What happens with a death at sea (& kudos to NCL)

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Arizona
10,926 Posts
Joined Oct 2010
Originally posted by xriva
Isn’t that why you have travel insurance? It’s not the cruise line’s fault someone was ill.
Yes, but especially with the un-used shore excursions, port charges and gratuities not used, I think, you might not, NCL should reimbursed the poster for those, as I think it is only the right thing to do under the circumstances. As far as the medical cost, that is on the poster and their insurance.
Dallas, TX
858 Posts
Joined Mar 2009
Originally posted by NLH Arizona
Yes, but especially with the un-used shore excursions, port charges and gratuities not used, I think, you might not, NCL should reimbursed the poster for those, as I think it is only the right thing to do under the circumstances. As far as the medical cost, that is on the poster and their insurance.


It depends. If they are covered by insurance, then no. Otherwise, I would agree. It sounded like the OP wanted reimbursement for all the days missed, as well.


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New Jersey
67 Posts
Joined Apr 2017
I'm so sorry for your loss. It sounds like you and your family and dad were treated with nothing but respect during this sad event. It's nice to know that the cruise line is trained to he respectful and sympathetic during these difficult times.


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565 Posts
Joined Feb 2002
lillulu, you should start a new thread with your story, because people are replying to you and to elhenry, the original poster with her April, 2012 thread, and it's getting confusing.

I don't understand how NCL could have the authority to charge your credit card for your friend's bills. Doesn't seem right to me.
Maine
11,657 Posts
Joined Feb 2013
Originally posted by luvcruzing
lillulu, you should start a new thread with your story, because people are replying to you and to elhenry, the original poster with her April, 2012 thread, and it's getting confusing.

I don't understand how NCL could have the authority to charge your credit card for your friend's bills. Doesn't seem right to me.
I believe, though it is hard to follow the narrative, that the charges were for the onboard medical treatment, which would go to the charge card linked to the cabin/reservation.
Bethlehem, PA, USA
666 Posts
Joined Jul 2001
Thank you again to the posters for your words of sympathy on my OP. Although it has been five years, the kind expressions are always appreciated.

Lillulu, I am glad to hear that your partner is doing well and recovering, and so sorry to hear about your trials. I know how scary an illness on a cruise can be. I also know, and am grateful for, the fact that if this had to happen to us, it did happen where an American port was the next port of call. I know how much easier, not only the language, but having an actual ships agent who worked for an American company and saw the Jewel every week, smoothed the process.

We had travel insurance, and we knew that we would need to incur the costs first, and then be reimbursed by the insurance company. We had no problem with unauthorized charges. In what is now an amusing note, they did not reimburse us for the two days of the cruise that dad was with us. Nor would we expect them to.

And on an even better note, for the first time since "Mom's last cruise" to Hawaii, I will be cruising again next year. Sadly, not on NCL, but with the extended family. And we will raise a glass to Mom and Dad.
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NJ
819 Posts
Joined Jan 2007
Elhenry,

Condolences on the loss of both your parents. Wonderful that you were able to honor their memories so nicely. I was especially moved by your take on his last meal in Cagney's. Couldn't agree more with you take on it being a great way to go.

I hope you and your extended family have a great and safe cruise. I am sure they will be sitting on their balcony in heaven looking down and raising a glass to you as you raise yours to them.



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2,355 Posts
Joined May 2008
I was taken ill on an NCL shipwhen cruising with my sister. I did not see the ship doctor but saw a doctor at the port next morning. He sent me to hospital for further tests and I was then informed I was to be admitted. I had pneumonia in both lungs. I was transferred to a different hospital and spent 9 nights there.

When the hospital said I needed to be admitted my sister returned to the ship in a cab to pack our things and explain our sudden departure. She was helped by staff to clear the paperwork, they charged my card on file for our account (I expect to pay this account for the days we were on the vessel), got porters to take our luggage off, accompanied her to a cab and we were officially gone. I got no refund from NCL for the lost days.
I was called everyday in my hospital room by NCL Customer Care Miami to see how I was and if I needed any help from them. I was visited by the port agent on 2 occasions to my room to see if they could help and I had their number to call if I wanted to. My husband contacted my insurance to tell them what happened, which hospital etc. and they said all things will be covered and asked if he needed to fly out to be with me. They would pay. I told him to stay at home until we had updates as to if this was necessary. My sister stayed in a hotel near me and I paid her bill with my card.
When I felt a little better my sister flew home. I booked and paid with my card online. After discharge I was in the port city for 2 more days at a hotel until I was cleared to fly home. NCL customer care still continued to call me on my cell phone. My flight home was booked by my insurance when I called them and told them I was OK to go. My flight home was to an airport 130 miles from where I live and my husband collected me. I was called at home by NCL one final time to make sure everything was fine.
A few weeks later I sat down with all of the invoices and receipts for the cruise, cab fares, hotel bills and flights for my sister, incidental expenses, fuel for picking me up etc. I filled out my insurance forms and copied every bill or receipt. About 2 weeks later they gave me 2 nights x 2 persons cruise fare, they paid my sisters hotel bill and flights, they gave me around $100 per day to cover incidentals and cabs, they paid for the fuel used to collect me from the airport and get me home. My hospital bill, my hotel bill and my flight home they settled directly with the hospital, hotel and airline respectively so I don't know how much any of that was and was never asked for anything by those vendors.

