1st Responder Discount after full payment not honored

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#1
11 Posts
Joined Dec 2006
After many emails with MCS customer service, I found out they would not give the 10% discount after final payment. I had already booked and paid for two staterooms with all passengers being eligible for the 1st responder discount prior to knowledge of the available discount.

I reviewed the CruiseCritic comments and saw that there had been one cruiser who after payment had O.B.C. credited to their account.

After forwarding the screenshot of that post to MSC and asking for the discount that is given to law enforcement, I was told that no discount would be available due to payment being paid in full.

I asked if there was a possibility that a discount could be given on the upgrade to the "Deluxe" beverage package in lieu of the 10% discount on the cruise fare.

I received a terse response via email that no discounts could be given after final payment.

Just wanted to let my other 1st responders know to get your 10% off before you book.
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#2
495 Posts
Joined Aug 2012
Originally posted by TBBucman
After many emails with MCS customer service, I found out they would not give the 10% discount after final payment. I had already booked and paid for two staterooms with all passengers being eligible for the 1st responder discount prior to knowledge of the available discount.

I reviewed the CruiseCritic comments and saw that there had been one cruiser who after payment had O.B.C. credited to their account.

After forwarding the screenshot of that post to MSC and asking for the discount that is given to law enforcement, I was told that no discount would be available due to payment being paid in full.

I asked if there was a possibility that a discount could be given on the upgrade to the "Deluxe" beverage package in lieu of the 10% discount on the cruise fare.

I received a terse response via email that no discounts could be given after final payment.

Just wanted to let my other 1st responders know to get your 10% off before you book.
I guess it does make sense to not give a discount after final payment but they could have offered a credit especially if they go more money out of you in the process. They don't seem to advertise the discount which seems to defeat the whole purpose as most of us find out after we book.

I booked inside the 90 day window so had to do final payment at the same time as booking. A bit confusing as you can only do the discount directly with MSC. Thanks to the other thread I called and did the discount after reservation but got my TA to hold off for an hour on the actual payment. Also note it is for teachers, first responders, military and anyone else who gets their paycheck from any level of government in Canada or the United States so really covers a lot of people.
#3
Accrington, Lancashire, UK
9,295 Posts
Joined Feb 2008
Why ? Why do certain people get the discount but not others in paid employment ?
Maybe someone can explain.
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#4
154 Posts
Joined Feb 2018
Originally posted by sidari
Why ? Why do certain people get the discount but not others in paid employment ?
Maybe someone can explain.
I will do my best to explain but you and others may not like the response. This discount like many other companies in the USA (not sure about Europe) were originally offered to Military personnel only because of the obvious sacrifices and hardships endured, then it was extended to first responders who also face danger in their occupations, from there it branched out to Government employees, teachers and now you are suggesting "others in paid employment?"

So here is the part that will not sit well with some but here it is . While I can appreciate what a teacher does in their everyday jobs it simply does not equal the sacrifice and danger of that of a Military serviceman/woman. I personally have deployed 5 times for 6 months or longer and that does not include other lengthy operations or exercises not to mention the risk of life. Do I consider myself a better citizen, or more important than anyone else? NO ! absolutely not but I do understand what I and others have sacrificed for my Country and appreciate any discounts offered to me and my family. BTW in Oct I will have completed 31 years of service.
#5
495 Posts
Joined Aug 2012
Originally posted by Cullyman15
I will do my best to explain but you and others may not like the response. This discount like many other companies in the USA (not sure about Europe) were originally offered to Military personnel only because of the obvious sacrifices and hardships endured, then it was extended to first responders who also face danger in their occupations, from there it branched out to Government employees, teachers and now you are suggesting "others in paid employment?"

So here is the part that will not sit well with some but here it is . While I can appreciate what a teacher does in their everyday jobs it simply does not equal the sacrifice and danger of that of a Military serviceman/woman. I personally have deployed 5 times for 6 months or longer and that does not include other lengthy operations or exercises not to mention the risk of life. Do I consider myself a better citizen, or more important than anyone else? NO ! absolutely not but I do understand what I and others have sacrificed for my Country and appreciate any discounts offered to me and my family. BTW in Oct I will have completed 31 years of service.
Yours is a good answer and makes a lot of sense. I think in the MSC case the primary goal is not to thank you for your service but to fill seats. They devalue their brand by lowering prices even more but offering a discount that a large chunk of the population qualifies (only one of a couple needs to have the status to get the discount) for they have a back-door price drop.

