Help our cabin is not what we expected!


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#21
52 Posts
Joined May 2018
Originally posted by janny444
£6000!!.....wow....how long a cruise is it for....7 or 14 nights?....whichever...that is way over the top for a guaranteed cabin


14 nights, the cruise was very popular and was the only one that our family liked the look of. It’s far too much money, hence why we are even more upset about our cabin.


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#22
Lancashire... UK
1,050 Posts
Joined Mar 2010
That's over £200 each per night....I too would be upset
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#23
4 Posts
Joined Sep 2015
Originally posted by janny444
£6000!!.....wow....how long a cruise is it for....7 or 14 nights?....whichever...that is way over the top for a guaranteed cabin


Wow... I Agree! This is sounding more and more like the blame sits with your travel agent not fully explaining the risk of saver fares with cabin allocation (and not knowing enough about Oceana!). I’m guessing it’s a med fly cruise - still very expensive! I can fully understand why you’re so upset


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#24
Lancashire... UK
1,050 Posts
Joined Mar 2010
Hi....bit of a long shot...but did you request a Queen bed formation....if so I would insist that is what you need and what P&O should provide
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#25
52 Posts
Joined May 2018
Originally posted by janny444
Hi....bit of a long shot...but did you request a Queen bed formation....if so I would insist that is what you need and what P&O should provide


Yes we requested for Queen bed when we booked it, which is why we are really disappointed


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#26
Lancashire... UK
1,050 Posts
Joined Mar 2010
Originally posted by eddiecat
Yes we requested for Queen bed when we booked it, which is why we are really disappointed


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Then I would insist that is what you want.....keep insisting....would you accept a balcony downgrade ...if so let P&O upgrade someone else ...who has requested separate beds... into your cabin and you accept their " downgraded" cabin.....just a thought. You may have to keep insisting time and again letting them know you are willing to " downgrade" to a cabin with a queen bed. Did you book direct with P&O or through a TA?
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#27
52 Posts
Joined May 2018
Originally posted by janny444
Then I would insist that is what you want.....keep insisting....would you accept a balcony downgrade ...if so let P&O upgrade someone else ...who has requested separate beds... into your cabin and you accept their " downgraded" cabin.....just a thought. You may have to keep insisting time and again letting them know you are willing to " downgrade" to a cabin with a queen bed. Did you book direct with P&O or through a TA?
We've asked for any other cabin but unfortunately they are totally booked, they even looked at upgrading us to any of the suites but there was nothing. We are expecting a phone call from someone at P&O on Monday to tell us if there is anything else we can do but it looks pretty hopeless as there is a long waitlist for cancellations. We booked it through a TA which feels like a mistake now.
#28
BH13 - England
2,931 Posts
Joined Jan 2009
Originally posted by eddiecat
We've asked for any other cabin but unfortunately they are totally booked, they even looked at upgrading us to any of the suites but there was nothing. We are expecting a phone call from someone at P&O on Monday to tell us if there is anything else we can do but it looks pretty hopeless as there is a long waitlist for cancellations. We booked it through a TA which feels like a mistake now.
In the UK, a Travel Agent acts as an "Agent Only" on your behalf.

Could a single bed/mattress be fitted in the middle?
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#29
UK
20 Posts
Joined Apr 2018
First things first. Continue to do what you can through your TA and P&O direct. It may be that you don't get anywhere but it's worth a go.

Next, if you're still in B737 when you board then go straight to Guest Relations and put it to them and see if you can be moved. You may have to not unpack so that when everyone is onboard you are ready to move if another cabin is available.

If you're stuck with what you've got then you've at least done your best.

Next, look at the positives and perhaps you'll need to be a bit creative. You're still on a cruise and you've got a balcony. Speak to your steward and see if they can come up with a suggestion. I bet they've had this before.

I'm already thinking what I'd do if it was me (and I was a bit younger of course) and straightaway I'm thinking of the three pullman mattresses that I could use to put on top of one another between the two lower berths to build a double bed. I'm sure your steward could help if something else is needed to get the height right. A bit of a faff each night and you shouldn't have to do it but it may mean you can enjoy your holiday.

I remember being in a similar predicament years ago and took it upon myself to move a bit of furniture around to get the beds together each night and back where they were each morning. Again, a bit of a nuisance but I enjoyed my cruise.

All the best and good luck with getting it sorted.
#30
Lancashire... UK
1,050 Posts
Joined Mar 2010
Hi....yes they are fully booked but they can still "upgrade" someone who has already booked into your cabin and you accept the " downgrade " into theirs...a swop in other words
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#31
West Sussex, UK.
136 Posts
Joined Jul 2005
While I feel sorry for you, B737 most certainly has a balcony so you have been allocated what was guaranteed. The picture is not representative of B737. My understanding is that once your cabin has been allocated under the guarantee scheme, you cannot change it even if there were other cabins available. It’s the same with the upgrade scheme in that if you opt in and then find you have been upgraded but don’t like it you cannot normally switch back. There have been many threads on that topic!
#32
52 Posts
Joined May 2018
Originally posted by swabber
First things first. Continue to do what you can through your TA and P&O direct. It may be that you don't get anywhere but it's worth a go.

