10/8/2018 10 night Canada cruise on Gem missing?

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#1
CT
1,333 Posts
Joined Jun 2009
This itinerary is no longer showing up as bookable, and the info on my reservation is now showing a Quebec to NYC itinerary, instead of the roundtrip from NYC that I booked. Anyone have any info on this yet?
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April in CT


4/2017 - NCL Jade to Cozumel, Costa Maya, Roatan & Harvest Caye
12/2016 - NCL Epic to Great Stirrup Cay, Grand Cayman, Ocho Rios (Jamaica) & Cozumel - 7 day
2/2016 - NCL Spirit to Nassau, St Thomas & St Maarten - 7 day
10/2015 - NCL Dawn to Bermuda - 7 day
3/2014 - NCL Dawn to Belize, Roatan, Costa Maya & Cozumel - 7 day
10/2012 - NCL Star to Bermuda - 7 day
6/2012 - NCL Pearl to Alaska - 7day
10/2011 - NCL Star to Belize, Roatan & Costa Maya - 7 day
10/2010 - Radiance of the Seas to Cozumel & Costa Maya - 5 day
10/2009 - DCL Magic to Key West, Grand Cayman, Cozumel & Castaway Cay - 7 day
4/2008 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2007 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2006 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
10/1999 - DCL Wonder to Nassau & Castaway Cay - 4 day
6/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
4/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
#2
Bloomington MN USA
2,410 Posts
Joined Feb 2010
It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).
Also I think I read somewhere here at CC about the Boston Bermuda cruise being replaced with Boston Bahamas ???
The Bermuda service being out of New York instead of the Bahamas ???
Whole lot of shaking swapping switching in this Atlantic market !!!
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NCL Sun, 1203, Ship Positioning YVR-SFO 9/17
NCL Dawn, 12522, Boston-Quebec City-Boston B2B 9/16
NCL Dawn, 12030, Western Caribbean MSY-MSY 1/15
NCL Star, 12012, Panama Canal WB MIA-LAX 10/14
NCL Sun, 1010, SB Alaska ANC-YVR 07/13
Holland-America Westerdam, 8099, Alaska SEA-SEA 06/11
Carnival Victory, 8327, Southern Caribbean SJU-SJU 02/09
Carnival Spirit, 7154, SB Alaska ANC-YVR 08/07
Carnival Pride, 6137, MEX Riviera LGB-LGB 04/07
Golden Princess, Aloha 631, Ship Positioning YVR-LGB 08/06
Sea Flight Honolulu-Lihue-Honolulu 1975
MSTS Buckner, Bremem NYC 2/64
MSTS Darby, NYC Bremem 7/61
CAR FERRY Badger, Manitowoc WI - Ludington MI 7/53
#3
CT
1,333 Posts
Joined Jun 2009
Originally posted by don't-use-real-name
It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).
That would be great if that's all it is. But I thought they weren't swapping till 2019?
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April in CT


4/2017 - NCL Jade to Cozumel, Costa Maya, Roatan & Harvest Caye
12/2016 - NCL Epic to Great Stirrup Cay, Grand Cayman, Ocho Rios (Jamaica) & Cozumel - 7 day
2/2016 - NCL Spirit to Nassau, St Thomas & St Maarten - 7 day
10/2015 - NCL Dawn to Bermuda - 7 day
3/2014 - NCL Dawn to Belize, Roatan, Costa Maya & Cozumel - 7 day
10/2012 - NCL Star to Bermuda - 7 day
6/2012 - NCL Pearl to Alaska - 7day
10/2011 - NCL Star to Belize, Roatan & Costa Maya - 7 day
10/2010 - Radiance of the Seas to Cozumel & Costa Maya - 5 day
10/2009 - DCL Magic to Key West, Grand Cayman, Cozumel & Castaway Cay - 7 day
4/2008 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2007 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2006 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
10/1999 - DCL Wonder to Nassau & Castaway Cay - 4 day
6/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
4/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
#4
NYC
7,195 Posts
Joined Sep 2009
Originally posted by don't-use-real-name
It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).
Also I think I read somewhere here at CC about the Boston Bermuda cruise being replaced with Boston Bahamas ???
The Bermuda service being out of New York instead of the Bahamas ???
Whole lot of shaking swapping switching in this Atlantic market !!!
that is for 2019 and onwards. Gem is still in NYC for the 2018 year.

