Oceana 4th - 10 May


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#1
Wales
159 Posts
Joined Dec 2014
We came off Oceana on Thursday and have to say it was an amazing cruise.

It started off on a wobbly as Thomas Cook removed a load of cases due to the plane being over weight, so we didn’t get them until 3rd evening. P&O helped us cope considerably and did their best.

The ship though was very nice, as were the ports (Split, Venice, Ravenna and Dubrovnik). We had an inside that was always kept clean and tidy.

I have to say the staff on this ship really do stand out, they go out of their way to help you! I can see why Oceana has a loyal following.

We also found the food on this cruise great, the buffet being the only one that isn’t a bun fight.

I’ve got a diary from the cruise on my blog and we’ll have a video up soon, so if you are interested the details are in my signature.
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Our cruise videos:
http://www.youtube.com/holidaysatsea

Follow me on Twitter: http://twitter.com/gavonacruise

Blog: http://www.holidaysatsea.co.uk

Our cruises:
2014 = Oct - Aurora | Dec - QM2
2015 = April - Arcadia, Western Europe | Oct - Ventura, Cruise break
2016 = Jan - QE, Hamburg round trip | June - Britannia, Fjords | June - Britannia, Guernsey | Oct - Oriana, Short Break | Dec - QV, Short Break
2017 = April - Azura, France, Spain and Guernsey | Oct - Preziosa - 7 night Northern Europe, November - Ventura, Short break
2918 = May - Oceana, Italy & Croatia
2019 = March - MSC Bellissima, November - P&O Aurora
#2
134 Posts
Joined Aug 2017
Originally posted by GP&LK
We came off Oceana on Thursday and have to say it was an amazing cruise.

It started off on a wobbly as Thomas Cook removed a load of cases due to the plane being over weight, so we didn’t get them until 3rd evening. P&O helped us cope considerably and did their best.

The ship though was very nice, as were the ports (Split, Venice, Ravenna and Dubrovnik). We had an inside that was always kept clean and tidy.

I have to say the staff on this ship really do stand out, they go out of their way to help you! I can see why Oceana has a loyal following.

We also found the food on this cruise great, the buffet being the only one that isn’t a bun fight.

I’ve got a diary from the cruise on my blog and we’ll have a video up soon, so if you are interested the details are in my signature.
Yes, we also had a great cruise when we were on board Oceana last month.
#3
London
223 Posts
Joined Feb 2014
Originally posted by GP&LK
We came off Oceana on Thursday and have to say it was an amazing cruise.



It started off on a wobbly as Thomas Cook removed a load of cases due to the plane being over weight, so we didn’t get them until 3rd evening. P&O helped us cope considerably and did their best.



The ship though was very nice, as were the ports (Split, Venice, Ravenna and Dubrovnik). We had an inside that was always kept clean and tidy.



I have to say the staff on this ship really do stand out, they go out of their way to help you! I can see why Oceana has a loyal following.



We also found the food on this cruise great, the buffet being the only one that isn’t a bun fight.



I’ve got a diary from the cruise on my blog and we’ll have a video up soon, so if you are interested the details are in my signature.


Eeek - no clothes for 3 nights!! I’d be going bonkers!

Anyone heard of this before - nervous as flying 31 May and have cruised before with no luggage -


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#4
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by GP&LK
We came off Oceana on Thursday and have to say it was an amazing cruise.

It started off on a wobbly as Thomas Cook removed a load of cases due to the plane being over weight, so we didn’t get them until 3rd evening. P&O helped us cope considerably and did their best.

The ship though was very nice, as were the ports (Split, Venice, Ravenna and Dubrovnik). We had an inside that was always kept clean and tidy.

I have to say the staff on this ship really do stand out, they go out of their way to help you! I can see why Oceana has a loyal following.

We also found the food on this cruise great, the buffet being the only one that isn’t a bun fight.

I’ve got a diary from the cruise on my blog and we’ll have a video up soon, so if you are interested the details are in my signature.
That's lovely to read. Love the ship and totally agree re having great cruises on her.

