Spa Sale after booking a massage

Hi all! I'm sailing on the Breeze this Sunday and had a question about possibly getting a partial refund on a spa treatment. I booked a couples massage for my wife and I for one of the sea days. Today I logged in to my account to find that they're currently running a sale on spa treatments and the day we booked is $30 cheaper than what I had paid. I called the 800 number and asked if they'd be willing to give me a ship board credit for the difference. The lady referred me to email the shore excursions e-mail address with my request... With that being said, is there any chance they'll credit me the difference or did I just pay $30 for a lesson on not booking too early? Thanks in advance for any input!

You should be able to cancel and rebook if they don't want to give you a credit. You can also try the price match form for Excursions and see if that will get you anywhere, but I would probably just cancel and rebook.

Thanks for the fast reply. I did see that I could remove it from "my order" under the manage tab... I'm just not sure if they'll give me a full refund since they've already charged my card.

Thanks for the fast reply. I did see that I could remove it from "my order" under the manage tab... I'm just not sure if they'll give me a full refund since they've already charged my card.

Yes it should be automatically refunded.

I was promised that a credit would be applied to an existing spa reservation over Labor Day weekend, when a sale was offered, but it never was. :(

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I was promised that a credit would be applied to an existing spa reservation over Labor Day weekend, when a sale was offered, but it never was. :(

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I had an issue like that for our Vista cruise. My sister and her family booked an excursion when it was first released and months later it went down (still through Carnival). I called and they said they would adjust the price and refund her the difference. It never happened so I submitted the form online and it got taken care of.

It probably makes the most sense to just cancel it through the webpage and rebook a different session then doesn't it?

It never happened so I submitted the form online and it got taken care of.

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That sounds like a great idea. What form do I use?

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https://www.carnival.com/request-forms/shore-excursion-best-price-guarantee.aspx

It probably makes the most sense to just cancel it through the webpage and rebook a different session then doesn't it?

Yes that's what I would do.

https://www.carnival.com/request-forms/shore-excursion-best-price-guarantee.aspx

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For spa charges?

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That's what I would use. I think it goes through the same Department. And obviously since you're not getting anywhere with the phone route, it certainly can't hurt. Put the details in the comments section at the bottom.

Thanks!

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Thanks!

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Let me know what happens.

I actually had this situation. Cancelled online and Re booked immediately. No issues but I did print all confirmations just in case.

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Don't mess around with forms. The lower price might not be around for long. Just cancel and rebook - Easy Peasy.

Let me know what happens.

We're excited to hear that you will be sailing with us and we can't wait to welcome you aboard.

 

Regrettably,we are only able to review shore tour claims and ask that you please contact the eSolutions Department regarding your spa treatments. They are available to assist you at 1-800-845-2599.Thank you for choosing Carnival.

I called that number, which is the number I called originally, and the agent sent another email, just like last time.

I called that number, which is the number I called originally, and the agent sent another email, just like last time.

Oh well, it was worth a shot. Guess you should have canceled and rebooked when the price went down.

Oh well, it was worth a shot. Guess you should have canceled and rebooked when the price went down.

It seems so. It's the value of one drink, so I guess I'll have to drink one less. :)

Get yourself some legit 10% off GCs and call it even [emoji39].