Posted October 22nd, 2017, 10:58 AM
I believe, though it is hard to follow the narrative, that the charges were for the onboard medical treatment, which would go to the charge card linked to the cabin/reservation.
Yes, that is what they did. It was about $4300.00 for the ship medical expenses. I paid more then that for the cruise, the shore excursions, gratuities, drink package, internet package, etc. They got more then what was owed. And then said, he still owed $375.00 and turned him over to a collection agency! Really...I mean seriously.
I did file a claim with the insurance. We actually just got the check for the medical. For the hospital and the ship two days ago. What I didn't know and a lot of people don't know is, depending on what type of insurance you get, you have to submit it to your regular insurance company and then the travel insurance will pick up what they won't pay.
We did not know this as we have never had to file a claim. It's what I call, A lesson learned. But I never dreamed the cruise line would not contact us to see how he was doing or follow up with us. We were just dumped off.
I was more overwhelmed because I had my daughter with me who is handicapped. So, maxing my charge cards after giving them the insurance info was a surprise for me. I had no ideal they had done that.
You have to understand everything was moving so fast, and very chaotic. They were handing all these papers. Asking for my credit card. I had no clue what was going on to be honest with you. The ambulance kept telling them they needed to go. I just feel it was not all handled properly.
We were told he was going to an urgent care in the AM and if the doctor gave him a fit to travel letter we would just get back on the ship. But then I am being told they are taking us off the ship. They took our passports and had already removed our luggage from our cabin. It was crazy!
I'm sure the OP can relate to being in a daze and being confused with all that happens. If we had been in an american port I am sure I would of been more at ease. But, being somewhere we had never been before, not speaking the language and not knowing what was going to happen was the hardest part.
If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!