;)

 

 

Sent using the Cruise Critic forums app

We have gotten the first two last few cruises. They may not have liked what we wrote about VIFP so may not be getting another one.

I agree, I have never been contacted regarding my input on these surveys. Conversely I have had live contact from both Princess on two surveys and Celebrity as well. At the least they should auto-generate an email thanking us for our input.

I had the same thing happen on RCI. I made a statement on the survey that didn't set well with the person reading it. He called me and wanted to know more about it. I was impressed that he said it would be taken care of.

We have gotten the first two last few cruises. They may not have liked what we wrote about VIFP so may not be getting another one.

After we completed our VIFP survey on our 11/30 Fascination cruise, I doubt we will get any further surveys either.:(

We were getting them after every cruise in 2103, both the satisfaction and the fttf one. After the Legend T/A coming to NY they really shouldn't have. Food was dreadful, everyone got off the ship sick, I looked for something to be positive about and there just wasn't much. Maybe I'll be left in peace this year.

Good for you. I totally agree- they need to listen!

I think I received three as well after our 11.3 cruise.

Carnival Miracle video tour:

Just received my 3rd post-cruise online survey from Carnival. The 1st was the standard satisfaction survey that a certain percentage of guests receive. The 2nd was about the new menus on the Glory. The 3rd was about the VIFP club. This is the first time I've ever received any surveys since they went to online surveys, so I was surprised to get 3 of them.

 

I took my time and answered all the questions in detail (some were multiple choice, but many were open ended with a place to add your comments), so I've done my part. At least they are actively pursuing feedback from their customers.

I got a general survey and a VIFP follow-up after my last trip on the Imagination. The general one is very thorough and the VIFP one is just sorta not so much. I do hope you let them have it on the survey about the new mdr menus. Of course, unless you actually like the new menus and then.... lol But yes, they are at least trying to get feedback from their most valuable customers. Hopefully they actually listen and take steps to begin fixing some of their problems through the feedback they get.

I got a general survey and a VIFP follow-up after my last trip on the Imagination. The general one is very thorough and the VIFP one is just sorta not so much. I do hope you let them have it on the survey about the new mdr menus. Of course, unless you actually like the new menus and then.... lol But yes, they are at least trying to get feedback from their most valuable customers. Hopefully they actually listen and take steps to begin fixing some of their problems through the feedback they get.

I was very honest about our opinions of the new menu. We don't like them, LOL. BUT I was very complimentary of the service in the MDR, which, after a fiasco on the first night in Your Time Dining, was fantastic for the rest of the week after being moved to a different section.

I guess I don't understand why they are doing what they're doing with these new menus. An attempt to "modernize" and evolve is all well and good, but then the food needs to be all well and good, LOL. I seriously had one of the worst meals ever served to me on CCL during this last cruise. The New York Strip was really bad--at least the one I was served--and the carrot cake was inedible (the cream cheese icing was basically just cream cheese). I didn't complain about everything, and if it was good I said so on the survey, but, to us, there were just too many things missing from the new menu that we had always looked forward to on the old menus.

We also did not like the "for the table" sharing. For two, it's just more or less ridiculous, and for a big table with people you don't know well it just didn't seem appropriate, so I definitely said on the survey that I didn't like that service style. I think the new tables do look nice. To me, when they put the tablecloths down for elegant night it gave a very different feel to the dining room which made it seem more special and set the 2 elegant nights apart from the rest of the week.

I'll be looking for other reviews of the Glory since we got back to see if they are tweaking anything. It'll be interesting if nothing else.