Service Reward Letter


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#21
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by Selbourne
Let’s hope. People power may win the day. I also agree that it’s counter productive. It was finding out just how many people were removing the service charge that tipped it for us, as we felt that we were subsidising those who opt out.
It obviously did on Jeans Oriana cruise too with the high number who cancelled their AG.
I am all for tipping the crew but it doesn't sit well with me how many are cancelling their AG.

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#22
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by Eglesbrech
I’ll start by saying that to date I have never removed auto tips, though I am now considering doing so for a number of reasons. I think these letters are unacceptable, people are entitled to make their own decision until such times as P&O add the cost to the fares. The company should not use emotional blackmail, if it’s that important then add it to the price and we all pay not just those of us who auto tip or pay in cash.

Most people who remove the tips, on here anyway, have no need to be “ashamed” as they remove but pay in cash.

Those who remove and don’t pay anything, well it’s a choice p&o allow them to make.
Great description and i am in total agreement with everything you have posted.

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#23
Northamptonshire
102 Posts
Joined Nov 2017
jay888 - If I decide to remove the auto tips I certainly won't be ashamed and wouldn't worry about others knowing.

I, and many others who have posted on this site and other social media sites, would like P&O to include tips in the quoted price for a cruise. Hopefully then the crew would be paid a decent wage and we, as individuals, can tip extra should we see fit for those who go the extra mile.
#24
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by picsa
It certainly is.

And since whether you pay the autotips or not it makes no difference to the amount of money the staff get, then you would be daft to pay them.
Unfortunately a lot of us are now thinking that.
RCCL have massively hiked their prices to pay for their latest Free AI promotion but people will still book so P&O have nothing to fear to include gratuitys and even offering drinks packages with a subsequent price increase.

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#25
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by NoFlyGuy
jay888 - If I decide to remove the auto tips I certainly won't be ashamed and wouldn't worry about others knowing.

I, and many others who have posted on this site and other social media sites, would like P&O to include tips in the quoted price for a cruise. Hopefully then the crew would be paid a decent wage and we, as individuals, can tip extra should we see fit for those who go the extra mile.
+1 totally agree.

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#26
Warwickshire, England
1,724 Posts
Joined Sep 2012
I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.
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#27
West Yorkshire UK
3,514 Posts
Joined Jul 2004
Originally posted by picsa
It certainly is.

And since whether you pay the autotips or not it makes no difference to the amount of money the staff get, then you would be daft to pay them.
Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.
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#28
Scotland
106 Posts
Joined Jun 2014
Originally posted by CCFC
I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.
You are assuming they do pay the same in envelopes. Am sure many may do but having overhead conversations some withdraw the AG to reduce their spend.

Another reason to have it added to the cost of the cruise.

I have often wondered though, how those who withdraw the AG then decide who gets what proportion of the AG value that they pay out in envelopes.
#29
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by terrierjohn
Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.
It does seem unusual and your assumption seems close to the mark.

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#30
UK
663 Posts
Joined Sep 2016
Originally posted by terrierjohn
Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.
We have been told that PO 'guess' what the total AG's will be and then pay the crew a set amount of tips based on that assumption. They could be in some problems, like having to use all the pot and more if their estimate undershoots this.

Grappau27 you seem to want across many threads to post your view on AG, give it a rest.
#31
Surrey, UK
1,616 Posts
Joined May 2006
Originally posted by CCFC
I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.
In our case it is because we don't feel confident that P&O are paying the full amount of the AG to the crew.
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#32
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by AnOnymously
We have been told that PO 'guess' what the total AG's will be and then pay the crew a set amount of tips based on that assumption. They could be in some problems, like having to use all the pot and more if their estimate undershoots this.

Grappau27 you seem to want across many threads to post your view on AG, give it a rest.
You seem like the pot calling the kettle black.
I have always paid AG and prepaid gratuitys on RCCL where i am a high loyalty member too.
The difference is on RC the vast majority favour AG.
Nearly all the cruise lines except P&O are offering gratuitys included and i believe P&O should do this too.

