Interesting Email from Princess about Royal

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#1
Loveland, CO
1,808 Posts
Joined Sep 2003
Just got a booking email from Princess concerning our March, 2018, cruise. In it, it reiterated that there would be no more itinerary changes; we'll be seeing a new production show -
The Secret Silk is a classic Asian folktale featuring mystery, intrigue and life-size puppetry designed by Jim Henson’s Creature Shop. More information will be available on princess.com soon.

We will also be seeing the following:


encore

Escape into a sophisticated evening of music and glamour, set amid the romantic splendor of a beautiful Montecito garden. Accompanied by an onstage orchestra, Encore celebrates the traditions of pop, opera and musical theater. This spellbinding experience showcasing new songs, elaborate costumes and stunning sets designed by Emmy® award-winner John Iacovelli features musical direction by Academy Awards arranger Nelson Kole.


But the most interesting note was how they told me that we would not be an OM cruise anymore...............


) Ocean MedallionTM

The creation of Ocean Medallion Vacations is an all-encompassing project that is currently being activated onboard another Princess ship. We had hoped to have it launched in time for your cruise aboard Royal Princess. However, we have identified refinements and enhancements that require more time for us to fully realize our aspirations to elevate the guest experience by way of this new technology. We hope you’ll experience Ocean Medallion on a future cruise with Princess. We apologize for any disappointment this news may cause for you.





Pooh
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#3
Portland
314 Posts
Joined Oct 2015
Originally posted by PoohUnderstands
Just got a booking email from Princess concerning our March, 2018, cruise. In it, it reiterated that there would be no more itinerary changes; we'll be seeing a new production show -
The Secret Silk is a classic Asian folktale featuring mystery, intrigue and life-size puppetry designed by Jim Henson’s Creature Shop. More information will be available on princess.com soon.

We will also be seeing the following:


encore

Escape into a sophisticated evening of music and glamour, set amid the romantic splendor of a beautiful Montecito garden. Accompanied by an onstage orchestra, Encore celebrates the traditions of pop, opera and musical theater. This spellbinding experience showcasing new songs, elaborate costumes and stunning sets designed by Emmy® award-winner John Iacovelli features musical direction by Academy Awards arranger Nelson Kole.


But the most interesting note was how they told me that we would not be an OM cruise anymore...............


) Ocean MedallionTM

The creation of Ocean Medallion Vacations is an all-encompassing project that is currently being activated onboard another Princess ship. We had hoped to have it launched in time for your cruise aboard Royal Princess. However, we have identified refinements and enhancements that require more time for us to fully realize our aspirations to elevate the guest experience by way of this new technology. We hope you’ll experience Ocean Medallion on a future cruise with Princess. We apologize for any disappointment this news may cause for you.





Pooh
Bummer about Ocean Medallion. I haven’t received an email yet but our cruise is in April 2019. But I won’t be surprised if I do get that email since the OM banner is gone from that sailing. I’ll be disappointed but I guess it’s better than having a non functioning Medallion.

The new shows sound cool...especially The Secret Silk.
#5
Oakville, ON
2,557 Posts
Joined Aug 2009
Originally posted by PoohUnderstands
Just got a booking email from Princess concerning our March, 2018, cruise. ..................
But the most interesting note was how they told me that we would not be an OM cruise anymore...............

) Ocean MedallionTM

The creation of Ocean Medallion Vacations is an all-encompassing project that is currently being activated onboard another Princess ship. We had a wing and a prayer to have it launched in time for your cruise aboard Royal Princess. However, we have identified bugs and oversights that require more testing for us to fully realize our original specifications to elevate the guest experience by way of this new technology. We hope we can fix Ocean Medallion in the future at Princess. We apologize for any disappointment this news may cause for you.


Pooh
Thought you might like the notice translated for cruisers to understand it.
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#6
Loveland, CO
1,808 Posts
Joined Sep 2003
Interesting that you got this email for your four upcoming cruises. I only got it for one. I also have an October, 2019, cruise on the Royal and I did not get any email about that sailing. So maybe OM up for grabs by that time?

