Help our cabin is not what we expected!


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144 Posts
Joined May 2018
Originally posted by Selbourne
Secondly, as many of us have stated, whilst the cabin grade is guaranteed (as a minimum) and is therefore a condition of booking, the bed configuration is a preference and merely that. When you accept a booking without a specified cabin, you take your chances.
Provided you are actually told that.

As I said before, when I was allocated fixed twins on a Saver I complained I had been asked whether I wanted twin or double and when I asked for a double it was not explained a double may not be available.

This was a booking direct with P&O over the phone.

They went away and played the tapes, agreed they had messed up, and allocated me a cabin with a double bed.

Long gone are the days of companies being allowed to bury important matters in the T&C's and not explicitly tell you.
England
1,450 Posts
Joined Aug 2014
Originally posted by picsa
Provided you are actually told that.

As I said before, when I was allocated fixed twins on a Saver I complained I had been asked whether I wanted twin or double and when I asked for a double it was not explained a double may not be available.

This was a booking direct with P&O over the phone.

They went away and played the tapes, agreed they had messed up, and allocated me a cabin with a double bed.

Long gone are the days of companies being allowed to bury important matters in the T&C's and not explicitly tell you.
An example of where booking direct with P&O can be advantageous. We do the same. Removes the middleman. Sadly the OP didn’t, and used a clueless TA.
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 55 nights over 3 cruises (2018 - Aurora, 2019 - Aurora x 2)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
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R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
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East Hampshire
26 Posts
Joined May 2011
I have been watching this thread with interest as it has been rather like a 'soap' and some very good advice and information has come from the wonderful cruise critic posters. I am watching as I have booked a guarantee cabin for the second time for a cruise in June on Azura. This will be the second time we have done this on Azura - last time to the Caribean in 2017 when we received a very slight upgrade and had a good inside cabin and a great holiday. We booked both times through a TA who specialises in Cruises and we were made very aware of the gamble this can be. Currently I don't know what our cabin allocation will be and our information on the Cruise Personaliser just says as below. We did ask for Queen bed but we know even that is not always possible. We choose this way of booking a saver fare because the price is right for us and we poor are at booking holidays a long way in advance. Not sure if this is of use to the discussion but I am watching the thread in the hope that I will learn the eventual outcome like lots of others here.

Number: GUAR Category:Deck: TO BE ASSIGNEDBed Configuration: Queen
Hampshire,England
350 Posts
Joined Jan 2013
Originally posted by Selbourne
Just a few closing thoughts from me, as I feel that this thread has now run its course.

Firstly, the OP has never said that this was their honeymoon. In fact I’ve just double checked and re-read all their posts. The ‘honeymoon’ aspect was added in error by a respondent. The OP has consistently referred to it as a holiday and nothing more. Classic case of Chinese whispers! Perhaps if they said it was their honeymoon they might get more of a reaction - but it isn’t.

Secondly, as many of us have stated, whilst the cabin grade is guaranteed (as a minimum) and is therefore a condition of booking, the bed configuration is a preference and merely that. When you accept a booking without a specified cabin, you take your chances.

Finally (and I say this as someone who offered support in my responses), am I alone in getting frustrated when someone effectively joins Cruise critic to effectively complain about something, elicit lots of helpful responses from many of us, only to then vanish? The OP has not posted on this thread for almost a week now. I’m sure that many of us would have liked to know how this ended up or at least, as a courtesy, an update - even if just to say there is no update!

If the OP isn’t going to return, are we wasting our time?


I tend to agree with you on this. I have looked each day to see if there is a resolution.....


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784 Posts
Joined Mar 2016
Originally posted by Ukulele girl
I have been watching this thread with interest as it has been rather like a 'soap' and some very good advice and information has come from the wonderful cruise critic posters. I am watching as I have booked a guarantee cabin for the second time for a cruise in June on Azura. This will be the second time we have done this on Azura - last time to the Caribbean in 2017 when we received a very slight upgrade and had a good inside cabin and a great holiday. We booked both times through a TA who specialises in Cruises and we were made very aware of the gamble this can be. Currently I don't know what our cabin allocation will be and our information on the Cruise Personaliser just says as below. We did ask for Queen bed but we know even that is not always possible. We choose this way of booking a saver fare because the price is right for us and we poor are at booking holidays a long way in advance. Not sure if this is of use to the discussion but I am watching the thread in the hope that I will learn the eventual outcome like lots of others here.

Number: GUAR Category: Deck: TO BE ASSIGNED Bed Configuration: Queen
Your information shows a queen size bed, so the line is required to provide a queen size bed based upon:

Number: GUAR Category: Deck: TO BE ASSIGNED Bed Configuration: Queen


They can assign any deck and any cabin number that meets the requirements. Even if this information was supplied by the TA, it is now part of the contract. Not the contract you and the cruise line but the contract with the credit card service.


The cruise line and or TA takes credit cards for payment. The credit card user agreement has first place over the cruise contract. They (Credit Card Service) would consider not giving a queen bed or larger a material change, and would allow and process a credit card dispute.


The cruise line must give you a queen bed or risks losing the payment. They (Cruise Line) also cannot take any negative actions against you if they lose a credit card dispute. Because of the Merchant Agreement with the processing service.


Many guest to not understand the rights they have and allow the cruise line to push them around don't fall into this group.
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