New GDPR laws- It could affect your loyalty points and booking.


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132 Posts
Joined May 2015
My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.
The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?
Yorkshire
1,583 Posts
Joined Aug 2011
Before we updated our P&O peninsular club membership my wife membership was not being
recognised when she tried to login but mine went through fine.
I phoned P&O up and they said they could see I had a booking on my account and all the past were through my e-mail as well.
They advised the easy way would be for her to re register with an alternative e-mail address.
SO that's what she did ,it will ask you to put your name address etc and then it invites you to put in your customer number
(This is in the letter she had sent to register or any past bookings with P&O)

Goes something like EWO*******H . Once entered hit update and it will show as your wife's account
also remember to tick the box I wish to remain a member of the Peninsular club and hit the update button and that's it, her membership is safe, she will lose nothing .
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Devon, UK
4,783 Posts
Joined Aug 2005
Yes, I have been a member for a few years, so I had to re-register, put in my Peninsular number - log out, then log in again and all my history was there and my Loyalty. I did it through the forgot my password option and then filled in my details.
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Jean



United Kingdom
524 Posts
Joined Jan 2013
I have finally got mine sorted out after several emails and posts on their Facebook page, all of which stated that I don't do hanging on the phone. The person who contacted me had to de-register my email, because I only have one, so that I could re register it.
My account works fine now. God help my daughter if she ever wants to get in, but I don't think she's able to cruise at present. If she did it would be with me and I have access.
England
1,278 Posts
Joined Aug 2014
Originally posted by smj777
My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.
The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
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674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
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B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Suite + Adjacent Balcony Cabin.

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R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
Seascale,Cumbria,U.K.
6,048 Posts
Joined Dec 2008
Originally posted by Selbourne
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
Thanks for that, because the phones seem to be too busy when I try... and my husband still hasn't had notice- and he books directly with them and pays!
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21 cruises; 12 ships; 8 lines; 96 ports
Oxfordshire UK
99 Posts
Joined Jan 2011
Originally posted by Selbourne
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
Thanks for putting this so clearly. I have noticed the many varying approaches adopted by the companies I deal with. Many have just reissued their privacy policy and left it at that. I think you are right that it is all about completing their database for mail shots and junk email!
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Warwickshire, England
1,688 Posts
Joined Sep 2012
Now I know I updated my preferences in March but I just wanted to check its all ok today. I couldn't log into My Account as it said login failure, reset the password and got the same, unable to login. I have asked them on Facebook what's going on.
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Mike


Aurora 2004 - Sun Princess 2005 -QE2 2006 - Oceana 2007 - Grand Princess 2007 - Oriana 2008 - QM2 2008 - Grand Princess 2009 - Voyager of the Seas 2009 - Oceana 2009 - Oriana 2010 - Star Princess 2011 - Grand Princess 2012 - Oceana 2012 - Grand princess 2012 (again) - Ruby Princess May 2013 - Ruby Princess October 2013 - Emerald Princess May 2014 - Grand Princess November 2014 - Anthem of the Seas June 2015 - Britannia Dec 2015 - Emerald Princess May 2016 - Britannia Dec 2016 - Oceana 2017 - Royal Princess June 2018
UK
60 Posts
Joined May 2007
Originally posted by CCFC
Now I know I updated my preferences in March but I just wanted to check its all ok today. I couldn't log into My Account as it said login failure, reset the password and got the same, unable to login. I have asked them on Facebook what's going on.


CCFC
I had a similar problem when trying to reset the password, tried using a different browser and it worked ok - not sure if I can say which one but it starts with F !
Warwickshire, England
1,688 Posts
Joined Sep 2012
Ahh I wonder if Windows credentials manager is doing its thing, thank you for the tip I will give it a go. Surprisingly P&O replied to my Facebook message quite quickly telling me to reregister...
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Mike


Aurora 2004 - Sun Princess 2005 -QE2 2006 - Oceana 2007 - Grand Princess 2007 - Oriana 2008 - QM2 2008 - Grand Princess 2009 - Voyager of the Seas 2009 - Oceana 2009 - Oriana 2010 - Star Princess 2011 - Grand Princess 2012 - Oceana 2012 - Grand princess 2012 (again) - Ruby Princess May 2013 - Ruby Princess October 2013 - Emerald Princess May 2014 - Grand Princess November 2014 - Anthem of the Seas June 2015 - Britannia Dec 2015 - Emerald Princess May 2016 - Britannia Dec 2016 - Oceana 2017 - Royal Princess June 2018
Warwickshire, England
1,688 Posts
Joined Sep 2012
Originally posted by mossie
CCFC
I had a similar problem when trying to reset the password, tried using a different browser and it worked ok - not sure if I can say which one but it starts with F !
Thank you, opening My Account in Opera worked fine!
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Mike


Aurora 2004 - Sun Princess 2005 -QE2 2006 - Oceana 2007 - Grand Princess 2007 - Oriana 2008 - QM2 2008 - Grand Princess 2009 - Voyager of the Seas 2009 - Oceana 2009 - Oriana 2010 - Star Princess 2011 - Grand Princess 2012 - Oceana 2012 - Grand princess 2012 (again) - Ruby Princess May 2013 - Ruby Princess October 2013 - Emerald Princess May 2014 - Grand Princess November 2014 - Anthem of the Seas June 2015 - Britannia Dec 2015 - Emerald Princess May 2016 - Britannia Dec 2016 - Oceana 2017 - Royal Princess June 2018