I also noticed my September 28 cruise to Canada is missing too on the NCL website.. I think that is the cruise before yours as my cruise returns on October 8. When i log into myNCL account, i see this:


something is really strange
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Sailed:
Carnival Miracle (2009), Carnival Glory (2010), Carnival Splendor (2013,2014), Carnival Vista (2016), Carnival Sunshine (2017)
Norwegian Gem (2012,2015), Norwegian Breakaway (2014,2017)
#5
Bloomington MN USA
2,410 Posts
Joined Feb 2010
Originally posted by calmpets
That would be great if that's all it is. But I thought they weren't swapping till 2019?
Could be a temporary down period of NCL reservations computers while they reload calibrate adjust and
sense how much more revenue they can get by playing musical ships.

What would be odd would be to start the repositioning at a foreign port (Quebec) rather than a place of
routine presence as would be NYC or Boston.
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NCL Sun, 1203, Ship Positioning YVR-SFO 9/17
NCL Dawn, 12522, Boston-Quebec City-Boston B2B 9/16
NCL Dawn, 12030, Western Caribbean MSY-MSY 1/15
NCL Star, 12012, Panama Canal WB MIA-LAX 10/14
NCL Sun, 1010, SB Alaska ANC-YVR 07/13
Holland-America Westerdam, 8099, Alaska SEA-SEA 06/11
Carnival Victory, 8327, Southern Caribbean SJU-SJU 02/09
Carnival Spirit, 7154, SB Alaska ANC-YVR 08/07
Carnival Pride, 6137, MEX Riviera LGB-LGB 04/07
Golden Princess, Aloha 631, Ship Positioning YVR-LGB 08/06
Sea Flight Honolulu-Lihue-Honolulu 1975
MSTS Buckner, Bremem NYC 2/64
MSTS Darby, NYC Bremem 7/61
CAR FERRY Badger, Manitowoc WI - Ludington MI 7/53
#6
NYC
7,195 Posts
Joined Sep 2009
Left side is what myNCL account is showing for my cruise and the right side is the PDF confirmation from my booking. This is for my September 28 cruise. Something is really wrong with the Canada cruises.
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Sailed:
Carnival Miracle (2009), Carnival Glory (2010), Carnival Splendor (2013,2014), Carnival Vista (2016), Carnival Sunshine (2017)
Norwegian Gem (2012,2015), Norwegian Breakaway (2014,2017)
#7
Bloomington MN USA
2,410 Posts
Joined Feb 2010
I was looking at doing a repeat of my B2B 2016 cruise out of Boston to Quebec and the return.
NCL is not offering that itinerary as a B2B but splitting it up and making it a more expensive cruise.

Someone is throwing blind folded darts at a revolving piñata dart board again !
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NCL Sun, 1203, Ship Positioning YVR-SFO 9/17
NCL Dawn, 12522, Boston-Quebec City-Boston B2B 9/16
NCL Dawn, 12030, Western Caribbean MSY-MSY 1/15
NCL Star, 12012, Panama Canal WB MIA-LAX 10/14
NCL Sun, 1010, SB Alaska ANC-YVR 07/13
Holland-America Westerdam, 8099, Alaska SEA-SEA 06/11
Carnival Victory, 8327, Southern Caribbean SJU-SJU 02/09
Carnival Spirit, 7154, SB Alaska ANC-YVR 08/07
Carnival Pride, 6137, MEX Riviera LGB-LGB 04/07
Golden Princess, Aloha 631, Ship Positioning YVR-LGB 08/06
Sea Flight Honolulu-Lihue-Honolulu 1975
MSTS Buckner, Bremem NYC 2/64
MSTS Darby, NYC Bremem 7/61
CAR FERRY Badger, Manitowoc WI - Ludington MI 7/53
#8
Bloomington MN USA
2,410 Posts
Joined Feb 2010
Originally posted by shof515
Left side is what myNCL account is showing for my cruise and the right side is the PDF confirmation from my booking. This is for my September 28 cruise. Something is really wrong with the Canada cruises.
Yes it sure is - ports missing Portland Gaspe' La Baie (Saguenay) Bar Harbor St. Johns
Halifax stops going either way are standard.
Looks as if NCL is turning this cruise in a sea inclusive trip instead of port !
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*** Thanks for your visit contribution and participation here at Cruise Critic ! ***
NCL Sun, 1203, Ship Positioning YVR-SFO 9/17
NCL Dawn, 12522, Boston-Quebec City-Boston B2B 9/16
NCL Dawn, 12030, Western Caribbean MSY-MSY 1/15
NCL Star, 12012, Panama Canal WB MIA-LAX 10/14
NCL Sun, 1010, SB Alaska ANC-YVR 07/13
Holland-America Westerdam, 8099, Alaska SEA-SEA 06/11
Carnival Victory, 8327, Southern Caribbean SJU-SJU 02/09
Carnival Spirit, 7154, SB Alaska ANC-YVR 08/07
Carnival Pride, 6137, MEX Riviera LGB-LGB 04/07
Golden Princess, Aloha 631, Ship Positioning YVR-LGB 08/06
Sea Flight Honolulu-Lihue-Honolulu 1975
MSTS Buckner, Bremem NYC 2/64
MSTS Darby, NYC Bremem 7/61
CAR FERRY Badger, Manitowoc WI - Ludington MI 7/53
#9
CT
1,333 Posts
Joined Jun 2009
Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor!
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April in CT


