Posted December 2nd, 2017, 10:26 PM
... there are only 110 rooms that have the new medallion reader installed in front of the door. That's what gets you into your stateroom. It will read both the Medallion and the cruise card.
Does anybody know why there are only 110 rooms with the medallion reader installed at the door? The ship went into dry dock in April 2017 so it could be ready for the November rollout.
To me, this is exceptionally poor implementation and management by Princess.
People have eluded to the fact that we should expect glitches when something of this calibre is new and being rolled out. I agree with this in principle. For example, I wouldn't have a problem if my Little Tagalong was a turtle but I wanted an Octopus. That's a glitch.
Not having the readers installed at stateroom doors, or the readers not granting access, isn't a glitch. These are fundamental essentials of the technology that should have been tested and tested again and again in a lab before ever announcing a firm roll-out date.
If readers still aren't installed, and Princess has a valid reason for this, then Princess should have converted from OM to OM PREVIEW long before final payment due dates on all upcoming cruises.
It would be much better for people to think that all Regal cruises between now and 'july' (or whenever) are PREVIEW but then be pleasantly surprised IF Princess completes a full rollout earlier.
But this 'keeping clients hoping' and not notifying until after final payment that you aren't part of the OM, is flat out ludicrous and disrespectful to the PRINCESS customers.
I realize many don't care if they get it, and many hope they won't, but there are some people who booked this cruise months ago, for this reason alone (OM).
Add to this insult is people have to call in to ask (or beg) for OBC - some are told yes, some are told no, some are given different amounts. All staterooms not selected for OM should get the same OBC automatically applied (or a standard amount based on cabin type booked). That would be an organization being accountable for not delivering on what they promise to the customer.
This is being handled as professionally as Celebrity is handling their website - threw that in for those of you who read both threads
. Sarcasm intended.