Carnival website challenged

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#1
Texas
45 Posts
Joined Aug 2016
I'm terrible at online stuff.All I want to do is see the details of my trip, like cabin number, sailing date, dining time etc. I log on and put in my cruise # and click on "details of your cruise" and it kicks me back to log in again. Is it me or the website? Mind you, we don't sail until Nov 12th so I haven't checked in yet. Is that the problem?
#2
Lee's Summit, MO
638 Posts
Joined Oct 2007
I just checked the website and it let me log in. I sail Dec 30, 2017 and it lets me see my cruise details.
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#3
Urbandale, IA
38 Posts
Joined Jul 2017
What web browser are you using? I had that issue with Safari, but it worked fine with Google Chrome.
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#4
Ontario, Canada
181 Posts
Joined Sep 2013
Same here. I seem to have regular issues with carnival's website on Safari, but all is fine with chrome.
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#5
AZ
4,295 Posts
Joined Jun 2002
Yeah, I agree with the others it could be a browser issue. It would be good if the OP would let us know what browser they are using or try one of the others recommended and see if that makes a difference. FWIW, for a short time earlier today, there were some funky things happening on Carnival's web site but it cleared after less than an hour.

Edit: to answer the OP's question - no you do not have to be checked in to see the details of your cruise, you just need to add the cruise (booking #) to see your details.
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"What we've got here is... failure to communicate."
#8
Illinois (Not Chicago)
922 Posts
Joined Aug 2016
If you're already booked, you shouldn't have to enter your booking number or anything manually. Once you log on, it should automatically take you to your "My Cruise Manager" page. At the top, you'll see your name, ship name, sail date, etc. To the right of that, there's a link that says "Cruise Details." If you click that, it'll take you to your payment info., a detailed itinerary, the excursions you purchase, etc. To return back to the My Cruise Manager page, click the My Cruise Manager link at the top or the Return to My Cruise Manager in the top right. Let us know if a different browser works for you.
#9
Texas
1,980 Posts
Joined May 2014
I couldn't access my currently booked cruises for three consecutive days using Chrome.

Neither could I do mock bookings.

Not tech savvy, just frustrated. Everything works on Firefox, but that's a temporary fix as far as I am concerned, since Chrome contains all of my other bookmarks.

I don't know if it's a browser issue
or a Carnival issue or a hardware issue. Or maybe an IT issue. When I flip the light switch I expect to see lights. When I click on Manage My Cruises I expect to see my booked cruises. Obviously I expect too much.
#10
Illinois (Not Chicago)
922 Posts
Joined Aug 2016
Originally posted by bury me at sea
I couldn't access my currently booked cruises for three consecutive days using Chrome.
Neither could I do mock bookings.
Not tech savvy, just frustrated. Everything works on Firefox, but that's a temporary fix as far as I am concerned, since Chrome contains all of my other bookmarks.
I don't know if it's a browser issue
or a Carnival issue or a hardware issue. Or maybe an IT issue. When I flip the light switch I expect to see lights. When I click on Manage My Cruises I expect to see my booked cruises. Obviously I expect too much.
Have you tried clearing your browsing data in Chrome? Sometimes that helps. Click on the menu button in the upper right corner of the browser. Hover your cursor over "More tools" and click on "Clear browsing data." When the box pops up, click on the Clear Browsing Data button.
#11
Texas
1,980 Posts
Joined May 2014
Originally posted by Organized Chaos
Have you tried clearing your browsing data in Chrome? Sometimes that helps. Click on the menu button in the upper right corner of the browser. Hover your cursor over "More tools" and click on "Clear browsing data." When the box pops up, click on the Clear Browsing Data button.
Keeping that as a last resort. I dread the thought of clearing browser history since my bookmarks are extensive and varied.

I appreciate your advice and my grand daughter, who has been helping me, agrees with you.
#12
Marietta Ga
1,187 Posts
Joined Oct 2011
Originally posted by bury me at sea
Keeping that as a last resort. I dread the thought of clearing browser history since my bookmarks are extensive and varied.