Take four lessons from this. 1. Always have insurance. 2.Call insurance as soon as you can when things go wrong, I found them really helpful and they made everything very easy and really helped take the strain of it all. 3. Have access to some cash and a card with credit available. We used both to settle incidentals that we were refunded. 4.Get receipts for everything you pay.
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Jean & Tony Morgan
693 Posts
Joined Feb 2005
Originally posted by luvcruzing
lillulu, you should start a new thread with your story, because people are replying to you and to elhenry, the original poster with her April, 2012 thread, and it's getting confusing.

I don't understand how NCL could have the authority to charge your credit card for your friend's bills. Doesn't seem right to me.
I didn't understand it either. The only thing I can think of is I gave my credit card when we got on the ship for any charges we might have incurred. Like buying pictures or something from one of the shops on board. Because EVERYTHING else was pre-paid before we every got on the ship.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


693 Posts
Joined Feb 2005
Originally posted by chengkp75
I believe, though it is hard to follow the narrative, that the charges were for the onboard medical treatment, which would go to the charge card linked to the cabin/reservation.
Yes, that is what they did. It was about $4300.00 for the ship medical expenses. I paid more then that for the cruise, the shore excursions, gratuities, drink package, internet package, etc. They got more then what was owed. And then said, he still owed $375.00 and turned him over to a collection agency! Really...I mean seriously.

I did file a claim with the insurance. We actually just got the check for the medical. For the hospital and the ship two days ago. What I didn't know and a lot of people don't know is, depending on what type of insurance you get, you have to submit it to your regular insurance company and then the travel insurance will pick up what they won't pay.

We did not know this as we have never had to file a claim. It's what I call, A lesson learned. But I never dreamed the cruise line would not contact us to see how he was doing or follow up with us. We were just dumped off.

I was more overwhelmed because I had my daughter with me who is handicapped. So, maxing my charge cards after giving them the insurance info was a surprise for me. I had no ideal they had done that.

You have to understand everything was moving so fast, and very chaotic. They were handing all these papers. Asking for my credit card. I had no clue what was going on to be honest with you. The ambulance kept telling them they needed to go. I just feel it was not all handled properly.

We were told he was going to an urgent care in the AM and if the doctor gave him a fit to travel letter we would just get back on the ship. But then I am being told they are taking us off the ship. They took our passports and had already removed our luggage from our cabin. It was crazy!

I'm sure the OP can relate to being in a daze and being confused with all that happens. If we had been in an american port I am sure I would of been more at ease. But, being somewhere we had never been before, not speaking the language and not knowing what was going to happen was the hardest part.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


693 Posts
Joined Feb 2005
Originally posted by elhenry
Thank you again to the posters for your words of sympathy on my OP. Although it has been five years, the kind expressions are always appreciated.

Lillulu, I am glad to hear that your partner is doing well and recovering, and so sorry to hear about your trials. I know how scary an illness on a cruise can be. I also know, and am grateful for, the fact that if this had to happen to us, it did happen where an American port was the next port of call. I know how much easier, not only the language, but having an actual ships agent who worked for an American company and saw the Jewel every week, smoothed the process.

We had travel insurance, and we knew that we would need to incur the costs first, and then be reimbursed by the insurance company. We had no problem with unauthorized charges. In what is now an amusing note, they did not reimburse us for the two days of the cruise that dad was with us. Nor would we expect them to.