Have to say I would not have been happy re the Thomas Cook issue at all ! I am not a complainer but would have hit the roof on this one. What on earth was the reason for this and hope that you got lots and lots of OBC !!! Not P&O's fault but am speechless as I've never come across this one before .... gobsmacked to be honest.
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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#5
Southern UK
183 Posts
Joined Jun 2016
Me too
How will that possibly encourage fly+cruising?

Why was the plane overweight when the luggage etc is so carefully controlled?
#6
Dorset, UK
8,968 Posts
Joined Feb 2008
I'm really disturbed by this - we are flying to the Oceana with Thomas Cook and the prospect of being on a cruise without any change of clothing for half a week is quite a worry. Hope it was a one-off - as eddie11 says, how can that be? Surely they haven't accepted so much additional hold luggage that it makes them unable to fly with it all. Beggars belief really.
Sorry the OP had to deal with this - but glad the overall impressions and enjoyment of the cruise was so positive.
#7
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by Caravan 37
Eeek - no clothes for 3 nights!! I’d be going bonkers!

Anyone heard of this before - nervous as flying 31 May and have cruised before with no luggage -


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It seems that this was a 7 night cruise so 3 days with no luggage. The more I think about it the more confused I'm getting. How on earth can that happen? Never heard anything like it. OK heard of the odd case going missing but an airline taking cases off due to a weight issue. Just surreal
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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#8
134 Posts
Joined Aug 2017
Sorry to hear about your Thomas Cook experience but hopefully this was a one off occurrence.
Glad it didn't spoil your cruise.
We flew out to Oceana on a Thomson charter flight and thankfully there were no problems for us.
#9
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by P-L-B
Sorry to hear about your Thomas Cook experience but hopefully this was a one off occurrence.
Glad it didn't spoil your cruise.
We flew out to Oceana on a Thomson charter flight and thankfully there were no problems for us.
To be fair (and to stop anyone about to sail from worrying) we have now done 3 fly cruises with Oceana with TUI and Thomas Cook and all flights and transfers were perfect.
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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#10
134 Posts
Joined Aug 2017
Originally posted by Presto2
To be fair (and to stop anyone about to sail from worrying) we have now done 3 fly cruises with Oceana with TUI and Thomas Cook and all flights and transfers were perfect.
Thanks for the confirmation, that's reassuring.
#11
London
223 Posts
Joined Feb 2014
Originally posted by Presto2
It seems that this was a 7 night cruise so 3 days with no luggage. The more I think about it the more confused I'm getting. How on earth can that happen? Never heard anything like it. OK heard of the odd case going missing but an airline taking cases off due to a weight issue. Just surreal


Maybe they just ‘lost’ some bags and have used ‘weight’ as a cause?

My missing case was on a Cunard charter so I’m doubly worried now!


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Sun Princess - Caribbean 2005
Coral Princess - Panama Canal 2006
Emerald Princess - Caribbean 2008
Sea Princess - Caribbean 2009
Crown Princess - Caribbean 2010

Navigator of the Seas - Eastern Med 2012
MSC Lirica - UAE/Oman 2014
MSC Splendida - Western Med 2014

Anthem of the Seas - Transatlantic 2015
Ovation of the Seas - UAE/Oman/India/Malaysia/Singapore 2016

Queen Victoria - Greek Islands/Montenegro 2016
MSC Divina - Caribbean 2016/2017
P&O Oceana - Croatia 2018
[COLOR=rgb(128,0,128)]P&O Azura - Caribbean New Year 2018/19[/color]


#12
Wales
159 Posts
Joined Dec 2014
Ship was great and Customer Services onboard the ship did all they could to help, liaising with Thomas Cook, we were in direct contact with the Custoner Service Manager for Oceana several times a day. They provided us with toiletries, some OBC and even provided jackets for formal night. As a male couple, we were able to share clothes, so not too bad. Advised by them this DOES NOT HAPPEN VERY OFTEN AND WAS A RARE INCIDENT - this was our first fly cruise.

