Long telephone Hold times for shore excursions

I am new to NCL. I am trying to put a hold on shore excursion for a large group and have been on hold today for 45 minutes. Monday was on hold over 30 minutes. Is this normal? Other cruise lines don't have holds this long.:(

One time I was on hold for 45 minutes, another only 2 min. It really depends on when you call. I found later in the afternoon was better.

I found weekends to be the longest hold times. I try to call first thing in the morning. If you can't call thenand need to call during the week try to avoid weekday lunch hours too. Not sure where the shore ex offices are but NCL headquarters are in the Eastern US time zone so avoid 11 am-1pm which are traditionally lunch hours.

Now that lots of people have the $50 perk which have to be reserved through Shorex Miami it can only get worse.

They also just made some changes to the Sky Cuba itinerary this week so those effected have had to call them to make changes. This may be adding to the hold times.

I am new to NCL. I am trying to put a hold on shore excursion for a large group and have been on hold today for 45 minutes. Monday was on hold over 30 minutes. Is this normal? Other cruise lines don't have holds this long.:(

Call as soon as they open.

We recently had hour-long holds on Royal Caribbean.

I complained this week after the customary 30+ minute wait for them to answer. It's the same thing every time and happens no matter which selection you make on the phone, whether customer service, reservations (existing) or excursions! This has been the case over the last 2 months for me, no matter time of day or day of the week!