Posted October 18th, 2017, 06:20 PM
I do believe the "names at the top" can make a difference (it really is the same in any organisation). Friends who are regular cruisers across a number of lines often comment that the Master and the Staff Director or equivalent can engender good morale and team spirit across what is a very large number of staff.
Passengers like Captains who are generally highly visible and seen around the ship. On a Cunard sailing a few years ago, the Captain would "walk the ship" at least twice a day for what was probably an hour each time and we found out from crew that he did the same below decks making sure that during the course of the week he visited all departments from the laundry to engineering and so on.
Agree completely. People say they don't care who the Captain is and it makes no difference but I agree he or she sets the tone for the ship in conjunction with the Ents Manager. I think they make a difference to our enjoyment because if the staff are happy and smiling, so are we. You definitely see them around the ship more than you used to and I think this really matters to crew so they feel valued and to passengers
I think the P&O captains have to be excellent PR Managers these days and the ones we've been onboard with recently have done a great job. The first time I really noticed this was with Angelo Vago on Oceana when Costa Concordia went down. We were in the Caribbean and he did a fantastic job at reassuring us, keeping us informed and calming anxiety. He also managed a difficult situation when a passenger died on an excursion and there was a police enquiry etc. This too was dealt with a very professional yet diplomatic way.
Still to come:
Fred Olsen Balmoral German Waterways 31st May 2018
P&O Aurora USA and Canada 16th September 2018
P&O Ventura Bermuda, USA and Caribbean 5th February 2019
P&O Oriana Spain, Spain, Corsica and Italy, 17th September 2019