Praise for MSC Opera front desk

They don't get much praise but ... Just back about a week now from Havana cruise on Opera. Flew with Air Europa who managed to loose both cases between Gatwick- Madrid and Havana. Spent an hour or so at the airport searching for the bags, well the staff did, filled in the form and departed for the ship.

Told the staff at check in and they said go to deck 5 and let them know, so off we trot. Dumped the carry ons and grabbed the ship card from the cabin first, and then down to 5. Explained the situation and was asked to get boarding cards etc but not to queue when we returned just stand at the end. Did as told and was seen in short order good start.

They took copies of all docs and said leave it with them. Gave us both a little emergency pack containing a T shirt razor hair brush hand cream face wipe San towel etc neat little kit. Told us we have free laundry till cases arrive. Strike 2 for MSC. We had spare undies and T shirts so we had some stuff and could get what we had on laundered, by this time it's getting on for 11pm so quick bite in the buffet couple of stiff ones and bed.

Sunday morning down to 5 about 10 asked what was happening told both Havana airport and MSC had been on to airline but had nothing back yet. Spent the day wandering round the city had a good time regardless. Problem was we had booked the Havana Club for Sunday and no decent clothes to wear. Left it late as possible then bit the bullet and bought some gear in the MSC shop ouch. (we had tried to find some gear in town but Sunday shops shut).

Had a good night at the Havana club and arrived back on ship around midnight, quick drink and bed. Got to the cabin and lo and behold 2 cases out the door, brilliant. Letter in the cabin to ring reception which we did and gave very hearty thanks to them all.

Monday on the way out 2 different staff stopped us and asked if all was ok now we had our cases, I couldn't remember them but they recognised us out of all the folk they'd dealt with good customer care again. After we got back another note in the room asking us to call down did so and more surprise due to the inconvenience they had credited our account with 50 Euro each, gob smacked.

Bottom line they went out and did it got the problem solved and showed they cared, even though the flights were with an independent TA and not MSC. Hats off to these guys they did a sterling job.

Nice to hear :)

People can often be very quick to complain.........but few take the time to praise. Thank you for redressing the balance ☺️

They really did the extra mile in delivering the needed service. That is comforting to know. Thanks for sharing your experience.

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With all of the negativity here on the boards it is nice to hear some good stuff ! Glad to hear MSC stepped up and helped you out as best as they could .

But I read so much more into your post . You turned something that could have easily ruined a trip into something more of a set back. Your positive attitude needs to be applauded. You made the best of the situation and enjoyed your time ! Good for you ! Glad things worked out in the end !

Great, thanks for sharing!

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That's every traveller's nightmare! Good on you for packing some items in carry on this is what I do too.

That's every traveller's nightmare! Good on you for packing some items in carry on this is what I do too.

Thank the manager for that I'd never have thought to pack any bits to go, but I will now.