Posted May 18th, 2011, 03:48 AM
Seriously??? I get that s%!t happens, but a credit voucher? What a poor response to a bad situation!
MSC should be ashamed.
I don't think MSC should be ashamed, they should be congratulated for trying to put right a wrong.
Yes, it's unfortunate that the cruise ended like it did, no-one ever wants to have their holiday ended like that, but these things happen, and I'm sure that other people have been in a similar situation before with cruise ships breaking down.
My wife was on Oceana a while back and their cruise was ok, but the next cruise had problems with engines. People forget these ships are forever to-ing and fro-ing from port to port, and at some point something mechanical will break no matter how well maintained they are.
I'm sure that there have been cruises where there have been problems with the ships that have been dealt with behind the scenes without the passengers noticing..
MSC will be having to pick up the tab for all the problems, like several days of lost revenue, a complete loss of cruise, a replacement cruise for people, so could cost up to about $10million. Though, I imagine that the insurance company will pick up the tab for this.
In the same situation, yes I'd be a bit naffed off the cruise ended like it did, but at least I'd take comfort in knowing that we were still safe, and also that in the future, I had a holiday already paid for!!
MV Bolero - Iberian Cruise - November 1999
RCCL Legend of the Seas - Canaries Cruise - October 2006
RCCL Independence of the Seas - West Med Cruise - August 2008
P&O Ventura - Baltics and St. Petersburg - May 2009
RCCL Majesty of Seas - Cococay/Nassau - November 2009
P&O Ventura - Iberia Cruise - April 2013
RCCL Vision of the Seas - Arabian Gulf - January 2017