New GDPR laws- It could affect your loyalty points and booking.


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132 Posts
Joined May 2015
My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.
The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?
Yorkshire
1,582 Posts
Joined Aug 2011
Before we updated our P&O peninsular club membership my wife membership was not being
recognised when she tried to login but mine went through fine.
I phoned P&O up and they said they could see I had a booking on my account and all the past were through my e-mail as well.
They advised the easy way would be for her to re register with an alternative e-mail address.
SO that's what she did ,it will ask you to put your name address etc and then it invites you to put in your customer number
(This is in the letter she had sent to register or any past bookings with P&O)

Goes something like EWO*******H . Once entered hit update and it will show as your wife's account
also remember to tick the box I wish to remain a member of the Peninsular club and hit the update button and that's it, her membership is safe, she will lose nothing .
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Devon, UK
4,764 Posts
Joined Aug 2005
Yes, I have been a member for a few years, so I had to re-register, put in my Peninsular number - log out, then log in again and all my history was there and my Loyalty. I did it through the forgot my password option and then filled in my details.
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Jean



United Kingdom
524 Posts
Joined Jan 2013
I have finally got mine sorted out after several emails and posts on their Facebook page, all of which stated that I don't do hanging on the phone. The person who contacted me had to de-register my email, because I only have one, so that I could re register it.
My account works fine now. God help my daughter if she ever wants to get in, but I don't think she's able to cruise at present. If she did it would be with me and I have access.
England
1,265 Posts
Joined Aug 2014
Originally posted by smj777
My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.
The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
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674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
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Seascale,Cumbria,U.K.
6,039 Posts
Joined Dec 2008
Originally posted by Selbourne
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
Thanks for that, because the phones seem to be too busy when I try... and my husband still hasn't had notice- and he books directly with them and pays!
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21 cruises; 12 ships; 8 lines; 96 ports
Oxfordshire UK
97 Posts
Joined Jan 2011
Originally posted by Selbourne
Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.
Thanks for putting this so clearly. I have noticed the many varying approaches adopted by the companies I deal with. Many have just reissued their privacy policy and left it at that. I think you are right that it is all about completing their database for mail shots and junk email!
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Disney: Magic Mediterranean 2007, Western Caribbean 2008, Baltic 2010, Westbound TA 2011, Eastern Mediterranean 2014, Westbound TA 2014, Westbound TA 2016. Wonder California Coast Repo 2012
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