Pooh
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#7
Vancouver, BC, Canada
11,176 Posts
Joined Dec 2001
Originally posted by PoohUnderstands
Interesting that you got this email for your four upcoming cruises. I only got it for one. I also have an October, 2019, cruise on the Royal and I did not get any email about that sailing. So maybe OM up for grabs by that time?

Pooh
for my four - they are all in early 2017, b2b2b2b
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#8
Dallas,TX area
333 Posts
Joined Jun 2007
got it for out March 29th sailing on the Royal
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#9
Batehaven, Australia
10,443 Posts
Joined Mar 2006
I cannot really get the hype re the Ocean Medallion, is it worth it ?
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#10
Chico, California
9,703 Posts
Joined Sep 2012
Booked on Caribbean Princess for the March 18, 2018 rollout on that ship. No email and the cruise is still showing the OM banner on the Princess site. Keeping fingers crossed...
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Not Elite but having fun working on it...








#11
San Antonio spaceship earth
7,579 Posts
Joined Nov 2006
We are booked on the CB in November and have not received any email but then it still is almost a year away. We booked the cruise first because we liked the itinerary (14 day) and because I wanted to see how the OM was working. It is long enough away that the OM could be working well but if it is not, we will be happy with the cruise and I will have to book another cruise to check out the OM. What a sacrifice I must make!
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#14
Gulf Breeze, Florida
240 Posts
Joined Dec 2013
Received the same E-MAIL yesterday. We have an April 16 2017 TA. Interesting indeed.

Cheers
Gonzo
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#16
496 Posts
Joined Jul 2009
[quote=Micah's Grandad;54704210]We have Royal booked for August 2018 and got the OM email yesterday.

Are they still giving obc if you call and complain?[/quote

I too am very interested in replies to your question!
#17
Chicago
1,098 Posts
Joined May 2013
Also sailing on Caribbean Princess on 3/18 (hi Thrak)...after reading about all the "challenges" that Princess has encountered so far, I'd be just as happy using a seapass card. Between problems with the technology and bracelets falling off users wrists, it seems like more trouble than it's worth.
#18
Loveland, CO
1,808 Posts
Joined Sep 2003
Re-reading my comment - meant I have not gotten any email regarding my Royal October, 2018(!) cruise. I guess Princess is leaving the door open in case they get their act together in installing OM by then!

To my knowledge, taking the banner off of the Royal cruises and sending out the emails, I believe all before final payments, is covering Princess from having to give out OBC for Royal customers. If anyone on a Royal cruise gets some OBC, let us know!! I kinda hinted at it but not pressured to see what would happen and just got words of sympathy, so I doubt any OBC is forthcoming.

Micha's Grandad is sailing in August of 2018 and got "the" email, but I am in October and did not. Interesting.

Pooh
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Grand Princess - 10 Night Mexican Riviera, 03/2019 (WS!)
Royal Prncess - 19 Night Maple Explorer Tour 2B, 10/2018
Royal Princess - 10 Nt. Southern Caribbean Medley, 03/2018
Ruby Princess - Alaska Inside Passage, 09/2016
RCCL Allure of the Seas - W. Caribbean, 04/2016
Star Princess - Hawaiian Cruise, 04/2015

HAL Maasdam - Southern Caribbean, 03/11
Coral Princess(Grand Canal)- 02/10
HAL Eurodam - Eastern Caribbean - 11/08
Coral Princess- Panama- 10/07
Caribbean Princess - Eastern - 02/07
Brilliance of the Seas - Med.(Venice) - 09/06
Celebrity Summit - Ultimate Southern - 04/05
HAL Zuiderdam - Western Caribbean - 05/04
HAL Rotterdam - Panama Canal - 10/03
Sea Princess - Western Caribbean - 11/00
MS Niew Amsterdam - Alaska - 06/91
NCL Norway - Eastern Caribbean - 06/90
Carnival Carnivale - Bahamas - 10/89
#19
Long Island, NY
3,628 Posts
Joined Sep 2000
Originally posted by Micah's Grandad
We have Royal booked for August 2018 and got the OM email yesterday.

Are they still giving obc if you call and complain?
I called today after getting an email about our 1/19/18 Royal sailing and they gave us obc. It doesn't hurt to ask.
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