4/2017 - NCL Jade to Cozumel, Costa Maya, Roatan & Harvest Caye
12/2016 - NCL Epic to Great Stirrup Cay, Grand Cayman, Ocho Rios (Jamaica) & Cozumel - 7 day
2/2016 - NCL Spirit to Nassau, St Thomas & St Maarten - 7 day
10/2015 - NCL Dawn to Bermuda - 7 day
3/2014 - NCL Dawn to Belize, Roatan, Costa Maya & Cozumel - 7 day
10/2012 - NCL Star to Bermuda - 7 day
6/2012 - NCL Pearl to Alaska - 7day
10/2011 - NCL Star to Belize, Roatan & Costa Maya - 7 day
10/2010 - Radiance of the Seas to Cozumel & Costa Maya - 5 day
10/2009 - DCL Magic to Key West, Grand Cayman, Cozumel & Castaway Cay - 7 day
4/2008 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2007 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2006 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
10/1999 - DCL Wonder to Nassau & Castaway Cay - 4 day
6/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
4/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
#10
NYC
7,195 Posts
Joined Sep 2009
Originally posted by calmpets
Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor!
the only thing i could think of is that maybe NYC market can not handle two ships doing Canada cruises? I remember when i booked my cruise last year, both the Escape and Gem was doing Canada cruises in September/October. Now the NCL website is only showing the Escape doing the 7 day Canada cruises. Something is going on with the 10 day Canada cruises, maybe they are not as popular as the normal 7 day cruises.

I guess i have to wait and see on what happens to my cruise too
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Sailed:
Carnival Miracle (2009), Carnival Glory (2010), Carnival Splendor (2013,2014), Carnival Vista (2016), Carnival Sunshine (2017)
Norwegian Gem (2012,2015), Norwegian Breakaway (2014,2017)
#11
NYC
7,195 Posts
Joined Sep 2009
Originally posted by calmpets
Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor!
i sent a tweet to Norwegian on twitter. They replied stating that their system shows the ship returning back to NYC and that is a glitch with their website
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Sailed:
Carnival Miracle (2009), Carnival Glory (2010), Carnival Splendor (2013,2014), Carnival Vista (2016), Carnival Sunshine (2017)
Norwegian Gem (2012,2015), Norwegian Breakaway (2014,2017)
#12
CT
1,333 Posts
Joined Jun 2009
Originally posted by shof515
i sent a tweet to Norwegian on twitter. They replied stating that their system shows the ship returning back to NYC and that is a glitch with their website
That would be great if it's just a glitch. Fingers crossed!
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April in CT


