New GDPR laws- It could affect your loyalty points and booking.


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#41
Whitley Bay, North East England
6,981 Posts
Joined Nov 2006
Originally posted by janieb1962
I just don’t understand why membership of a loyalty scheme is linked to a need to receive all the marketing emails .


Any company has to keep data on those who want regular information and date on their members of loyalty clubs etc. It’s all data and the rules are changing. They have to have your permission to keep that information.


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#42
England
1,265 Posts
Joined Aug 2014
Originally posted by Eglesbrech
So far I have had nothing about this from P&O. Is anyone else in the same position?

I am surprised that they are going down the consent route for a loyalty club, I would have thought that legitimate interest would be a better way to go as you can’t run a loyalty club without saving details.

He ho I’ll await an email.
You're not the only one. We have received nothing yet. I agree that they could rely on the 'Legitimate Interest' clause for a loyalty club, yet many membership organisations are choosing to go down the 'consent' route, which is very odd. I can't help but wonder what they will do with paid up members who do not respond giving consent (as many will not do)!
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674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
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R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
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#43
Wirral UK
1,341 Posts
Joined Aug 2005
Originally posted by janieb1962
I just don’t understand why membership of a loyalty scheme is linked to a need to receive all the marketing emails .
I think it may be a way to reduce numbers in loyalty schemes, a lot of companies are doing the same.

I have updated my Princess one but have heard nothing from P&O and can find no way of doing anything on the Peninsula Club site about opting in or out.
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#44
Whitley Bay, North East England
6,981 Posts
Joined Nov 2006
Originally posted by Selbourne
You're not the only one. We have received nothing yet. I agree that they could rely on the 'Legitimate Interest' clause for a loyalty club, yet many membership organisations are choosing to go down the 'consent' route, which is very odd. I can't help but wonder what they will do with paid up members who do not respond giving consent (as many will not do)!


I did wonder that.


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#45
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by janieb1962
I just don’t understand why membership of a loyalty scheme is linked to a need to receive all the marketing emails .
Just got home to this and have to smile (cynically). Just looks like a good way for people to lose their loyalty points etc if they are not careful to me. Thanks to everyone on here for bringing this up - have had mail from different charities but had never seen our loyalty bonus for P&O as a charity ;-)
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P&O Ventura 15.08.17 : Spain & the Greek Islands
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P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
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#46
Whitley Bay, North East England
6,981 Posts
Joined Nov 2006
Originally posted by Presto2
Just got home to this and have to smile (cynically). Just looks like a good way for people to lose their loyalty points etc if they are not careful to me. Thanks to everyone on here for bringing this up - have had mail from different charities but had never seen our loyalty bonus for P&O as a charity ;-)


It’s about data not charities. To maintain their records, for the Peninsular club, for example they have to keep records. You now have to agree to them doing that.


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Aurora AU112 Arcadia AR223
Aurora R418 Aurora R419
Adonia F507 Adonia F508
Aurora R525 Arcadia J625
Oceana E721 Oriana X718
Arcadia J813 Oriana X820
Ventura N902 Aurora R913
Arcadia J004 Oceana E021
Ventura N110 Azura A121
Aurora R119 Ventura N210
Arcadia J217 Oriana X302
Oriana X312 Aurora R315
Oceana E402 Azura A409
Azura A410 Oceana E425
Oceana E426 Arcadia J510
Britannia B522 Britannia B523
Ventura N603 Azura A616
Arcadia J615 Arcadia J616
Oceana E625 Crown Princess May 17
Britannia B719 Britannia B720
Azura A728 Azura A729
Ventura N801

To Come

Oriana 18
Oriana 18
Ventura 19
Ventura 19
Britannia 19
Ventura 19
Ventura 19
Ventura 20



Gan Canny

Dai
#47
Sunderland England
8,106 Posts
Joined Dec 2016
I have 2 email addresses on my phone for Pauline and I and P&O sent us both an email showing the entire fleet etc so hopefully our 930 loyalty points are safe.
Graham.
#48
England
1,265 Posts
Joined Aug 2014
Having spent more time than is good for my health looking at GDPR matters over the past year, it’s a minefield and almost nobody understands it fully. Even supposed ‘experts’ who charge for professional advice on this offer conflicting interpretations!

