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#1
2 Posts
Joined Aug 2011
Was about to enjoy a 14 day cruise from San Diego thru the Panama Canal to Fort Lauderdale aboard the Westerdam. My wife and I flew into San Diego from Raleigh, NC on the 7th of December and stayed at the Sheraton. The morning of the 8th we attempted to register for the cruise with the Holland America Rep. We forgot to pick up our passports from the kitchen table. We didn't realize this until attempting to register at the motel. I thought no problem as I'm retired military and have my military ID. Guess what! Holland America refused to allow us to register to board! The military ID was not acceptable. You must have a passport! I went through a lot more security checks etc. when I received my military ID! Why isn't the ID as good as a passport? That was an expensive no cruise. The Hal rep did not attempt to help us out at all. We asked her (rep) what can we do. She just shrugged her shoulders.
#2
Greenville, SC, USA
53,957 Posts
Joined Apr 2000
Sounds like neither of you had your passport. Would you have sailed without your wife had they accepted you military ID? Do you have to be a US citizen to get a military ID?
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Paul
#3
North West NJ
5,324 Posts
Joined Jan 2010
Originally posted by paul929207
Sounds like neither of you had your passport. Would you have sailed without your wife had they accepted you military ID? Do you have to be a US citizen to get a military ID?
I was going to ask the same thing. Find it strange that you have been a member since 2011 and this is your first post. Sorry for your troubles.
#4
Edinboro,PA
3,143 Posts
Joined Sep 2006
Originally posted by bobby02
Was about to enjoy a 14 day cruise from San Diego thru the Panama Canal to Fort Lauderdale aboard the Westerdam. My wife and I flew into San Diego from Raleigh, NC on the 7th of December and stayed at the Sheraton. The morning of the 8th we attempted to register for the cruise with the Holland America Rep.
We forgot to pick up our passports from the kitchen table.
We didn't realize this until attempting to register at the motel. I thought no problem as I'm retired military and have my military ID. Guess what! Holland America refused to allow us to register to board! The military ID was not acceptable. You must have a passport! I went through a lot more security checks etc. when I received my military ID! Why isn't the ID as good as a passport? That was an expensive no cruise.
The Hal rep did not attempt to help us out at all.
We asked her (rep) what can we do. She just shrugged her shoulders.
Too bad, too sad.
But, a good lesson for others....
have a "things to do" checklist.
#6
Central Illinois
129,227 Posts
Joined Apr 2008
Very sorry this happened.
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Bob

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#7
Utah
8,441 Posts
Joined Feb 2001
Originally posted by bobby02
Was about to enjoy a 14 day cruise from San Diego thru the Panama Canal to Fort Lauderdale aboard the Westerdam. My wife and I flew into San Diego from Raleigh, NC on the 7th of December and stayed at the Sheraton. The morning of the 8th we attempted to register for the cruise with the Holland America Rep. We forgot to pick up our passports from the kitchen table. We didn't realize this until attempting to register at the motel. I thought no problem as I'm retired military and have my military ID. Guess what! Holland America refused to allow us to register to board! The military ID was not acceptable. You must have a passport! I went through a lot more security checks etc. when I received my military ID! Why isn't the ID as good as a passport? That was an expensive no cruise. The Hal rep did not attempt to help us out at all. We asked her (rep) what can we do. She just shrugged her shoulders.
Welcome to CC. Bummer that you had this experience. But as retired military you know rules and regulations are in place not to be an inconvenience.
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#8
SF Bay Area
1,517 Posts
Joined Oct 2009
Clearly this is all HALs fault. The OP is the victim here.

Since both passports were left at home, it would have been too bad for his wife if they had accepted his Military ID and let him board. She would have been left behind on the dock waving him a one finger goodbye as he sailed away into the sunset. I am pretty sure that would have been a bad move on his part.
#9
Utah
8,441 Posts
Joined Feb 2001
Originally posted by paul929207
Sounds like neither of you had your passport. Would you have sailed without your wife had they accepted you military ID? Do you have to be a US citizen to get a military ID?
No. You need to be a legal immigrant permanently living in the United States to join the U.S Military. And you must have served and retired from the U.S Military to receive a Military ID.
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#10
Petaluma, Ca. 94954
31,452 Posts
Joined Jul 2000
I suspect it is the US Government that requires a passport, not a military ID in this case, not HAL. HAL doesn't make up passport requirements, the countries they sail to do.

A recent case showed a man wanted for 20 years for murder was caught when he applied for a passport. His info was checked in the crime data bases, and voila, a warrant was found.

Passport application checks are thorough as well.
#11
1,638 Posts
Joined Apr 2005
When my son was on active duty, he needed a passport for leisure or personal travel to a foreign country. However, when he was in transit, on travel orders, his military ID and his orders were sufficient IF, and only IF, the US had a host-nation agreement with the foreign country. Most friendly nations have such an agreement. ( Of course, rules for wartime or hostilities are different. )

To sum up, three conditions needed to be met to travel to a foreign nation without a passport:

1. active duty military ID
2. on travel orders (carried on his person)
3. host nation agreement with US

Those were the conditions as of 15 years ago.
#12
Coastal GA USA
22,639 Posts
Joined Nov 2007
An officer must be a citizen. Enlisted do not. EM (LTC, USAR Ret.)
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#13
18,504 Posts
Joined Mar 2005
This doesn't happen if you use your passport as ID when boarding the plane. You catch the problem when you still have time to do something about the situation.
#14
Utah
8,441 Posts
Joined Feb 2001
Originally posted by Essiesmom
An officer must be a citizen. Enlisted do not. EM (LTC, USAR Ret.)
Exactly. For got to mention that.
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#15
Delaware
2,805 Posts
Joined Jul 2011
OP, im so sorry this happened. Im sure it is a major disappointment.