4/2017 - NCL Jade to Cozumel, Costa Maya, Roatan & Harvest Caye
12/2016 - NCL Epic to Great Stirrup Cay, Grand Cayman, Ocho Rios (Jamaica) & Cozumel - 7 day
2/2016 - NCL Spirit to Nassau, St Thomas & St Maarten - 7 day
10/2015 - NCL Dawn to Bermuda - 7 day
3/2014 - NCL Dawn to Belize, Roatan, Costa Maya & Cozumel - 7 day
10/2012 - NCL Star to Bermuda - 7 day
6/2012 - NCL Pearl to Alaska - 7day
10/2011 - NCL Star to Belize, Roatan & Costa Maya - 7 day
10/2010 - Radiance of the Seas to Cozumel & Costa Maya - 5 day
10/2009 - DCL Magic to Key West, Grand Cayman, Cozumel & Castaway Cay - 7 day
4/2008 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2007 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
9/2006 - DCL Magic to St Thomas, St Maarten & Castaway Cay - 7 day
10/1999 - DCL Wonder to Nassau & Castaway Cay - 4 day
6/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
4/1999 - DCL Magic to Nassau & Castaway Cay - 3 day
#13
Missouri
247 Posts
Joined Feb 2013
Sure hope this is a glitch. We're booked on this 10 day (they really don't offer many 10 day cruises with this Canada/NE itinerary). We LOVE overnighting in Quebec, and this is to be a truly relaxing cruise for us, we've done all these ports 2-3 times and really enjoy them. I've booked a hotel, but no air travel yet. Will be watching this thread now with an eagle eye.
#14
Oregon
2,468 Posts
Joined Jul 2005
We are 3 couples booked on the 10/8 Gem cruise to celebrate two birthdays and an anniversary. Luckily we have not purchased airfare or hotel... although now that I think about it we have hotel room reserved through NCL as part of the voyage of distinction promo. Hotel room can be cancelled. The 7 night Dawn out of Boston to Quebec City and the return 7 night cruise back to Boston had been on our bucket list for quite a while. Only one duplicate port stop and good itinerary. When we saw the Gem 10 night cruise we decided to do it instead because we love the Jewel class ships and the 10 day itinerary is also good and we'd only be paying for one cruise.

Larry and I were already booked on the Bliss Pacific Coastal Sept 30/Oct 5th when our friends chose the Gem as their birthday celebration cruise. We decided to do both and just deal with getting across the country for the second cruise. If the Gem October 8th cruise is drastically changed I wouldn't mind cancelling it and booking the Bliss 8 night Mexican Riviera cruise that follows the 5 nighter. Will have to see how it all transpires.
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Karen (and Larry)
Gr Princess June 01 Carib / Costa Medit Jan 04 Carib / NCL Sun March 06 Carib / NCL Pearl Sept 07 Alaska 40th Anniv / NCL Star Jan 08 Mex Riv / NCL Pearl May 08 2 Nite / NCL Spirit Apr 09 Carib / NCL Star Nov 2009 Mex Riv / NCL EPIC Aug 10 / NCL Pearl Oct 10 KJ & Mom / NCL Star Pac Coastal Sept 11 Big 65 for Larry / NCL Star from NO to Carib Jan 13 / NCL Sun to Alaska June 13 / NCL Epic 8 Day Carib Jan 14 / NCL POA Hawaii Oct 14 / NCL Getaway Carib Jan 15 BEST SHIP EVER / NCL Dawn 14 Day Boston to New Orleans Oct 15 / NCL Jewel Mex Riv Dec 15 / NCL Pearl 10 Day Alaska May 16 / Explorer of the Seas Sept 16 / NCL Jewel Panama Canal Feb 17 / NCL Jewel 8 Day Alaska May 17 / Regal Princess TA Sept 2017

Looking Forward to Norwegian Jade April 14, 2018, NCL Bliss 9-30-2018, NCL Gem 10-8-2018
#15
Greensburg, PA
53 Posts
Joined Jul 2013
I really hope this is a glitch. The main selling point for this cruise for us was the fact that it was a roundtrip out of NYC. While I understand that ports are subject to change, switching the cruise from a round trip to a one way is not cool. At all.

I'm still thinking this is just a website screw up and will all be resolved shortly. Time will tell.
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Upcoming:
NCL Gem - Eastern Canada and Quebec
NCL Jade - Greek Isles and Italy from Rome

Completed:
NCL Sun - 2017 - Alaska
Disney Magic - 2016 - Canadian Coastline
Disney Magic - 2015 - Iceland / Norway / Scotland
Disney Fantasy - 2013 - Eastern Caribbean
Disney Wonder - 2012 - Alaska
Disney Wonder - 2009 - Bahamas
Carnival Festivale - 1985 - Eastern Caribbean and Bahamas
#16
Cronulla Sydney Australia
507 Posts
Joined Jun 2012
We're booked on the Oct. 8th Canada/New England cruise. I've been trying to get some information about what's happening but haven't had success. Our travel agent is on holiday but left a message replying to my call, saying our bookings are all in place! She obviously has missed the point.

I haven't been able to get a response from NCL.

I'm now seeing online travel sites either not listing the Gem October cruises, or saying "Sold Out".