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#33
Southampton
516 Posts
Joined Jun 2009
Originally posted by CCFC
I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.

But do they?
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#35
Philippines
701 Posts
Joined Mar 2016
Originally posted by terrierjohn
Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.
The answer is very clear as it has be reported, here and on other sites, and from crew members directly to guest. The line does not give all the money to the people most guest would want to be paid. They use these fees to supplement the wages of many workers and mangers. They play the guilt game on the guest.

Anyone is free to remove and tip in cash as they see fit, or not tip again your choice. Myself I want to tip people directly in hand and in cash. Daily service fees are a major income stream for the cruise lines.
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Remember you can adjust or remove the Daily Gratuity Service Fee, Discretionary Service Charge (DSC) , up or down, by simply visiting the customer service desk. You do not need to provide a reason for your adjustment.
#36
UK
2,512 Posts
Joined Sep 2011
[quote=AnOnymously;56036528]Please do complain and send a copy of the letter, PO are still saying that letters have stopped.[/quote

I didn't know this... where did they say/write this please?
#37
Oxfordshire UK
102 Posts
Joined Jan 2011
Given that so many P&O passengers are British, I am guessing that it is likely that they suffer more from removal of auto-gratuities than other lines. I don't think the British are (by and large) big tippers. It isn't something most people seem to do: and certainly not to the 20% level that seems common in the USA. Perhaps this is why P&O have resorted to the practice of sending out letters? Although it seems a bit crass.

Personally, I dislike the practice of "tipping". I find it odd that people like to set up what is a form of patronage by handing out cash on the basis of "rewarding good service". Perhaps I have been wearied by the blatant and continual refrain of "Dash me, man" that so often greets one in Nigeria, for example?! This makes the whole thing seem like a hangover of white colonialism emphasising one's own status as wealthy and superior by "splashing the cash"? Or securing benefits not available to other passengers who don't pass out wads of cash. I apologise to the many who don't fall into those two last categories, but I have observed such individuals. Having said that, we always leave auto gratuities in place and have increased the amount with cash on occasion. We are quite happy if some of the money is going to some backstage staff. I remember the halcyon days when, in Germany, wait staff were almost insulted to receive cash tips beyond the few pfennigs of shrapnel left over. We would much prefer that so-called gratuities were added in the cruise fare and people were paid decently. On that basis, staff could then choose to work for the company or not based on how much pay they get. However, I note that we can't yet afford to patronise the smaller ship more "up-market" cruise lines where that happens!!!!

Americans have brought the world many benefits, but I am bemused by their approach to tipping. From my perspective, (and on this issue only?) it is unfortunate that the cruise industry is dominated by US corporations and in consequence the practice in respect of tipping is unlikely to change. Remember that without these corporations, affordable cruising would probably have disappeared long ago: could P&O and Cunard have survived without Carnival? Funnily enough, I have noticed on a couple of recent cruises that restaurant wait staff simply disappear on the last night, when we have been ready to pass out some cash! I am certainly not going to chase someone into the galley to deliver cash. But perhaps they are making sure to go round those who, they know, have removed the auto-gratuities???

Tipping arouses strong reactions on these boards. There is no ideal solution.
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#38
Staffordshire
1,227 Posts
Joined May 2011
We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.
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#39
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by Josy1953
We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.
Very reasonable post.
I like the flexibility of Freedom dining but unlike RC My time dining where i can pre-book a dining time on RC,with P&O we get the buzzer and when it is busy we have waited quite some time for our table for 2.

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#40
Scotland
1,208 Posts
Joined Aug 2012
Originally posted by Josy1953
We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.
I think more and more people will be doing the same until things change.

It’s funny that there is such an apparent level of distrust about where the money goes with P&O auto tips that is not refelected in other lines. We sail with several lines and some auto tip but there is not the same discussion and certainly no letters etc to customers who remove, if indeed many do.

The auto grats have been around for a while but the issues are much more recent. New demographic of cruisers who won’t be told what to do and if they don’t have to tip then they simply won’t?