To be honest, it is not a big issue but it has effectively blocked me from booking excursions before I board.
Story goes like this:
We both get our $100 Future Cruise Deposit related OBC,which shows on our booking
I have $250 Shareholder related OBC which also shows on ourbooking.
So, I am showing $350 of OBC and my wife $100 of OBC, although in practice, because I set the account up for me to be responsible for my wife’s account, what happens at the end of the cruise is that spend on one account is automatically offset against underspend on the other account.
The other week, I booked us on a disembarkation tour which drops us at the airport costing $79.95 each and it all went through using our FCD related OBC.
Today I tried to book a tour at one of our ports of call costing $129.95 each, which would have brought our total tour expenditure to $419.80, (which is less than the $450.00 balance showing on our booking confirmation)
However, what I have discovered is that:
a) There is no way I can charge my wife’s tour to my onboard account, (strange that, as in previous year’s, although I didn’t need to pay up front, they did allow me to specify which account should be billed)
b) Although I have already signed up to be responsible for settling a combined account, they will not yet balance overspend on my wife’s account to underspend on my account.
As a result, Cruise Personaliser accepted my booking, leaving me with $140.10 of unused OBC, but will not accept my wife’s booking unless we pay the balance on her account of $109.90 today and at the current exchange rate of around $1.33 to the £1.
OK, I suppose I could simply pay this bill, but because we get the exchange rate as of the date we booked the cruise when purchasing/gifting OBC, I have already gifted myself sufficient OBC (at $1.46 to the £1) to meet our anticipated onboard expenditure needs.
Cancelling some of the self-gifted OBC and re-applying in my wife’s name won’t help either as, although she would still get the £1.46 exchange rate, gifted OBC is not credited to the account until after we board and therefore cannot be used to pay for excursions until we are onboard ship.
So I am completely stymied, I could settle the balance of $109.90 at the current exchange rate, but I don’t want to do that, as it will cost me almost 10% more than if I wait until after boarding and can use the self-gifted OBC, or I could cancel my booking and delay booking the tour until after we board the ship. I went for the latter.
As I say no big issue, I will simply book the tour as soon as we board, but it is unnecessarily annoying to know that I can’t use my shareholders OBC to purchase excursion tickets for both of us.