Oriana delayed in Gibraltor because of a broken boiler

We were due to do a ship visit on Oriana on Saturday but have had a call today to say that it is cancelled due to this late arrival.

Same here ..... at least we now know why.

Oriana is back home.

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Just disembarked Oriana this morning after an extra night on board. They will pay out for expenses that are reasonable. For instance, my friend had to get a new National Express ticket and we paid £31 for one more night kennels for the dogs. Problem is I need an email address to send the receipts to and the one they gave me doesn't work. customer.relations@pocruises.com just comes straight back. Anyone know the correct one?

Jean, the address that I used to contact them earlier this year was :

customerservices@pocruises.com

Josy, thanks, will use that one.

Ah, just found out the correct one guestrelations@carnivalukgroup.com