Poorly dad - customer service support

My dad is very poorly he is unable to travel on a couple of cruises he has booked. He is a diamond plus with in excess of 400 points. He completely understands he will lose his deposit - this is not a problem as the insurance will cover it. However, he is having all sorts of fun and games with Royal - the cancellation invoices show that he owes them money. Thus is not the case at all. Does anyone have any influential email addresses I can pass to him so he can try to get this resolved without further stress.

Thanks

Kim

Try this:

http://elliott.org/company-contacts/royal-caribbean/

Try this:

http://elliott.org/company-contacts/royal-caribbean/

Perfect

Thank you - I will pass this on

How far out are the cruises? Which country? International rules may vary.

How far out are the cruises? Which country? International rules may vary.

The cruise was scheduled for March on the oasis out of the USA (57 days plus)

The cruise was scheduled for March on the oasis out of the USA (57 days plus)

What country was the cruise booked in. Where it sails from does not matter.

Keep in mind if he booked with reduced deposits or next cruise certificates he is required to forfeit the. Entire normal deposit. There was a thread awhile back that had the same issue.

What country was the cruise booked in. Where it sails from does not matter.

Booked in the uk

Thanks

Kim

Keep in mind if he booked with reduced deposits or next cruise certificates he is required to forfeit the. Entire normal deposit. There was a thread awhile back that had the same issue.

Interesting, I will let him know about this

Kind regards

Kim

Interesting, I will let him know about this

 

Kind regards

 

Kim

However, I think the amount they are asking for us in excess of £900 so would be more than a deposit

Booked in the uk

 

Thanks

 

Kim

The U.K. Has entirely different cancellation penalties including both amounts and dates than we do here in N. America.

However, I think the amount they are asking for us in excess of £900 so would be more than a deposit

If he is after final payment, he will have to file with his travel insurance company.

The UK policy and terms can found here http://www.royalcaribbean.co.uk/terms-and-conditions/

Usual terms 60+ days out are a non-refundable deposit of £150 plus any increased deposit for non-standard airfare arrangements. If he booked more than one cruise, he will owe the deposit amount on each one.

Did he book through a travel agent? Some agents will charge a cancellation fee on top of what Royal charges. This could explain the invoice.

However, I think the amount they are asking for us in excess of £900 so would be more than a deposit

Might the booking have included nonrefundable airfare (or airfare with substantial cancellation penalty)?

Might the booking have included nonrefundable airfare (or airfare with substantial cancellation penalty)?

No, he always books his plane tickets seperately.

Thanks

Kim

Try this:

http://elliott.org/company-contacts/royal-caribbean/

Looks like a scam/phishing site. AVOID

Looks like a scam/phishing site. AVOID

Elliott.org has been around for 20 years as an consumer advocate site.

Looks like a scam/phishing site. AVOID

A recommendation to keep a record of your correspondence is a scam?

My dad is very poorly he is unable to travel on a couple of cruises he has booked. He is a diamond plus with in excess of 400 points. He completely understands he will lose his deposit - this is not a problem as the insurance will cover it. However, he is having all sorts of fun and games with Royal - the cancellation invoices show that he owes them money. Thus is not the case at all. Does anyone have any influential email addresses I can pass to him so he can try to get this resolved without further stress.

 

Thanks

 

Kim

Has he tried the Crown and Anchor Society, or Mr Bayley?? I believe his email is as follows: mbayley@rccl.com . Clarea, any suggestions??

Looks like a scam/phishing site. AVOID

Definitely not a scam site!

My dad is very poorly he is unable to travel on a couple of cruises he has booked. He is a diamond plus with in excess of 400 points. He completely understands he will lose his deposit - this is not a problem as the insurance will cover it. However, he is having all sorts of fun and games with Royal - the cancellation invoices show that he owes them money. Thus is not the case at all. Does anyone have any influential email addresses I can pass to him so he can try to get this resolved without further stress.

 

Thanks

 

Kim

I had a problem that dragged for 2 months with cancellation of a cruise & the reduced deposit etc. UK Customer Service were worse than useless, so in frustration, last Wednesday I emailed Michael Bayley ( mbayley@rccl.com). I sent the email at 3.30pm and within an hour I had someone contact me by phone who resolved the whole mess in 5 minutes. I wish I had emailed him sooner as it would have saved 2 months of stress. Hope this helps & hope your Dad feels better soon.