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#1
142 Posts
Joined Nov 2004
We are sailing on Regal 21-Jan. Received email today stating we would not get a medallion. I called Princess and they offered $100 OBC/pp as compensation. I was also added to the list of medallion requests. Thanks Cruise Critic!
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#2
66 Posts
Joined Jan 2006
Me too! I just called and got $100.00 obc in my cabin. My d-I-l just called and is on the phone right now with a Princess. My oldest son who had booked thru a big box ta is calling them now. We are all looking forward to our cruise on Jan 7th
#3
Cincinnati Ohio
1,119 Posts
Joined Aug 2006
I just got the email and called. They wouldn’t give me the credit now. They said they’re looking at what to offer as compensation. We don’t sail until 2/18.
The lady I spoke with in Cust Service said we’d get something but did not know what it would be. She said she’d contact me in a couple of weeks once they know what they’re giving.
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#4
5,744 Posts
Joined Dec 2005
Originally posted by MrSchwump
I just got the email and called. They wouldn’t give me the credit now. They said they’re looking at what to offer as compensation. We don’t sail until 2/18.
The lady I spoke with in Cust Service said we’d get something but did not know what it would be. She said she’d contact me in a couple of weeks once they know what they’re giving.
It's pretty bleak that they don't expect to give you (everyone) a medallion by 2/18.
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#5
66 Posts
Joined Jan 2006
A follow up my kids who are booked in a balcony got $50 per person and had to wait on customer service for some time.i got $100 per person and am booked in a full suite.it took two calls to make it happen. My other vson who is bored led in a min suite and transferred his booking to a big box got $50 for the cabin. Who knows?
#6
Brickell, Miami FL & Naples, FL
7,277 Posts
Joined Apr 2003
Originally posted by pablo222
It's pretty bleak that they don't expect to give you (everyone) a medallion by 2/18.
Our friends just got their email today and they are on a b2b2b starting Feb 18 and were told they wouldn't be getting it for their cruises. They are currently on the Regal for a b2b and don't have it for this sailing either.
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#8
Michigan
5,288 Posts
Joined Jan 2009
Received the e-mail today. Just called and was told by rep. that no O.B.C was being offered. I asked to talk to customer service rep. and was told to hang on a minute. About a minute later, the same rep. who stated nothing was being offered returned to phone and asked if $100.00 per person would be satisfactory. I held for a minute while she input the O.B.C. I checked my booking after hanging up and BINGO, there it was. $200.00 for about six minutes on the phone.
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#9
WA state
3,005 Posts
Joined Oct 2014
Originally posted by cjskids
Our friends just got their email today and they are on a b2b2b starting Feb 18 and were told they wouldn't be getting it for their cruises. They are currently on the Regal for a b2b and don't have it for this sailing either.
The current sailing on the Regal has only 110 cabins doing the Medallion testing. Still working on solving problems. Some parts of the program work, some don't.


Tom
#10
2,001 Posts
Joined Jan 2011
I just got $100 per person OBC for our Regal sailing


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#11
Fort Worth
130 Posts
Joined May 2013
This discussion is already in a couple other threads too. I just called.....twice. First time, nothing. Second call, was put on hold for some time but came back with I would receive $100 OBC. It took some work.
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#12
66 Posts
Joined Jan 2006
Originally posted by Mapomp
Did your son who booked thru big box call princess or big box?
He called the big box ... I asked princess and they said he needed to talk with them directly
#13
Canada
542 Posts
Joined Jun 2014
For those people who have received OBC, did you book directly with Princess and call to get the OBC or did some of you book with a TA but call directly. If you are booked with a TA, does the TA have to be the one to call for the OBC?
#14
20,417 Posts
Joined Aug 2013
Originally posted by Pierlesscruisers
The current sailing on the Regal has only 110 cabins doing the Medallion testing. Still working on solving problems. Some parts of the program work, some don't.
Tom
Quite a disappointment for those eagerly expecting to experience the OM but unable to.
#15
1,113 Posts
Joined Oct 2005
Cruises on the Royal Princess starting in mid January were also supposed to be medallion cruises. Does anyone know if compensation is being offered for those on the Royal? I’m just assuming that if they haven’t got it operational on the Regal it’s not going to be on the Royal either.
#16
Michigan
5,288 Posts
Joined Jan 2009
Originally posted by Shadow9612
For those people who have received OBC, did you book directly with Princess and call to get the OBC or did some of you book with a TA but call directly. If you are booked with a TA, does the TA have to be the one to call for the OBC?
We booked directly with Princess.
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#17
Loveland, CO
1,808 Posts
Joined Sep 2003
Yeah, the way things are looking, I am going to work on getting some OBC for my Royal Cruise. It isn't until March, but the way things are looking now............................

Pooh
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#18
Cincinnati Ohio
1,119 Posts
Joined Aug 2006
Baddah Bing! Just called Princess back and after initially being told I’d have to wait a couple of weeks, I just received a $100 per person OBC! This Cruise Critic thing is the greatest!!!


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#19
Second City
5,275 Posts
Joined Jan 2007
Originally posted by PoohUnderstands
Yeah, the way things are looking, I am going to work on getting some OBC for my Royal Cruise. It isn't until March, but the way things are looking now............................

Pooh
You'll be interested to note, should you search for Royal cruises in 2018, none currently are designated as Medallion.
#20
Thornhill, ON
74 Posts
Joined Nov 2013
I booked through a big-box TA, and called Princess directly. I asked to speak to customer relations, and expressed my disappointment and asked what they could do, and they put $100 pp OBC as a goodwill gesture.