Has anyone else had problems dealing with MSC customer services?
We've previously called them and been told to email and on several occasions not had responses.
Our latest is really annoying. We've booked a very short trip on the Sea view for next November. However we subsequently booked a much longer Splendida, cruise which sails over the same date. With over a years notice, I have called and now emailed to ask to cancel.
With over a years notice and due to the fact that we have gone for another much longer cruise it didn't occur that MSC would refuse the refund. It's not the amount, but the principle that really gets to me.
We love their cruises and currently have 7 forthcoming trips booked.
I have appealed to their email response saying "rules is rules" and am now not getting any response from them.
Shockingly bad service in my opinion and our last cruise we will take if this is how they treat loyal customers.
Be warned and aware all!