Posted May 15th, 2018, 02:28 AM
Secondly, as many of us have stated, whilst the cabin grade is guaranteed (as a minimum) and is therefore a condition of booking, the bed configuration is a preference and merely that. When you accept a booking without a specified cabin, you take your chances.Provided you are actually told that.
As I said before, when I was allocated fixed twins on a Saver I complained I had been asked whether I wanted twin or double and when I asked for a double it was not explained a double may not be available.
This was a booking direct with P&O over the phone.
They went away and played the tapes, agreed they had messed up, and allocated me a cabin with a double bed.
Long gone are the days of companies being allowed to bury important matters in the T&C's and not explicitly tell you.