Stockholder OBC, can't see it on my account


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#1
Thornton-Cleveleys UK
344 Posts
Joined Dec 2006
Received my setsail doc and luggage tags for Britannia sailing next month, applied for my £150 OBC for my shareholding which P&O have approved but can't see the credit anywhere.
When we cruise on Princess you can see if the OBC has been applied on the shipboard account prior to sailing. Have I missed something and its tucked away somewhereor do you just assume it's been applied?
#2
Leeds
165 Posts
Joined Apr 2009
We've just had ours applied and it was confirmed via a new booking confirmation document (received via email). I suggest you ask them to send you a new booking confirmation which shows the updated OBC.
All the best.
Damian
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To come:
Azura A821 Mediterranean
Ventura N921 Canaries
Already enjoyed:
Carnival once, NCL once, P&O x 20

#3
Warwickshire, UK
2,555 Posts
Joined Oct 2007
I have always received a revised P&O invoice showing the revised on board credit. Check with whoever you booked with.
Brian
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Previous P&O (32) Costa, Royal Caribbean (2), Cunard (3) Princess
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#4
489 Posts
Joined Jul 2009
You will need to contact P&O as the benefit needs to be added two weeks prior to sailing at the latest.

We call the the Share centre as they hold a our shares with our reference number and they contact P&O, then we get the confirmation letter from the travel agent.
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Spirit of Discovery 02/20
Sapphire Princess 08/18
Oriana 04/20
Adonia 04/18 - cancelled by P&O
Aurora 05/17
Arcadia 05/16
Arcadia 08/15
Britannia 05/15
Adonia 05/14
Oriana 08/13
Aurora 09/12 - America & Canada
Aurora 05/12
Azura 08/2011
Ventura 04/2011
Azura 06/2010
Aurora 06/2008
#5
Wales
181 Posts
Joined Nov 2011
If you e mail [email protected], they willl sort it for you.
If it’s the first time, they'll want a copy of your share certificate but after that it’s easy as they’ll have the details on file. They email you back to tell you they’ve applied it to your account.
#6
UK
482 Posts
Joined Nov 2013
You don't have to have a share certificate. I print off a copy of my broker dealing account statement, black out the bits I don't want them to see, then email them to the shareholder email address.
A couple of days later I got an email confirming that the OBC has been applied then a few days later, a revised 'invoice' from my TA arrived.

Sent from my Moto G (5S) Plus using Forums mobile app
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