In summary though, the issue with GDPR is not about organisations holding information. It’s about what they do with that information. If you have provided an organisation with your details they do not need to seek your consent to retain it. They can still contact you without you having supplied specific consent as long as they can make a case they have a ‘legitimate interest’ to do so. They have to show documented procedural evidence, if challenged, to show what steps and decisions they took in order to rely upon that legitimate interest and also ensure that such communication contains a clear option for you to cease receiving future such communications.

So, with regards to the Peninsular scheme, P&O could rely on this if, for example, they needed to update us on changes to the scheme. The reality, however, is that most of what we received is firmly ‘marketing’ and It becomes more challenging to prove that there was a legitimate interest in sending it. It’s not impossible, as it could be deemed reasonable that in providing our details we would have a reasonable expectation that we might be contacted about offers etc that might be of interest to us. However, this is where the grey areas start and many organisations are just not prepared to take the risk and are therefore seeking ‘consent’.

If all of that wasn’t confusing enough, the other thing catching out many organisations is that they think that seeking consent is the safest and easiest way to be ‘covered’ under GDPR. It is simply one of several ways of equal weight (including legitimate interest) but brings with it major challenges. Human nature being as it is, most people don’t read or respond to communications. I know of some charities (including some household name ones) who decided early on to go down the ‘consent’ route and are now deeply regretting it as they have lost a huge proportion of their supporter base, in some cases two-thirds or more.

Given the volume of marketing communications that P&O bombard us with I’m not surprised that they are seeking consent, as it will be far easier for them to manage in the long run. The big worry is the number of organisations that won’t be compliant after 25th May and have yet to wake up to the fact!
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P&O Cruises Experience – 155 nights over 14 cruises (Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 62 nights over 4 cruises (2018 - Arcadia, Aurora, 2019 - Aurora x 2)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
#49
Sunderland England
8,106 Posts
Joined Dec 2016
Originally posted by Selbourne
Having spent more time than is good for my health looking at GDPR matters over the past year, it’s a minefield and almost nobody understands it fully. Even supposed ‘experts’ who charge for professional advice on this offer conflicting interpretations!

In summary though, the issue with GDPR is not about organisations holding information. It’s about what they do with that information. If you have provided an organisation with your details they do not need to seek your consent to retain it. They can still contact you without you having supplied specific consent as long as they can make a case they have a ‘legitimate interest’ to do so. They have to show documented procedural evidence, if challenged, to show what steps and decisions they took in order to rely upon that legitimate interest and also ensure that such communication contains a clear option for you to cease receiving future such communications.

So, with regards to the Peninsular scheme, P&O could rely on this if, for example, they needed to update us on changes to the scheme. The reality, however, is that most of what we received is firmly ‘marketing’ and It becomes more challenging to prove that there was a legitimate interest in sending it. It’s not impossible, as it could be deemed reasonable that in providing our details we would have a reasonable expectation that we might be contacted about offers etc that might be of interest to us. However, this is where the grey areas start and many organisations are just not prepared to take the risk and are therefore seeking ‘consent’.

If all of that wasn’t confusing enough, the other thing catching out many organisations is that they think that seeking consent is the safest and easiest way to be ‘covered’ under GDPR. It is simply one of several ways of equal weight (including legitimate interest) but brings with it major challenges. Human nature being as it is, most people don’t read or respond to communications. I know of some charities (including some household name ones) who decided early on to go down the ‘consent’ route and are now deeply regretting it as they have lost a huge proportion of their supporter base, in some cases two-thirds or more.

Given the volume of marketing communications that P&O bombard us with I’m not surprised that they are seeking consent, as it will be far easier for them to manage in the long run. The big worry is the number of organisations that won’t be compliant after 25th May and have yet to wake up to the fact!
Thats how i thought i understood it so thanks for clarifying.
#50
Scotland
1,135 Posts
Joined Aug 2012
Legitimate interest seems to apply if they only use it for the loyalty element. They want to use it for marketing which is why they are using the consent clause.

