Pre-Cruise Concierge for all suite guests

In my experience it is better to handle your requests on board. With the exception of my first Butler the rest have just been terrific.

By the way, I don't believe children are eligible to receive the ultimate beverage package only the soda package. So I don't think NCL is trying to get your kids drunk.

My mistake. Not a garden villa. I am only spending $10k - so I guess it doesn't add up to enough for water.

 

Honestly, I really wasn't trying to offend anyone here or start a debate. I am sorry if I have done that. I really am a nice person and rarely get worked up over this kind of stuff. This issue is really not whether or not I have to pay for bottled water. A few extra bottles of water on top of my bill is not going to kill me.

 

The issue is the lack of service I repeatedly get when calling NCL. Demonyte said it best... I get different answers every time I speak with someone. And, it doesn't matter whether I am calling the main number of the concierge number, I always feel like they are in a rush to get me off the phone and give me the bare minimum of answers. In fact, I wouldn't be surprised if they are just the same call center.

 

Today's phone call was no different. The water was only ONE example. Even as a teenager, I was taught to speak with respect, curtesy and patience. When working, if I didn't know the answer to a customer's question, I went and found the answer. And I was paid $3.52 an hour to do it.

 

It just gets frustrating when I hear - in one phone conversation - "I don't know," "you'll have to ask when you arrive," "look it up in your documents," and "no, we don't do that." It begins to feel like their object isn't to help the customer.

 

That is WITHOUT adding in the concierge aspect to the call. By definition, concierge is staff who is in charge of special services for a guest. Now, I am not going to have promotions memorized, say the right terminology, or even understand all the things the staff is trying to tell me. But, I don't consider common curtesy or patient answers as "special service" - that should be just regular service.

 

The thing is, like I mentioned earlier, this has not been my only interaction with online customer care - concierge or otherwise - for NCL. And, they just don't cut it. Honestly, I get better service at my local supermarket - when I am spending $30. Once on board, NCL does a fine job and I have no complaints with their staff (we have sailed concierge with NCL before) But the phone service is almost enough to make me stop using the cruise line all together. Almost.

 

That's all. No offense meant to NCL diehards. Wishing you all happy cruising.

Other than what is included/excluded with your room, I know where you are coming from with regards to NCL pre-concierge service - it is a joke and NCL should just get rid of it or get it working properly. From the reports on here (FWIW) the majority of people who report on the dealings with requests with pre-concierge and what actually is done when you get on the ship - it doesn't get done.

For those that have experienced DCL land concierge who are absolutely fantastic and whatever you ask for is delivered on board (again for what they can do) is night and day to NCL.

Other than what is included/excluded with your room, I know where you are coming from with regards to NCL pre-concierge service - it is a joke and NCL should just get rid of it or get it working properly. From the reports on here (FWIW) the majority of people who report on the dealings with requests with pre-concierge and what actually is done when you get on the ship - it doesn't get done.

 

For those that have experienced DCL land concierge who are absolutely fantastic and whatever you ask for is delivered on board (again for what they can do) is night and day to NCL.

Everything I had requested beforehand for our Pearl cruise was done and waiting for us in our cabin.

On our Spirit cruise it wasn't done. However, there was a surprise inspection on the ship when it got into port. They weren't even able to bring out coffee and snacks to the waiting area for the suite passengers until after the inspection had been completed. So I wasn't surprised that the snacks and drinks we requested weren't there.

Everything I had requested beforehand for our Pearl cruise was done and waiting for us in our cabin.

 

On our Spirit cruise it wasn't done. However, there was a surprise inspection on the ship when it got into port. They weren't even able to bring out coffee and snacks to the waiting area for the suite passengers until after the inspection had been completed. So I wasn't surprised that the snacks and drinks we requested weren't there.

You were on the sailing before us so thanks for the crew getting a 100 score on their inspection. The crew was rewarded with a 3 hour party on the Costa Maya day with a cookout with streak and lobster in the back terraced area.

Just upgraded to my first Haven (Pearl) out of New Orleans. Are suite guests able to avoid the huge line trying to get thru security, or does the royal treatment begin after you get thru security?

Just upgraded to my first Haven (Pearl) out of New Orleans. Are suite guests able to avoid the huge line trying to get thru security, or does the royal treatment begin after you get thru security?

The perks bonuses promos prestige pomp and circumstance begins AFTER SECURITY.

However check with any NCL agent to see if there is an expedited lane/line through security.

Once through security you will have a special area at Guest Registration to get processed

and a Lounge to wait in for your escort on board.

Thank you. A friend of mine says he did two PH suites to Alaska. On the first one, he got followed the herd, and was told everyone goes thru the same line. On the other one, he got off the van, followed the crowd to check luggage, when an employee saw his tag and said, "follow me". So, I'm just wondering what to expect in NOLA.

All of these posts are quite old, but I did see a couple of people saying that the pre-concierge wanted to know approximate arrival times so that a staff member could meet them.