To explain the situation:
6am flight was supposed to depart Bristol. At 6:20 captain advised there was paper work issues. We saw about 20 random cases being taken out. In Malta both P&O and Thomas Cook customers were missing cases. We all logged this at the lost luggage area and a P&O rep caught wind and came to assist taking our details, photos of the Irregular Property Report and receipts. Once onboard we were told to go to reception, the person on reception told us to wait aside and he would get the manager. Nick, the CSM was very apologetic, saying they were aware of 5 P&O cases left at Bristol (to clarify, not lost but removed). He advised they would try to get them to Malta but it was unlikely to be in time. Around 1pm we headed in to Malta and bought my essentials like undies, new pair of trousers and shoes, everything else I could borrow from my partner. Back on ship they confirmed cases would not be arriving before departure at 8pm - offered a small amount of OBC and free express service laundry.
Day 2, sea day it was confirmed cases would arrive following afternoon, so 3rd full day. Also received letter from Thomas Cook advising ‘for operational reasons’ Bags had to be taken off the plane. The clarification we got is there was excess weight and possiblely due to bad weather they could not fly at this weight. The letter stated they understood how inconvenient this was on a cruise and to retain receipts for clothing and these would be reimbursed by TC once back in the uk (waiting for that now).
On returning to our cabin after a port day in Split, the cases arrived.

So 2 nights/3 days without luggage and we still had an amazing time! I wouldn’t let that get me down, P&O did all they could, the staff were brill, the ship great and the ports stunning!
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Our cruise videos:
http://www.youtube.com/holidaysatsea

Follow me on Twitter: http://twitter.com/gavonacruise

Blog: http://www.holidaysatsea.co.uk

Our cruises:
2014 = Oct - Aurora | Dec - QM2
2015 = April - Arcadia, Western Europe | Oct - Ventura, Cruise break
2016 = Jan - QE, Hamburg round trip | June - Britannia, Fjords | June - Britannia, Guernsey | Oct - Oriana, Short Break | Dec - QV, Short Break
2017 = April - Azura, France, Spain and Guernsey | Oct - Preziosa - 7 night Northern Europe, November - Ventura, Short break
2918 = May - Oceana, Italy & Croatia
2019 = March - MSC Bellissima, November - P&O Aurora
#13
London
223 Posts
Joined Feb 2014
Originally posted by GP&LK
Ship was great and Customer Services onboard the ship did all they could to help, liaising with Thomas Cook, we were in direct contact with the Custoner Service Manager for Oceana several times a day. They provided us with toiletries, some OBC and even provided jackets for formal night. As a male couple, we were able to share clothes, so not too bad. Advised by them this DOES NOT HAPPEN VERY OFTEN AND WAS A RARE INCIDENT - this was our first fly cruise.

To explain the situation:
6am flight was supposed to depart Bristol. At 6:20 captain advised there was paper work issues. We saw about 20 random cases being taken out. In Malta both P&O and Thomas Cook customers were missing cases. We all logged this at the lost luggage area and a P&O rep caught wind and came to assist taking our details, photos of the Irregular Property Report and receipts. Once onboard we were told to go to reception, the person on reception told us to wait aside and he would get the manager. Nick, the CSM was very apologetic, saying they were aware of 5 P&O cases left at Bristol (to clarify, not lost but removed). He advised they would try to get them to Malta but it was unlikely to be in time. Around 1pm we headed in to Malta and bought my essentials like undies, new pair of trousers and shoes, everything else I could borrow from my partner. Back on ship they confirmed cases would not be arriving before departure at 8pm - offered a small amount of OBC and free express service laundry.
Day 2, sea day it was confirmed cases would arrive following afternoon, so 3rd full day. Also received letter from Thomas Cook advising ‘for operational reasons’ Bags had to be taken off the plane. The clarification we got is there was excess weight and possiblely due to bad weather they could not fly at this weight. The letter stated they understood how inconvenient this was on a cruise and to retain receipts for clothing and these would be reimbursed by TC once back in the uk (waiting for that now).
On returning to our cabin after a port day in Split, the cases arrived.

So 2 nights/3 days without luggage and we still had an amazing time! I wouldn’t let that get me down, P&O did all they could, the staff were brill, the ship great and the ports stunning!