And on an even better note, for the first time since "Mom's last cruise" to Hawaii, I will be cruising again next year. Sadly, not on NCL, but with the extended family. And we will raise a glass to Mom and Dad.
Thank you elhenry. I didn't mean to hijack your thread. I am sorry.
I'm happy to hear that you are going to be cruising soon. Have a safe and wonderful trip.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


693 Posts
Joined Feb 2005
Originally posted by rocklinmom
Oh my gosh, lillulu, I have no words. I am teary and amazed at your story. What an unimaginable situation, and NCL certainly seems to have dropped the ball. I would have been terrified going through that in a foreign country. What a gift to find helpful people and thank goodness for Capital One (glad to hear that they helped you make the higher credit card charges when needed).
I can't believe NCL never followed up with you.
Thank you for sharing your story. Like the original poster on this thread, these are stories that need to be told.
We never know what could happen on a cruise.
Thank you Rocklinmom. It was scary. I have to add, I had just came out of the make shift chapel they had in the waiting room when the woman approached me. God does answer prayers.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


693 Posts
Joined Feb 2005
Originally posted by xriva
It depends. If they are covered by insurance, then no. Otherwise, I would agree. It sounded like the OP wanted reimbursement for all the days missed, as well.


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No sir, I only wanted back what I had not used. The insurance company told me to contact the cruise line to get reimbursement for my shore excursions, internet, drink package, gratuties, etc. That is where I had the problem. Everyone kept giving me the run around and I never actually got to talk to whom ever this Carmilla was who was suppose to handle it.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


693 Posts
Joined Feb 2005
Originally posted by luvcruzing
lillulu, you should start a new thread with your story, because people are replying to you and to elhenry, the original poster with her April, 2012 thread, and it's getting confusing.

I don't understand how NCL could have the authority to charge your credit card for your friend's bills. Doesn't seem right to me.
My card was on the cabin.
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If you don't take the leap and do the things you put on your bucket list. It might become to late and you never get to do it. So, take that step!! Reach for the stars!


710 Posts
Joined Jul 2009
I would like to express my sincere sympathy to you and your family as well and I also want to THANK YOU for writing about something that has troubled me for a while. We too still manage to take my parents (93 and 82) on cruises as they love to cruise - but they no longer feel comfortable doing it on their own. Yet I have often wondered what might be involved if something happened to them while on these trips. Your thoughtful post was very comforting to me and I hope that by knowing how many others you have touched with your personal story, it gives you some peace.

Thank you for sharing a very personal story with us.........
Tennessee
250 Posts
Joined Feb 2014
Thank you for the touching post and taking the time to walk us all through it. I am so sorry for your loss, but feel that your Dad was somewhere he wanted to be for his last day on earth. On to better things!
We sat with the ship's doctor for dinner on another cruise line and he was telling us about a passenger that had died the first day on board. (My DH is a physician, so they were discussing the medical side of cruising.) I guess with lots of elderly passengers it happens more frequently than we think. I can certainly think of worse circumstances and I am glad that your family continued the cruise in your Dad's honor.
3 Posts
Joined May 2014
My husband died on NCL Breakaway on 8/25/17 I call 911 at a 5 pm when I couldn’t wake my husband. A nurse came with a wheelchair? I helped put my husband on the floor the nurse called a code and I was pushed out on the balony by the security officer . They move him to the medical facility I was not allowed in the elevator or with my husband. I was asked to feign consent to treat I did .i got up to see as it was taking too long the officer texted them as I was on my way back the dr came out to say he was gone. They moved me to another room a handicap room everytime the phone rang the lights flashed I was missing my glasses and his license when I received my luggage . They left a bill for 10 thousand dollars on my door and charged my credit card. One hour $10,000 . They did nothing for me after that I was left alone from Friday till the ship returned on Sunday. They don’t care about anything but money . FYI cabin 9732
Washington, IL
70 Posts
Joined Jul 2012
This is an important and informitive post so beautifully written. Thank you for taking us through the process of dealing with the death on a ship of a loved one. I personally know of two individuals who have passed while cruising. NCL Jewel is to be commended for the compassion they showed you. Again, thank you for sharing your story!
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565 Posts
Joined Feb 2002
Originally posted by karuze
My husband died on NCL Breakaway on 8/25/17 I call 911 at a 5 pm when I couldn’t wake my husband. A nurse came with a wheelchair? I helped put my husband on the floor the nurse called a code and I was pushed out on the balony by the security officer . They move him to the medical facility I was not allowed in the elevator or with my husband. I was asked to feign consent to treat I did .i got up to see as it was taking too long the officer texted them as I was on my way back the dr came out to say he was gone. They moved me to another room a handicap room everytime the phone rang the lights flashed I was missing my glasses and his license when I received my luggage . They left a bill for 10 thousand dollars on my door and charged my credit card. One hour $10,000 . They did nothing for me after that I was left alone from Friday till the ship returned on Sunday. They don’t care about anything but money . FYI cabin 9732
Karuze, my sincere condolences on the passing of your husband.

Seems not every occurrence receives kind attention from NCL.

Your heart is broken. I'm sorry.