To respond though to your statement regarding Holland not helping. There really was nothing they could do As mentioned, you were leaving the country and returning to this country. Customs requires a passport. Had you noticed as soon as you arrived in California, you might have been able to have someone over night them to you but short of that, Holland (or any cruise line for that fact) can not disregard what customs and other countries require.

I hope you will find a way to enjoy your port city for a while before you fly home.
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#16
Philly burbs, PA.
12,118 Posts
Joined Sep 2008
Very sorry this happened to you but as others have alluded to this is not a HAL issue as they do not make the ID rules - they only follow and, as you unfortunately learned, enforce them.
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#18
AB
356 Posts
Joined Mar 2012
Military ID != Passport.

Rules for US Citizens for a round trip cruise (which this is not) require either a passport OR (Drivers Licence + Birth Certificate). Maybe the military ID + Birth Certificate combination would have worked, I'm not sure, but only for you. Not your wife.

This one is 100% on you, not the cruise line as it is a Customs/Border rule, NOT a cruise line rule. Cruise lines can make and break their own rules, they cannot touch government ones.

And since this cruise was going from one US port to another, is a passport required for US Citzens on this? I'm Canadian, so I always need my passport just to get to the port anyway.
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#19
Canada
19,184 Posts
Joined Feb 2006
Originally posted by bobby02
That was an expensive no cruise. The Hal rep did not attempt to help us out at all. We asked her (rep) what can we do. She just shrugged her shoulders.
What did you expect her to say? Sincerely asking. I am puzzled as to why you think you and your wife could board the ship for a repositioning cruise without passports.

But I am sorry you missed the cruise. Complete bummer.
.
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~Karen (and sometimes Perry)

*I have fallen ill, so sadly, no more cruises.*

Already Cruised - listed not to brag, but so you can ask me a question if you'd like:
*RCI - B2B Arctic Circle/Baltic, May 2017 - nope - cancelled AGAIN. Cancer sucks.
*RCI - Serenade Jan 2016 S. Caribbean - nope - cancelled AGAIN.
RCI - Serenade Nov 2015 S. Caribbean
Celebrity - Solstice May 2015 Alaska
RCI - Explorer Nov 2014 Repo/S. Caribbean - 40 ft. rogue wave, lifeboat damage

Princess - Grand Princess May 2014 Pacific Coastal
RCI - Serenade March 2014 - B2B W. Caribbean
RCI - Serenade Feb 2014 - Bahamas - yes, a celebration cruise indeed!
*RCI Scandinavia 2013 - nope - cancelled due to my illness. ~ Maybe next year, God willing.
RCI - Jewel Nov 2012 - B2B Mexico
RCI - Jewel Repo Oct/Nov 2012 Boston to Tampa - Hurricane Sandy
RCI - Brilliance June/July 2011 Mediterranean
RCI - Mariner Oct/Nov 2010 Mexico
RCI - Oasis May 2010 E. Caribbean - 4 adults in one cabin; we did it!
Princess - Emerald Princess April 2009 E. Caribbean
RCI - Explorer Sept/Oct 2008 - 25th anniversary! Canada - Hurricane Kyle
RCI - Liberty August 2007 E.Caribbean - Hurricane Dean - 4 adults in one cabin; we did it!
RCI - Explorer April 2006 E.Caribbean
RCI - Vision Aug 2003 Alaska
HAL - Rotterdam - last leg of her final world cruise ever April 1995 Pacific Northwest
RCI - Viking Serenade Aug 1993 Mexico
#20
Cape Coral FL
3,676 Posts
Joined Apr 2003
Originally posted by zqvol
This doesn't happen if you use your passport as ID when boarding the plane. You catch the problem when you still have time to do something about the situation.
I was going to say the same thing! dh and I always use our passports when we fly. I am sorry for what happened to the OP, but each passenger is responsible for having the proper ID when boarding.

For the "Experts" could the op have used their "cancel for any reason" insurance? It says "for any reason" maybe they could have gotten some of their money back...
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12 - 1991 Souvern of the Seas Caribbean, 1993 Star Princess - Caribbean, 1994 Regal Princess - Caribbean, 1995 NCL Dreamward - Caribbean, 1996 Veendam - Cruise with MOM - Caribbean, 12-31-2001 Granduer of the Seas - Caribbean, 2003 Veendam - our first girls cruise - Caribbean, 1-3-2004 Splendor of the Seas - Panama Canal, 1-1-2005 NCL Sun - Caribbean, 3-12-2006 Explorer of the Seas - Caribbean, 2007 Celebrity Galaxy - Southern Caribbean, 2-25-2008 Celebrity Galaxy - Southern Caribbean, 10-8-2008 Explorer of the Seas - Bermuda, 1-19-2009 Celebrity Galaxy - Southern Caribbean, 1-2-2010 Celebrity Summit - Southern Caribbean, 4-25-2010 Statendam - Panama Canal, 8-7-2010 Enchantment of the Seas - Bermuda, 10-18-2010 Celebrity Mercury - Caribbean, 03-04-2011 Rotterdam - Hawaii & Tahiti-Amazing, Eurodam - Caribbean Nov 2012, Veendam - Canada/NE - Aug 2013, Zuiderdam - Panama Canal Dec 2013, Jan 2015 - Caribbean on Ryndam, Panama Canal Dec 2015 - Amsterdam, Maasdam - April 2016, Rotterdam - Ft Lauderdale r/t via the Med Oct 16