Very positive attitude and I’m glad it didn’t spoil your cruise - I’m sure that being able to share your partners clothes was a big help. I’m also sure not everyone would have been able to do so and as a consequence would have been very upset indeed


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Sun Princess - Caribbean 2005
Coral Princess - Panama Canal 2006
Emerald Princess - Caribbean 2008
Sea Princess - Caribbean 2009
Crown Princess - Caribbean 2010

Navigator of the Seas - Eastern Med 2012
MSC Lirica - UAE/Oman 2014
MSC Splendida - Western Med 2014

Anthem of the Seas - Transatlantic 2015
Ovation of the Seas - UAE/Oman/India/Malaysia/Singapore 2016

Queen Victoria - Greek Islands/Montenegro 2016
MSC Divina - Caribbean 2016/2017
P&O Oceana - Croatia 2018
[COLOR=rgb(128,0,128)]P&O Azura - Caribbean New Year 2018/19[/color]


#14
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by GP&LK
Ship was great and Customer Services onboard the ship did all they could to help, liaising with Thomas Cook, we were in direct contact with the Custoner Service Manager for Oceana several times a day. They provided us with toiletries, some OBC and even provided jackets for formal night. As a male couple, we were able to share clothes, so not too bad. Advised by them this DOES NOT HAPPEN VERY OFTEN AND WAS A RARE INCIDENT - this was our first fly cruise.

To explain the situation:
6am flight was supposed to depart Bristol. At 6:20 captain advised there was paper work issues. We saw about 20 random cases being taken out. In Malta both P&O and Thomas Cook customers were missing cases. We all logged this at the lost luggage area and a P&O rep caught wind and came to assist taking our details, photos of the Irregular Property Report and receipts. Once onboard we were told to go to reception, the person on reception told us to wait aside and he would get the manager. Nick, the CSM was very apologetic, saying they were aware of 5 P&O cases left at Bristol (to clarify, not lost but removed). He advised they would try to get them to Malta but it was unlikely to be in time. Around 1pm we headed in to Malta and bought my essentials like undies, new pair of trousers and shoes, everything else I could borrow from my partner. Back on ship they confirmed cases would not be arriving before departure at 8pm - offered a small amount of OBC and free express service laundry.
Day 2, sea day it was confirmed cases would arrive following afternoon, so 3rd full day. Also received letter from Thomas Cook advising ‘for operational reasons’ Bags had to be taken off the plane. The clarification we got is there was excess weight and possiblely due to bad weather they could not fly at this weight. The letter stated they understood how inconvenient this was on a cruise and to retain receipts for clothing and these would be reimbursed by TC once back in the uk (waiting for that now).
On returning to our cabin after a port day in Split, the cases arrived.

So 2 nights/3 days without luggage and we still had an amazing time! I wouldn’t let that get me down, P&O did all they could, the staff were brill, the ship great and the ports stunning!
So glad that lovely Oceana and her crew looked after you. She is one of our favourites and has a special place in our hearts (soppy I know, but true)

Glad that you had a brilliant cruise - what a great attitude you have ! Imagine what she is like without the stress !!!! Even better !!!

I am guessing that this won't be your last cruise
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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#15
Dorset, UK
8,968 Posts
Joined Feb 2008
Thanks for the clarification GP&LK - it's helpful to know the circumstances. So glad it didn't spoil your cruise and that you enjoyed the ship and itinerary so much. Happy future cruising - hopefully glitch-free!
#16
Wales
159 Posts
Joined Dec 2014
Thanks everyone!

Didn’t mean to panic anyone, but hopefully if anyone is worried they can prepare better by spreading clothes and taking a set in carry on just in case. I always try and stay positive, at the end of the day we were there, Gin was in stock and there was unlimited food, could have been much much worse.

Won’t put us off, just makes us want to cruise longer than 7 days next time, haha!

Oceana is a lovely ship, all the staff so friendly, taking time to get to know you and have a laugh with you. We’d go back in a heartbeat!
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Our cruise videos:
http://www.youtube.com/holidaysatsea

Follow me on Twitter: http://twitter.com/gavonacruise

Blog: http://www.holidaysatsea.co.uk

Our cruises:
2014 = Oct - Aurora | Dec - QM2
2015 = April - Arcadia, Western Europe | Oct - Ventura, Cruise break
2016 = Jan - QE, Hamburg round trip | June - Britannia, Fjords | June - Britannia, Guernsey | Oct - Oriana, Short Break | Dec - QV, Short Break
2017 = April - Azura, France, Spain and Guernsey | Oct - Preziosa - 7 night Northern Europe, November - Ventura, Short break
2918 = May - Oceana, Italy & Croatia
2019 = March - MSC Bellissima, November - P&O Aurora
#17
Staffordshire
1,203 Posts
Joined May 2011
I am sure that for most people who fly 2 or 3 times a year never experience lost luggage but it best to try to anticipate problems and do whatever you can to make life easier for yourself.