If they don’t contact everyone (which to date they have not) then they cut the number of people in the “club”. Seems a little cynical to me.
#52
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by daiB
It’s about data not charities. To maintain their records, for the Peninsular club, for example they have to keep records. You now have to agree to them doing that.


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Did my training recently re the new regulations. Have to say I knew that it was all mindblowing but this really confuses me. I thought that itwas to help the consumer ... I can see this back firing and I do think that charities will suffer as well.

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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#53
cheshire
153 Posts
Joined Oct 2012
Originally posted by daiB
It’s about data not charities. To maintain their records, for the Peninsular club, for example they have to keep records. You now have to agree to them doing that.


Sent from my iPad using Forums
Strangely not had any requests from my bank asking for consent to keep my data . Or John Lewis or boots or Tesco with who I have loyalty accounts ! As has previously been said many highly skilled professionals are still only guessing at what’s required in the new GDPR and clearly companies are jumping in and playing it safe by asking everyone to consent to everything ! My question again is how can I consent to being part of the loyalty scheme but not all the marketing junk!
#54
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by janieb1962
Strangely not had any requests from my bank asking for consent to keep my data . Or John Lewis or boots or Tesco with who I have loyalty accounts ! As has previously been said many highly skilled professionals are still only guessing at what’s required in the new GDPR and clearly companies are jumping in and playing it safe by asking everyone to consent to everything ! My question again is how can I consent to being part of the loyalty scheme but not all the marketing junk!
Thinking about it it will do us a favour as it will mean less junk mail from the likes of Regent and Oceania who keep sending us information for lovely cruises that we don't stand a chance of booking !! We've not heard anything from P&O though about them keeping our information but heard from Princess last week. Not heard from Celebrity either though.
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Sailed on:

P&O Oceana 05.04.18 : Eastern Med fly cruise
P&O Ventura 15.08.17 : Spain & the Greek Islands
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#56
Wirral UK
1,341 Posts
Joined Aug 2005
As we will be away when the final date arrive i emailed the Peninsular Club yesterday and got a reply this morning!!!

Please be advised that you will remain a member of the Peninsular club.

The e-mails were triggered to those who had chosen certain restrictions on their accounts, in terms of contact methods from us, but many, like yourself, remain as you were and thus your Peninsular club status remains.

Thank you for emailing us at the P&O Cruises Peninsular Club.

Kind regards,
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#57
Sunderland England
8,106 Posts
Joined Dec 2016
Originally posted by jo-b
As we will be away when the final date arrive i emailed the Peninsular Club yesterday and got a reply this morning!!!

Please be advised that you will remain a member of the Peninsular club.

The e-mails were triggered to those who had chosen certain restrictions on their accounts, in terms of contact methods from us, but many, like yourself, remain as you were and thus your Peninsular club status remains.

Thank you for emailing us at the P&O Cruises Peninsular Club.

Kind regards,
That's good to hear.
I updated our Princess and P&O loyalty accounts this morning anyway.

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#58
Scotland
1,135 Posts
Joined Aug 2012
Originally posted by jo-b
As we will be away when the final date arrive i emailed the Peninsular Club yesterday and got a reply this morning!!!

Please be advised that you will remain a member of the Peninsular club.

The e-mails were triggered to those who had chosen certain restrictions on their accounts, in terms of contact methods from us, but many, like yourself, remain as you were and thus your Peninsular club status remains.

Thank you for emailing us at the P&O Cruises Peninsular Club.

Kind regards,
Thanks for posting the reply, you are lucky as I wrote to them mid week and have had nothing back so far.

Had nothing from Princess either but did it on line.

Celebrity wrote to use yesterday but nothing from RCI, Fred, Disney, Cunard etc etc so far re their clubs.
#59
Grand Canyon Concourse
305 Posts
Joined Dec 2013
This is the first I've heard about all this. Needless to say, I've yet to have an e-mail from anyone, let alone P&O.

Thanks to the OP for bringing it to all our attention.
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#60
95 Posts
Joined May 2017
Having read this thread and also a similar one on Princess I attempted to login and ensure we would keep our status. However, because we live outside the UK (Ireland) it would not allow us to do so.
As a result I have had to telephone both P&O & Princess and this has had to be done manually by the member of staff.
This is just for the information of any other person who has a similar problem