Compliment to "chat" when on MSC site

In the past I booked our various Divina cruises on the phone with an MSC agent however this week I was on-line searching for my next cruise and cabin (I like to have my cabin picked prior to booking) and the "chat" popped up so I clicked on it. We typed back and forth - I told the agent what I was looking at and wanted - got it booked - she was able to apply my 25% coupon - I paid my deposit - I got an email to confirm everything - a supervisor is needed to take the 5% off and that was done within 30 minutes and I received a follow-up email with the updated dollar amount. So often (and I am guilty of this too) we are quick to complain about what goes wrong. So I wanted to mention this experience with MSC and how well it all went. Am excited to be on Seaside out of Miami in February.

It is refreshing to read of positive experiences. Delighted to hear of yours - thank you for sharing it. :)

Thanks for that information. Good to know

Safe sailing

Thanks for the information. I've always ignored the chat. I guess that will change now.

Follow-up comment: it did take a little time for the agent to 'lock' everything in - I was on hold a little - but it was not any longer than when I spoke to someone on the telephone.

May I ask what the how the 25% coupon works? Thank you.

We had a 25% coupon because we were on the “Irma” Cruise. 25% does not come off the taxes or the Non Commissionable portion (or something like that). Nevertheless it was a great coupon to receive.