I realize that a few recently-registered members have offered their assistance to you, claiming to be NCL Employees. Since you have NO WAY OF ACTUALLY VERIFYING their employment with any cruise line and anyone can lay claim to to being even the King of England if they want, PLEASE DO NOT POST your personal information on the boards.
We aren't trying to discredit anyone who actually does work at NCL. But they must understand the venue in which they are participating.....anonymous. I'm sure they are really only trying to help, but offers of "customer service" really don't belong on this forum, and would only encourage those who aren't sincere in posting in a copycat manner.
I thank everyone for their cooperation.