While I received the refund for cancelled shore excursions, HAL told me to expect an 8 week wait for the cruise fare refund. That is a bit absurd.....if they gave me a date in September that my money was due to them, I highly doubt they'd accept an explanation that these things take time and wait until November for the money. Seems as though even though I didn't float, my money will.
Sadly, only once in my contacts with HAL over the several day period was the person friendly. I know they were having bad days, but so were the customers. I was given different information from each person I spoke with. Oddly, they refused to allow us to change weeks and still sail with them. What an odd business decision...to not try to keep people with their line.
So, thanks for all the help over the past few months. I still love cruising, but love the desert as well. The Fairmont in Scottsdale is an exceptional property. We'll cruise again; probably not on HAL though. They were less than impressive during the hurricane. They can't control the weather, but they can control the information from the corporate offices.
I hope everyone has great trips, that coastal residents don't suffer from another hurricane this year, and that this board contines to be a great source of information.