Last minute cancellation... does Travel Agent receive their commission?

#22
Camden, Arkansas
1,785 Posts
Joined Jul 2004
Originally posted by sugcarol
If cancellation is during full penalty periodthe TA commission is protected.
It was. We only had 5 days to go before our cruise.
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CAROL

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Had 2 cruises canceled:

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#23
6,018 Posts
Joined Apr 2003
It most definitely is NOT protected. They recall it If it's been paid. Sometimes insurance will protect it but there is paperwork to be completed first and it is not protected by private insurance.
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#25
2,180 Posts
Joined Mar 2011
I'm going to call my TA and ask, I'll let you know his answer.
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#26
Palm Springs, Calif
42,935 Posts
Joined Apr 2005
Our TA works hard for her $$'s and would hate to see her lose her commision because we had to cancel.
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#27
2,180 Posts
Joined Mar 2011
Spoke to my TA's wife whom I also believe is a cruise specialist TA.
She said there are many variables to it. Cruise line, reason for canceling , she said for the most part they do loose their commission but not always. When I speak with my guy I'll try and get more info, he was on the phone and since it wasn't anything important to do with my booking I left a message for a call back when he has some free time.
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#28
2,258 Posts
Joined Apr 2011
There are many variables involved, however, for the most part if the client cancels the reservation (regardless of WHEN they cancel) than the TA DOES NOT get the commission. If the cruise line has already paid the commission, it will be recalled from future earnings.

I have NEVER been paid my commission from a client's travel insurance and had never even heard of the possibility. The OP is a nice person to want to make sure that her TA gets something for the work they put into the reservation as most clients are unconcerned, which is why some TA's charge a cancellation fee.
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#29
NYC
2,639 Posts
Joined Jul 2006
Outrageous that cruiseline does not pay TA commission for last-minute canceled cruises... as noted above, they are getting full payment (whether from cruiser or insurance) and should compensate TA for the work they have done up till that last minute (indeed, their work is done at that point).

Surely the cruiseline can't say since they're out the non-cruiser's tips (which are for the staff, after all, not the cruiseline) or their potential voluntary purchases of photos, drinks, specialty dining, massages, etc., etc. that therefore the TA shouldn't be compensated for their work!

Just not fair imho.
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#30
Camden, Arkansas
1,785 Posts
Joined Jul 2004
Originally posted by EmpressofPurple
Outrageous that cruiseline does not pay TA commission for last-minute canceled cruises... as noted above, they are getting full payment (whether from cruiser or insurance) and should compensate TA for the work they have done up till that last minute (indeed, their work is done at that point).

Surely the cruiseline can't say since they're out the non-cruiser's tips (which are for the staff, after all, not the cruiseline) or their potential voluntary purchases of photos, drinks, specialty dining, massages, etc., etc. that therefore the TA shouldn't be compensated for their work!

Just not fair imho.
I totally agree with you. After all, the cruiseline is probably getting paid double for the cabin since the person that cancelled has paid and then they get the additional money from the next person who gets the cabin. They certainly should pay the TA because they helped them get that money in the first place.

I feel really bad if my TA doesn't get paid. She is always there to help me with any issues I have and I have been with her many years.

I had just assumed that they would get their fair share of what they were owed. That is just not right.
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CAROL

UPCOMING CRUISES:



Had 2 cruises canceled:

Enchantment of the Seas - Nov. 7, 2018 to Panama
Enchantment of the Seas - April 19, 2019

PREVIOUS CRUISES:


Carnival Breeze 4/15/2018
Royal Caribbean Liberty of the Seas 4/2/17 - First Suite
Royal Caribbean Liberty of the Seas 4/17/16
Norwegian Jewel 4/4/15 (Had to cancel)
Navigator of the Seas 4/27/14

Crown Princess 4/6/2013
Carnival Magic 5/13/2012
Norwegian Spirit 5/8/2011
Carnival Triumph 4/3/2010
Royal Caribbean Voyager of the Seas 4/20/08
Royal Caribbean Splendor of the Seas 4/15/06
Carnival Conquest 4/18/04
Carnival Jubilee 3/22/03
#31
WA
2,951 Posts
Joined Apr 2003
That was confusing.

The subject line asked "does the TA receive payment" but the body of the message asked "does the TA LOSE their payment". It was set up for confusion!
#32
2,898 Posts
Joined Feb 2006
In my experience commission is almost NEVER protected by the cruise lines in the event of cancellation. If a client cancels and we have been paid out our commission already then the cruise line recalls the commission. That is why many agencies charge cancel fees.
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#33
29 Posts
Joined May 2016
Most cruise lines pay commission when a cancellation is under 100% penalty. Princess pays a partial commission and full if their insurance is purchased.
#34
Phoenix, AZ
12,456 Posts
Joined Sep 2003
Originally posted by mollyeilis
That was confusing.

The subject line asked "does the TA receive payment" but the body of the message asked "does the TA LOSE their payment". It was set up for confusion!
Yes, it was totally set up for confusion by asking two different questions.


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#35
Ontario
20,569 Posts
Joined Mar 2013
Yet another 3 year old thread resurrected.
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#36
495 Posts
Joined May 2002
I booked a cabin through a big company that also sells Car insurance and life insurance and so on. I had a refundable cabin and cancelled way before final and they charged me a $40 cancellation fee. Now I just call the cruise lines direct.
#37
Australia
2,039 Posts
Joined Dec 2011
Deleted
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#38
IL
9,865 Posts
Joined Oct 2011
Originally posted by Ourusualbeach
Yet another 3 year old thread resurrected.
In a lot of these cases, I'd really like to know why? It clearly makes sense to do so in some circumstances, although I would suggest they are few. I'm just wondering if there's some sort of glitch that displays these older threads and it's easy to miss the date.
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#40
Maryland
11,436 Posts
Joined Mar 2003
Originally posted by Cigar King
In a lot of these cases, I'd really like to know why? It clearly makes sense to do so in some circumstances, although I would suggest they are few. I'm just wondering if there's some sort of glitch that displays these older threads and it's easy to miss the date.
What happens is someone Googles for information. Probably in this case late cancellation or commission or something like that. Cruise Critic threads appear in search results. Then they open the link and don't bother checking the date.
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Charles