Next, if you're still in B737 when you board then go straight to Guest Relations and put it to them and see if you can be moved. You may have to not unpack so that when everyone is onboard you are ready to move if another cabin is available.

If you're stuck with what you've got then you've at least done your best.

Next, look at the positives and perhaps you'll need to be a bit creative. You're still on a cruise and you've got a balcony. Speak to your steward and see if they can come up with a suggestion. I bet they've had this before.

I'm already thinking what I'd do if it was me (and I was a bit younger of course) and straightaway I'm thinking of the three pullman mattresses that I could use to put on top of one another between the two lower berths to build a double bed. I'm sure your steward could help if something else is needed to get the height right. A bit of a faff each night and you shouldn't have to do it but it may mean you can enjoy your holiday.

I remember being in a similar predicament years ago and took it upon myself to move a bit of furniture around to get the beds together each night and back where they were each morning. Again, a bit of a nuisance but I enjoyed my cruise.

All the best and good luck with getting it sorted.
Thank you, I will try all of this
#33
52 Posts
Joined May 2018
Originally posted by Toftwood
While I feel sorry for you, B737 most certainly has a balcony so you have been allocated what was guaranteed. The picture is not representative of B737. My understanding is that once your cabin has been allocated under the guarantee scheme, you cannot change it even if there were other cabins available. It’s the same with the upgrade scheme in that if you opt in and then find you have been upgraded but don’t like it you cannot normally switch back. There have been many threads on that topic!
We spoke to P&O directly (who were by the way very patient with me sounding irritated an on the verge of crying) they said they would absolutely upgrade us or downgrade us but give us some credit if they could but for some reason they cannot. I understand the guarantee scheme, it's just such a shock that the cabin we have been allocated is so far from what we expected. I've been on many cruises so I have no idea what this cabin will be like, we just wanted a simple standard balcony cabin, hence why I'm disappointed and upset about all of this. We will enjoy the holiday regardless it just seems so strange that as a couple we have been put in this bizarre one bed 3 pullman bed cabin.
#35
Dorset, UK
8,967 Posts
Joined Feb 2008
Another thought - what may not be possible during your first week might just be possible for your second week. Keep up the pressure - and fingers crossed for you - but perhaps they would consider moving you for week two if they have a little more leeway then. Not ideal I know but could be some consolation. So sorry to hear you're in this position and very best wishes that they can do something for you and that you have a great time.
#36
Lancashire... UK
1,050 Posts
Joined Mar 2010
[quote=Toftwood;56003487]While I feel sorry for you, B737 most certainly has a balcony so you have been allocated what was guaranteed. The picture is not representative of B737. My understanding is that once your cabin has been allocated under the guarantee scheme, you cannot change it even if there were other cabins available. It’s the same with the upgrade scheme in that if you opt in and then find you have been upgraded but don’t like it you cannot normally switch back. There have been many threads on that topic![/quote

It still depends what fare you booked under....if you booked Select Fare and were given a guaranteed cabin of a certain grade then you can change to another cabin of similar grade.
If you booked late Saver Fare you have to accept the cabin given. I would think that seeing as you have paid £6000 you booked under Select Fare.

It does sometimes happen that you can book Select fare and still be only guaranteed a cabin....it has happened with us.
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#37
Stoke on Trent, England
5,313 Posts
Joined Apr 2008
Originally posted by janny444
£6000!!.....wow....how long a cruise is it for....7 or 14 nights?....whichever...that is way over the top for a guaranteed cabin
£6000 for 2 weeks on Oceana in a balcony cabin?

We usually have A318 or similar and have to sail mid August so high season. We always book a Select Fayre and book early and have never paid more than £5,500 max.

Gob smacked that you paid this much - if you check out next year then this isn't the price for 2 weeks in August 2019 for a select balcony I don't think ... they were quoting £7,200 for us for 3 weeks in that cabin select.



PS Sorry, just re read this and it seems a bit heartless --- really feel for you and hope that you have a good cruise. Am just so gob smacked re the price ! Really hope it all gets sorted out for you as we have just come off Oceana and it is a lovely cruise / lovely ship.
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#38
bucks
731 Posts
Joined Apr 2012
Sorry to hear your predicament and I have no realistic helpful suggestions though I wonder if you could swap with a senior officer ?

Anyway I just wonder if you used a standard travel agent as it sounds to me like they have let you down - and would recommend a specialist cruise agent next time
#39
UK
906 Posts
Joined Feb 2011
Wow I would never pay more than £100 a night for a cabin, that is really expensive, we have had 3 x 14 night Cruises for that price. I would complain to your T A , was it a specific cruise T A?
#40
West Sussex, UK.
136 Posts
Joined Jul 2005
I know this might seem a bit of an “off” comment but as you have clearly travelled with P&O before (using the phrase loyal customers), what fare types have you booked on your previous trips and if you always book the same fare type then maybe you have been more fortunate in the past. I do hope however that you have a great cruise and are able to make the best of it