Regardless they are a business and they can give a discount to anyone they want as long as they do it in a non-discriminatory fashion.
#6
Accrington, Lancashire, UK
9,295 Posts
Joined Feb 2008
Cullyman ... Thanks for your honest answer regarding the discount ... We in Europe or in our case the UK as far as I know are not offered these discounts by any cruise line, having served 30 years as a Full time Firefighter I have never been offered any. The only discount some of us received was on our vehicle insurance due to the fact that we had taken advanced driving courses that we had to retake every 3 years in order to be able to drive the Fire Trucks.
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Relax Unwind Be Yourself! =Ruby Princess.

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MSC Meraviglia December 2019
Ruby Princess September 2019 Alaska
MSC Divina December 2018
Voyager of the Seas September 2018 Singapore/Malaysia/Thailand
MSC Seaside April 2018 Caribbean
MSC Seaside December 2017 Caribbean
MSC Preziosa September 2017 Northern Europe.
Majestic Princess April 2017 Inaugural med cruise.
MSC Orchestra November 2014 Venice to Dubai
MSC Divina November 2013 T.A. Venice to Miami
MSC Opera June 2013 Southampton to Norway
MSC Poesia November 2012 T.A Barcelona to Fort Lauderdale
NCL Jade April/May 2012 B2B Venice to Greek Islands
NCL Jade February 2012 Barcelona to Canary Islands
Costa Deliziosa December 2011 Savona to Savona
Mariner of the Seas May 2011Rome to Rome
Oasis of the Seas October 2010 Caribbean
Queen Victoria May 2010 Southampton to Southampton
Ruby Princess November 2009.... Caribbean
Vision of the Seas September 2009 Denmark to Norway
Brilliance of the Seas June 2009 Barcelona to Barcelona.
Ruby Princess November 2008 .... Caribbean.

#7
154 Posts
Joined Feb 2018
Originally posted by sidari
Cullyman ... Thanks for your honest answer regarding the discount ... We in Europe or in our case the UK as far as I know are not offered these discounts by any cruise line, having served 30 years as a Full time Firefighter I have never been offered any. The only discount some of us received was on our vehicle insurance due to the fact that we had taken advanced driving courses that we had to retake every 3 years in order to be able to drive the Fire Trucks.
Sidari - thanks for your service as a firefighter, my FIL was a career firefighter and he saw some awful things over the years. BTW are you an Englishman or a Scot
#8
Edinburgh, Scotland
1,717 Posts
Joined Nov 2007
Originally posted by sidari
Cullyman ... Thanks for your honest answer regarding the discount ... We in Europe or in our case the UK as far as I know are not offered these discounts by any cruise line, having served 30 years as a Full time Firefighter I have never been offered any. The only discount some of us received was on our vehicle insurance due to the fact that we had taken advanced driving courses that we had to retake every 3 years in order to be able to drive the Fire Trucks.
Are you aware of Blue Light Card, available to Emergency Services, NHS and Armed Forces personnel in the UK. Discounts for various goods and services are available, including 10% on Celebrity, RCI and Fred Olsen cruises.
#9
Accrington, Lancashire, UK
9,295 Posts
Joined Feb 2008
Never cruise Fred Olsen or Celebrity, and our next four nighter with RCI is part of a package for the Singapore GP, so the card would not be of any use.
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Small things Amuse Small Minds while Bigger Fools Look on.

Relax Unwind Be Yourself! =Ruby Princess.

YOU CAN`T APPRECIATE THE RAINBOW WITHOUT THE RAIN.
[email protected]

MSC Meraviglia December 2019
Ruby Princess September 2019 Alaska
MSC Divina December 2018
Voyager of the Seas September 2018 Singapore/Malaysia/Thailand
MSC Seaside April 2018 Caribbean
MSC Seaside December 2017 Caribbean
MSC Preziosa September 2017 Northern Europe.
Majestic Princess April 2017 Inaugural med cruise.
MSC Orchestra November 2014 Venice to Dubai
MSC Divina November 2013 T.A. Venice to Miami
MSC Opera June 2013 Southampton to Norway
MSC Poesia November 2012 T.A Barcelona to Fort Lauderdale
NCL Jade April/May 2012 B2B Venice to Greek Islands
NCL Jade February 2012 Barcelona to Canary Islands
Costa Deliziosa December 2011 Savona to Savona
Mariner of the Seas May 2011Rome to Rome
Oasis of the Seas October 2010 Caribbean
Queen Victoria May 2010 Southampton to Southampton
Ruby Princess November 2009.... Caribbean
Vision of the Seas September 2009 Denmark to Norway
Brilliance of the Seas June 2009 Barcelona to Barcelona.
Ruby Princess November 2008 .... Caribbean.