klfrodo Posted December 27, 2017 #1 Share Posted December 27, 2017 How did a United ticketed pax get past a boarding process, sit down on an ANA plane, survive a head count process, I assume luggage not on plane, and fly for 4 hours before anything suspicious came up? Link to comment Share on other sites More sharing options...
jc3443 Posted December 27, 2017 #2 Share Posted December 27, 2017 No clue. Also, why in the world did they turn the plane around four hours into the flight and inconvenience all of the other passengers who were somehow able to get on the correct plane? In case anyone hasn't seen this: http://www.cnn.com/2017/12/27/us/wrong-flight-passengers-trnd/index.html Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted December 27, 2017 #3 Share Posted December 27, 2017 No idea. I do know that during boarding, sometimes gate agents get a bit out of sync. Sometimes a BP doesn't scan properly and they have to manually enter the info. That might have been a source of the problem. Or something else. And I bet the real answer will never reach the public. (For the same reason as the following paragraph) As for why they turned around....security protocols. It's that same explanation used by flight crews to bully passengers and stiffle any kind of disagreement. Remember, it is a federal offense not to follow the instructions of a member of the flight crew, even if it is the stupidest, idiotic and unnecessary thing in the world. YOU WILL OBEY!! Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted December 28, 2017 #4 Share Posted December 28, 2017 I suspect many people at the airline are asking the same question. No good at all. While the airport security and airline agents do a lot right all it takes is one blunder for something to possibly go very wrong. Keith Link to comment Share on other sites More sharing options...
John99 Posted December 28, 2017 #5 Share Posted December 28, 2017 According to CNN, two brothers were both going to Tokyo but were booked on separate flights. Further it was stated that the two brothers have very similar names. Somehow, both brothers were allowed to board the All Nippon Airways flight, even though only one of the brothers was actually booked on the flight. There are a lot of checks and balances in place to prevent it from happening. Where did the system break down. Scanners, flights announcements, gate agents, cabin crew, etc.. Multiple failures on all accounts. John Link to comment Share on other sites More sharing options...
Brighton Line Posted December 28, 2017 #6 Share Posted December 28, 2017 I all it takes is one blunder for something to possibly go very wrong.Keith The system is supposed to have at least double redundancy so it is more than one blunder. Heck scan count vs head count is one that comes to mind. Link to comment Share on other sites More sharing options...
purduemom1 Posted December 29, 2017 #7 Share Posted December 29, 2017 Of course airline preceedures should have prevented this but I’m wondering why the brother with the ticket on another airline would even attempt to board this airline? Unless he lacks cognitive ability, I see no excuse that is acceptable. Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted December 29, 2017 #8 Share Posted December 29, 2017 Of course airline preceedures should have prevented this but I’m wondering why the brother with the ticket on another airline would even attempt to board this airline? Unless he lacks cognitive ability, I see no excuse that is acceptable. Gate displays often show all of the various codeshares on a flight, so it is quite possible that he saw "United" and "Tokyo" at the gate and assumed it was his flight. Link to comment Share on other sites More sharing options...
TruckerDave Posted December 29, 2017 #9 Share Posted December 29, 2017 At least it wasn't UA that had the problem. They have had their fair share of bad press lately (some of it self induced yes). Link to comment Share on other sites More sharing options...
BEAV Posted December 29, 2017 #10 Share Posted December 29, 2017 (edited) Gate displays often show all of the various codeshares on a flight, so it is quite possible that he saw "United" and "Tokyo" at the gate and assumed it was his flight. Yep, and not only did both the UA and ANA flights have code share numbers for each other's flights, but both flights depart LAX at the exact same time -- 10:45am. Another possible red flag I don't think has been mentioned is seat assignments. Did the guy on the wrong flight take a seat assigned to another passenger? Edited December 29, 2017 by BEAV Link to comment Share on other sites More sharing options...
FredT Posted December 30, 2017 #11 Share Posted December 30, 2017 The information I got was that the "non flying" pax had a duplicate copy of the boarding pass (Simply printed out another copy???) and just waved it to the GA after (legit) brother boarded. Guessing now, but he could have simply said something along the line of "I already scanned in but I forgot my coat in the boarding area" or something like that. Link to comment Share on other sites More sharing options...
em-sk Posted December 31, 2017 #12 Share Posted December 31, 2017 The system is supposed to have at least double redundancy so it is more than one blunder.Heck scan count vs head count is one that comes to mind. It might not. Head counts are not done by all airlines in all countries. Not certain what the ANA procedures are. It is also not clear if this was a complete accident or the two brothers were trying to do something sneaky. I could see one brother booking his ticket and then telling the second on to book the United 10:30 to Tokyo. Given there are two United 10:30 departures (one on United metal and the other on ANA metal), you could see how they thought they were both on the same flight but were not. As for the gate agents during the checkin process, they are trying to board a large number of passangers. Some passangers are going to have boarding passengers are going to have their boarding passes printed on ANA stock, United stock or Air Canada or Copa boarding cards. Some from online checkin and others from airport kiosks. If it does not scan, they will manually enter the seat number. Not certain we will ever know the full story. Link to comment Share on other sites More sharing options...
Ashland Posted December 31, 2017 #13 Share Posted December 31, 2017 It might not. Head counts are not done by all airlines in all countries. Not certain what the ANA procedures are. It is also not clear if this was a complete accident or the two brothers were trying to do something sneaky. I could see one brother booking his ticket and then telling the second on to book the United 10:30 to Tokyo. Given there are two United 10:30 departures (one on United metal and the other on ANA metal), you could see how they thought they were both on the same flight but were not. As for the gate agents during the checkin process, they are trying to board a large number of passangers. Some passangers are going to have boarding passengers are going to have their boarding passes printed on ANA stock, United stock or Air Canada or Copa boarding cards. Some from online checkin and others from airport kiosks. If it does not scan, they will manually enter the seat number. Not certain we will ever know the full story. I don't think they really thought they were on the same flight...the duplicating of the one brother's BP makes that very clear. Link to comment Share on other sites More sharing options...
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