That's not great, but that's a universal plague among any brand in this industry in expansion mode at this point. If it's more than 24 months out, either the scope, dates, OR details of a project at a rapidly growing company WILL change sometime in the next 18 months.Perhaps this is evidence that the "expansion mode" is either too great, too complex or that the company is ill prepared for the extent of their expansion plans. I differ on your use of a Rosewood hotel to explain away the Crystal modus operandi. First, as you know, many hotels are franchises. Thus, Rosewood's control over new properties may not be great - they may not be their own project (and I merely conjecture without actual knowledge). However, Crystal has been a series of failed timelines under their own control, thus endangering the trust factor with its customers.
PR stunts like the United States are one kind of thing to hold them accountable for, but when signed contracts don't materialize on ship options referenced in PR releases, that's every day stuff there.When a brand has been hemorhaging trust, the last thing they should be doing is pushing more vaporware. And when you don't have those signed contracts, it's not every day stuff...it's vaporware until the paper gets signed. Or are you telling me that this is SO standard, and thus we should never believe what comes out in a press release or CEO announcement? Or we should take everything with a grain of salt and just be prepared to be disappointed?
Then, you say the United States is something they should be held accountable for. Does that mean that non-PR stunts (aka actual operations) aren't due accountabiity?
Crystal has options for 3 expedition ships, and has announced intent to build all 3. That's not a firm order though, and lots of companies have had options to built ships they announced that never finalized for several reasons. So I think there are some things more worthy of criticism, and some things that are more customary.They also announced intent to run air cruises. How many other "intents" can be cancelled, delayed or modified out of recognition until the brand becomes, not a "lifestyle brand" but an afterthought in the minds of consumers?
Under promise and over deliver. Advice that serves companies well across America. Guess those words don't apply once you head into Miami-Dade.
"Anybody who believes they can out-think the airlines' revenue/yield management computer algorithms is, in my view, delusional." -- Gardyloo
"It doesn't really make a blind bit of difference what other people are paying since they're traveling from different airports, on different days, at different times of the year." -- fbgd
"Daddy he hates airplanes, Baby loves to fly. The Lady wants to know the reason why." -- Michael Franks
My standard response to all the questions of "Can I make that early flight home?" or "Can I take a bag that is oversized without paying?":
"Well, you gotta ask yourself....do you feel lucky? Well do you?" -- Inspector Harry Callahan