Summit Cancellation 1/28/05 Cruise
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My problem is that though I am willing to take one of the other options, the cabin/category I originally booked is no longer available. All there is available is a 3 cat downgrade.
Customer Service will not credit me the difference in effect at the time I booked and since prices have gone up quite a bit, I come out with just the $200 on board credit.
The funny thing is that if I go to some of the majot web travel sites, they still have some of the lower prices for the downgraded cabin cat on the same sailing. Celebrity says I can cancel and rebook with them but then I lose my $200 onboard credit.
Is this a no win situation?
until our () Summit cruise
We booked on Zenith anyway, which for you JodyLee shouldn't be a bad deal since embarkation is practically local. But then it's not a newer ship, and its (her? sorry, can't get into the whole female ship lingo thing) refurbishment prior to the 30-Jan sailing is still a question mark. That's a 14-day sailing, and does have some very good ports.
I agree that X customer service should refund the difference if there's a downgrade involved. A week into this process and they don't seem to be moving any on their offer.
Hope it works out for you!
People have been telling me to check out other cruise lines but we were so happy with what we had and I sort of hate to start over. Well, we have time to decide if we want to cancel the whole thing and get our money back (I'm told December - I hope that's right).
I'm sure there are many more frustrated cruisers out there and, to be honest, I'm surprised at Celebrity based on the level of service we received last year. I don't see an announcement on the Cruise Critic home page - I wonder why. Ah, well, such is life.
Will check in to see if others respond and what they might have to say.
Summit, Alaska - 7/22/05 -
Constellation, Southern Caribbean - 2/19/05 -
Infinity, Alaska - 7/25/04 -
2/21/04 - Constellation, Southern Caribbean - Another incredibly wonderful cruise
2/22/03 - Constellation (Just a wonderful, wonderful cruise)
2/22/99 - Mercury
Monarch of the Sea
RCCI Song of Norway 1982
RCCI Viking 1991
Princess Crown 12/93
Princess Crown 12/00
Tahitian Princess 1/22/05
Feb 28 11 day Summit
Mar 11 10 day Summit
Jan 30 14 day Zenith
Jan 30 Millenium (7 day with a 25% credit)
$200 cabin credit
until our () cruise
Thanks for your idea to waitlist for the cabin we wanted. By the looks of your posting, you are the cruise maven!
Der, I was on the Summit with you last January and was so happy to have this next cruise to look forward to. The lack of concern on Celebrity's part surprises me. We are now a little skittish about booking with Celebrity again based on this experience. We were hoping to do a Panama Canal cruise in 2006 but now.......just not sure.
That really is bad. You should not have to downgrade your cabin - in my opinion, if anything, they should upgrade all of us ! :-)
What are you going to do? It's hard to pass up the shipboard credit but you, too, should not have to take a downgraded cabin. Since I'm new to cruising I wonder if this is how all the cruise lines treat their customers....very frustrating!
I'm glad we get to do Summit, but we would have been happy with Sun Princess too!
Have a GREAT Cruise!
Until We're on the Summit!!
Once again they were very short with me in discussing my situation. They said the policy had been established. My response was that I felt they needed a new policy for downgrades! But yet again I get snippy answers. I am not being a bxtch on the phone. I am speaking calmly but they love to cut me off. I am getting frustrated. I have yet to speak with anyone there who speaks in a nice or helpful manner.
They have not offered my options but if I keep asking them I find there are some alternatives. I found I could be waitlisted for a FV cabin. Not sure why they do not do that automaticallyor tell me when I first called. I know there is no guarantee I will get a FV but it is worth a try. I am still kinda new to the cruising biz so I wonder if they do find me a FV cabin, will they charge me the difference between my downgraded cabin and today's rate?
I am still trying to be realistic. We loved the Constellation this past January and were looking forward to the Summit. I am not hung up on a FV but I can't justify losing $1000. I will use the Sun Princess as a back up. They are offering pretty much the same deal at the better rate.
until our () cruise
Don't know if all cruise lines treat their customers like this but Norwegian does.
I had a Norwegian cruise cancelled this spring and their customer service was appalling I swore I'd never cruise with Norwegian again.
Now I'm booked on a fall Century cruise and am not happy reading this board.
I've been following the reports of the recent Diamond Princess problems and it seems on the surface that they have done a bit more for their customers. I'll keep watching that and if the reports from those affected at Princess are good maybe we will all be sailing Princess in the future.