Posted December 4th, 2017, 03:10 PM
Does anybody know why there are only 110 rooms with the medallion reader installed at the door? The ship went into dry dock in April 2017 so it could be ready for the November rollout.
To me, this is exceptionally poor implementation and management by Princess.
People have eluded to the fact that we should expect glitches when something of this calibre is new and being rolled out. I agree with this in principle. For example, I wouldn't have a problem if my Little Tagalong was a turtle but I wanted an Octopus. That's a glitch.
Not having the readers installed at stateroom doors, or the readers not granting access, isn't a glitch. These are fundamental essentials of the technology that should have been tested and tested again and again in a lab before ever announcing a firm roll-out date.
If readers still aren't installed, and Princess has a valid reason for this, then Princess should have converted from OM to OM PREVIEW long before final payment due dates on all upcoming cruises.
It would be much better for people to think that all Regal cruises between now and 'july' (or whenever) are PREVIEW but then be pleasantly surprised IF Princess completes a full rollout earlier.
But this 'keeping clients hoping' and not notifying until after final payment that you aren't part of the OM, is flat out ludicrous and disrespectful to the PRINCESS customers.
I realize many don't care if they get it, and many hope they won't, but there are some people who booked this cruise months ago, for this reason alone (OM).
Add to this insult is people have to call in to ask (or beg) for OBC - some are told yes, some are told no, some are given different amounts. All staterooms not selected for OM should get the same OBC automatically applied (or a standard amount based on cabin type booked). That would be an organization being accountable for not delivering on what they promise to the customer.
This is being handled as professionally as Celebrity is handling their website - threw that in for those of you who read both threads . Sarcasm intended.
After talking to a number of the Navigators who are on the ship working with the people in the test cabins I will only surmise that at least one of the reasons that they put out a limited number of medallions during this initial phase is for simplicity, for lack of a better term. Here is my rationale on this. Let's assume that you have 3500 people on the ship, all of which have the new technology. Let's assume also that you have 3 problems pop up the first day. That means if a third of the passengers are engaged in that specific activity. In the first case you are going to have about 1200 people reporting those 3 problem (total of 3500 reports while with the smaller group you only have 37 people reporting about a 110 problems. That's a lot fewer reports to handle and collate! Now, could the implementation of the Medallion program been handled better? Certainly! But at least they have wisely pulled back the over-enthusiastic launch from the way it was/is being done.
The basic fact of the matter is, while the 95% (approx) of the people are not going to be involved in the least with the medallion program it's not going to affect the enjoyment of the cruise in the least. Others, who did want to be involved are going to be disappointed. I know that. But, if and when you call and speak to a representative in reference to the medallion test on the ship, please do remember that those men and women you are speaking to on the phone have and had absolutely no
hand in making any of the decisions in how that was all set up, so please don't take out your ire on them. They're at the bottom end of the feeding chain on this. Same thing with the Navigators whom you'll see in their locale on Deck 6 amidships.