I have happily had this as my primary card since the card was introduced and have never had any problems until the latest glitch with the points. That said, it is disappointing that this clearly has been going on for a couple of months and they still haven't corrected the root problem and that does make me consider other card options.There has been problems with the rewards program since they switched to the new program last fall. My 1st email complaint to them was last November when all my eligible Princess purchases were not listed among those I could redeem points against. I too have had them on the phone and gotten them to give me the double points when they only showed one point per dollar for a Princess purchase BUT the points only showed up in the total points block on the statement, not in the individual transaction line on the statement.
We will see how they handle this and if they have it corrected moving forward... That will decide it for me.
I wish everyone who has this credit card would let Princess know this needs to get fixed and soon. Obviously notifying Barclays doesn't get anything fixed. I can't imagine why this is so hard to fix. If nothing else, just return to the original rewards program software.
Atlantic Ocean/Barents Sea