Live: Silver Muse -Lisbon to Montreal 8/31-9/28

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#81
Colorado
1,552 Posts
Joined May 2011
Originally posted by Focused1
The walls are paper thin, though, and you can hear your neighbor's TV and conversations.
I too wanted to say thank you for taking the time to share your experience with the Muse. To think you were in a top of the line suite and could here your neighbors is my greatest concern. When you couple that with your meal issues, it's down right unacceptable. To me, when a company fails at the basics, nothing else matters.


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#82
London, but not in the EU (soon)
2,136 Posts
Joined Oct 2007
Originally posted by Focused1
Closing out this thread as our cruise ended yesterday and we arrived home late last evening. Having spent 28 days on this ship, I am reflecting on a variety of mixed feelings about the Muse and Silversea. I tried to focus on the positive aspects of the cruise and the gratitude I feel for being able to afford to sail on Silversea for an extended period. However, there were many aspects of this cruise that I have seen reflected in other reviews and thread comments that I have also experienced



Suite: We loved the spaciousness of our silver suite on deck 11. (Just missing clothing drawers in the closet.) With the observation lounge just down the hall and the pool deck steps away, it was a great and quiet location. We were blessed with decent weather and minimal rough seas. The ship seemed to handle it very well. The walls are paper thin, though, and you can hear your neighbor's TV and conversations. Our butler and stewardess were excellent.



Entertainment and enrichment: We thoroughly enjoyed the two enrichment lecturerers and the destination lecturerer. But, otherwise, entertainment was marginal and unsophisticated whether it was in the Venetian Lounge or other parts of the ship. Enrichment was nonexistent. We were disappointed that on the few days that we were able to use the pool deck, there was no live music playing to add to the atmosphere. A pub lunch (the only special event) was held one day with "entertainment" that likened what you might find in an assisted living facility. I find this a big problem as I compare the offerings on previous Silversea sailings and other luxury lines. In fact, the entire program and offerings were so substandard, boring and bland, we wondered what Silversea was thinking (especially for a transatlantic crossing).



Food: Our favorite restaurant for food and service was Atlantide. Second favorite was La Terazza. The least favorite was Indochine. We ate once in Kaseki and found it good but not worth the $60 up charge. The overall quality of the meats, except for the Grill, was mediocre at best. Certainly not anything close to premium cuts -very fatty, chewy with lots of sinew. Food was often served lukewarm or cold. Some presentations were very creative and appealing in the Atlantide. But, with set restaurant menus in all venues, one readily tires of the offerings.





Service: This is another problem on the Muse. Service was so inconsistent. Any special request (something as simple as gluten free bread) took at least an 1/2 hour or more to receive at a meal. We waited over 1 hour one day at the pool grill at lunch time to receive our food in spite of the fact that very few people were dining. There seemed to be lots of management walking around in the various venues and observing but rarely asking the customer if everything was okay. There was just a sense of lack of leadership and team members not receiving the direction they needed to deliver top notch customer service. On the first night of sailing, we found the food and beverage director hiding in the observation lounge at peak dinner time. That should tell you something.





Excursions: This was a mixed bag that other cruisers have commented on. Some very good such as the Normandy/Omaha Beach excursions and others where the guide lost half of the group or we were taken to a tourist trap store called "Shop and Play" with low quality kitsch for sale.





Internet: We had unlimited premium internet included. Since we both still work, it was important to maintain a good connection to our offices. Silversea did not disappoint here. The connection was excellent and we never experienced an instance where the connection was lost.





Overall, Silversea really needs to get its act together on this ship in terms of the entertainment, enrichment, service and food quality. I don't know what the problem is. Another cruiser described it as a lack of "soul." Whatever it is or isn't, we couldn't wait to disembark and also decided to cancel our January South American (on the Muse) cruise due to our experience. I wish I could be more positive about our 28-day adventure on the Silver Muse.


Thanks for your post. After only 2 days onboard unfortunately I tend to agree already with your observations on food, service and leadership. More about that in the other thread.


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#83
Colorado
1,552 Posts
Joined May 2011
Originally posted by Silver Spectre
After only 2 days onboard unfortunately I tend to agree already with your observations on food, service and leadership. More about that in the other thread.
Ugh, I hate to read that Mr. Silver, especially as we're just a month away from our Muse adventure.

What thread were you referring to where I can read your comments?


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#84
Melbourne, Australia
23 Posts
Joined Dec 2013
Originally posted by Focused1
Thank you, Rachel. It is a real bummer especially missing several tours in Bordeaux.

The jogging track( which happens to be steps from our suite on Deck 11) is nicely done in that the coating used provides great traction especially when the rest of the deck is quite slippery in the a.m. It spans about 2/3 the length of the ship and runs right in from of the pizza venue and aft. It hasn't been used very frequently on this port intensive cruise which ends in Southampton on Monday.
I was on Silver Muse from 12 to 28 September from Southampton to Montreal. I used the jogging track (for both running and walking) but I did not appreciate that for much of the time, the outer lane was covered by deck chairs in the area above the swimming pool. This meant that when I was running, I was unable to pass people walking in this area, so I had to walk or stop and wait until the walkers had moved further on.