We're flying from Australia, cruising to Bermuda on the Escape, Sept 30 - Oct. 7, then a day after that cruise we are supposed to board the Gem.
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Norwegian Jewel, October 2017, Papeete to Sydney
Norwegian Sun, April 2017, Santiago (Valparaiso) to San Francisco
Norwegian Dawn, October 2016, Bermuda-Caribbean-New Orleans
Rhapsody of the Seas, March 2016, Round the Horn
Radiance of the Seas, November 2015, Australia Top End - Bali
Celebrity Solstice, April 2015, NZ - Tahiti - Honolulu
Voyager of the Seas, November 2014, Singapore to Sydney
Voyager of the Seas, March 2014, NZ - Australia
Carnival Spirit, June 2013, S. Pacific
Carnival Breeze, 25 October 2012 Europe
Pacific Jewel, 2010, S. Pacific
Norwegian Star, 2009, Panama Canal
Carnival Spirit, 2008, Alaska B2B
Carnival Spirit, 2008, Hawaiian Islands B2B
Pacific Sun 2006, S. Pacific
Norwegian Wind 2002, Hawaiian Islands & Fanning Island
Pacific Sky 2001, S. PacificSa
#17
Mid-South U.S.A.
583 Posts
Joined Jun 2009
Do you think the temporary lowered speed limits due to whale migration instituted this fall will
be permanent during whale migration season? That would explain altered itineraries.
#18
Greensburg, PA
53 Posts
Joined Jul 2013
I called NCL yesterday to inquired about the 9/28 cruise, and it was a complete waste of time. At first the rep told me that as she couldn't see any change of itinerary notice for that cruise in her system, it must have always been a one way cruise to Quebec . Ummmm - no.

When I finally convinced her that, yes, it was a round trip cruise out of NYC when I booked a year ago, she just played the "cruise contract gives us the right to change ports" card. I told her that I understood that, but that I thought switching from a round trip cruise to a one way, disembarking in another country, should at least warrant an email from the company alerting passengers if this is actually what's happening.

The only other information she had was that they had received a notice that day stating that those cruises were not available for sale at this time. Whatever that means.
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Upcoming:
NCL Gem - Eastern Canada and Quebec
NCL Jade - Greek Isles and Italy from Rome

Completed:
NCL Sun - 2017 - Alaska
Disney Magic - 2016 - Canadian Coastline
Disney Magic - 2015 - Iceland / Norway / Scotland
Disney Fantasy - 2013 - Eastern Caribbean
Disney Wonder - 2012 - Alaska
Disney Wonder - 2009 - Bahamas
Carnival Festivale - 1985 - Eastern Caribbean and Bahamas
#19
NYC
7,195 Posts
Joined Sep 2009
Pens Fan, i have the same problem. It seems that it is either a glitch on their website or that they are changing itinerary for the Gem. We have to wait for the official news from NCL once they update everything. I noticed all of the Gem 10 day Canada cruises is gone and they are no cruises currently schedule for the Gem in October 2018.
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Sailed:
Carnival Miracle (2009), Carnival Glory (2010), Carnival Splendor (2013,2014), Carnival Vista (2016), Carnival Sunshine (2017)
Norwegian Gem (2012,2015), Norwegian Breakaway (2014,2017)
#20
Austin TX
966 Posts
Joined Jun 2008
Something very similar happened in 2016 when our 11-day Mexican Riviera cruise on the Sun turned into a Panama Canal cruise. Crossing my fingers but not hopeful.
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BabsinTX/Barbara & Bill

Looking forward to:
1/17/18--NCL Dawn--Southern Caribbean B2B with 1/28/18--NCL Dawn--Western Caribbean

4/27/18--Ruby Princess--One-Night Vancouver to Seattle
10/8/18--NCL Gem--12-Night Canada & New England
10/27/18--NCL Breakaway--15-Night Repo NYC to New Orleans
6/15/19--Viking Orion--Alaska and the Inside Passage
7/6/19--Golden Princess--Voyage of the Glaciers (Southbound)--gets us to Elite!
Fond memories of: Alaska; Bermuda; Boston to New Orleans repo; Caribbean: Western (3X), Eastern (3X) and Southern; Hawaii; Mexican Riviera (2X); Norway; Scandinavia; One-night Vancouver to Seattle; Pacific Coastal (3X); Panama Canal (2X); & Transatlantic (2X)
Cruise Lines: NCL (12), Princess (10), Cunard (1)