When I am packing I always mix my husband's and my clothes across our cases because I was a frequent flier when I worked and I lost count of how many times my hold luggage was missing. I also pack underwear and light shirts or tops in our hand luggage. BA were by far the worst to the point where I refused to allow our travel dept to book me with them if there was a viable alternative. For health reasons my husband can't fly now so we always go from Southampton but I still pack as if we are flying because we once met a couple on Ventura whose luggage had somehow not been loaded at Southampton.

Whatever happens enjoy your cruise on one of my favourite ships, I am just sad that she no longer sails out of Southampton during the summer but it is a good excuse for us to take a winter cruise.
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#18
Dorset, UK
8,968 Posts
Joined Feb 2008
GP&LK Any recommendations for excursions? It's a fab itinerary and great ports for DiY but we've done most of the ports before so did you go on any trips and if so, were they good?
#19
Wales
159 Posts
Joined Dec 2014
Originally posted by kruzseeka
GP&LK Any recommendations for excursions? It's a fab itinerary and great ports for DiY but we've done most of the ports before so did you go on any trips and if so, were they good?
Take a look at my diary on my blog, has more info but general jist is:

P&O excursion to the Krka National Park in Split, we’ll worth the £50pp.

Venice we did the bell tower (pre booked on Internet so you can jump to the front) and also the roof top view point at the mall by Rialto Bridge. The rest of the time was spent getting lost, eating pizza and gelato.

Ravenna wasn’t for us, think this port needs research or a excursion to make the most of it.

Dubrovnik we did the cable car, walked the walls and Hunter Game of Thrones locations if we went back we would look at spending more time wondering around the old town and maybe a trip over to Lokrum island

Hopefully st least one of those ideas may help
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Our cruise videos:
http://www.youtube.com/holidaysatsea

Follow me on Twitter: http://twitter.com/gavonacruise

Blog: http://www.holidaysatsea.co.uk

Our cruises:
2014 = Oct - Aurora | Dec - QM2
2015 = April - Arcadia, Western Europe | Oct - Ventura, Cruise break
2016 = Jan - QE, Hamburg round trip | June - Britannia, Fjords | June - Britannia, Guernsey | Oct - Oriana, Short Break | Dec - QV, Short Break
2017 = April - Azura, France, Spain and Guernsey | Oct - Preziosa - 7 night Northern Europe, November - Ventura, Short break
2918 = May - Oceana, Italy & Croatia
2019 = March - MSC Bellissima, November - P&O Aurora
#20
Dorset, UK
8,968 Posts
Joined Feb 2008
Originally posted by GP&LK
Take a look at my diary on my blog, has more info but general jist is:

P&O excursion to the Krka National Park in Split, we’ll worth the £50pp.

Venice we did the bell tower (pre booked on Internet so you can jump to the front) and also the roof top view point at the mall by Rialto Bridge. The rest of the time was spent getting lost, eating pizza and gelato.

Ravenna wasn’t for us, think this port needs research or a excursion to make the most of it.

Dubrovnik we did the cable car, walked the walls and Hunter Game of Thrones locations if we went back we would look at spending more time wondering around the old town and maybe a trip over to Lokrum island

Hopefully st least one of those ideas may help
Yes thanks that's really helpful. We haven't got Ravenna on our itinerary so perhaps we've been lucky there (if the substitute is good!)
Didn't know of the view point at the Rialto - is that on the Bridge itself - I didn't know of a mall there? DH will certainly be interested in getting a good view point so will definitely investigate that - along with a visit to Nico's for an icecream.
I'd wondered about Krka so am pleased to get your recommendation for that.

I'll go to read your blog now - but thanks again for your advice.