I appreciate your advice and my grand daughter, who has been helping me, agrees with you.
I was having the same problem in Chrome. Clearing cookies and cache did fix the problem. When you choose the "Clear Browsing Data" in chrome you can choose what you want to clear. You can leave "Browsing History" unchecked. You can actually choose "Cookies and Other Site Data" only and it will likely fix your problem.

Don't do it unless you can get comfortable with it. but it is what fixed the problem for me.

PS. Even if you cleared browser history it should not impact your bookmarks if they saved on the bookmark bar.
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#13
Southern California
1,062 Posts
Joined May 2008
Originally posted by Ocean Cat
I'm terrible at online stuff.All I want to do is see the details of my trip, like cabin number, sailing date, dining time etc. I log on and put in my cruise # and click on "details of your cruise" and it kicks me back to log in again. Is it me or the website? Mind you, we don't sail until Nov 12th so I haven't checked in yet. Is that the problem?
This has been my experience for months now! GRrr ....
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Carnival FREEDOM/ Caribbean
Me & my sweet hubby Ken ❤️
Also my Mom, Debbie B.
and Kathy W. & Art A.
Cruising on Mark's "Ship"!!


October 2017
Carnival Inspiration/Baja
Halloween Cruise with my Mom
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Carnival ELATION/ Caribbean
Myself, my Mom, and Cousins!
Our 1st time on Mark's "Ship"!!
November 2016:
Our son, Mark, is beginning his new adventure working for Carnival!
His 1st Cruise Contract is the Elation, out of Jacksonville, FL.
October 2016
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August 2015, JS,FREEDOM of the Seas, Western Caribbean. OMG...just me & sweet hubby!!
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Me, My Mom, & Mark cruise together Extended JS Aft Balcony
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#14
Southern California
1,062 Posts
Joined May 2008
Ok, you lost me at "chrome" . I'll gave to my hubby or our son take a look. Thanks.
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Carnival Cruises: 🚢🚢

February 2018
Carnival FREEDOM/ Caribbean
Me & my sweet hubby Ken ❤️
Also my Mom, Debbie B.
and Kathy W. & Art A.
Cruising on Mark's "Ship"!!


October 2017
Carnival Inspiration/Baja
Halloween Cruise with my Mom
February 2017
Carnival ELATION/ Caribbean
Myself, my Mom, and Cousins!
Our 1st time on Mark's "Ship"!!
November 2016:
Our son, Mark, is beginning his new adventure working for Carnival!
His 1st Cruise Contract is the Elation, out of Jacksonville, FL.
October 2016
Carnival INSPIRATION/ Baja
Oceanview Aft, "Girls Cruise II". Me, Mom & Debbie!
November 2015. Carnival IMAGINATION/ Baja
Inside Aft, "Girls Cruise I" Me, Mom, & Debbie.
March 2014. Carnival INSPIRATION/ Baja
Porthole, Foreward. Spring Break, Me & Mark
August 2014. Carnival GLORY/ Eastern Caribbean
9C, Aft Wrap for me & sweet hubby and Interior for Mark
1st Cruise to Caribbean, 1st Cruise from Florida
August 2012/ Carnival SPLENDOR /Mexico
9C, Aft wrap Cabin for me & sweet hubby
Balcony Cabin for Mark

RCCL Cruises:🚢🚢
August 2015, JS,FREEDOM of the Seas, Western Caribbean. OMG...just me & sweet hubby!!
August 2009, JS, MARNIER of Seas /Mexico Diamond.
April 2009 MARNIER of the Seas/Mexico
Me, My Mom, & Mark cruise together Extended JS Aft Balcony
August 2008 OS,SERENADE of the Seas/Alaska
November 2007, GS,Monarch of Seas/ Baja
Our son, Mark's, 1st Cruise
April 1999, Outside,VIKING SERENADE/ Baja
September 1993, Outside, VIKING SERENADE/ Baja
October 1986 Inside, AZURE OF THE SEAS/ Baja
1st Cruise Ever With then Boyfriend, now my sweet hubby Ken.❤️❤️
#15
Ocala, Florida
2,153 Posts
Joined Jul 2010
Originally posted by HerbertandB
What web browser are you using? I had that issue with Safari, but it worked fine with Google Chrome.
I has the same issue with Safari (bounced me out every time I tried to look at cruise details or manage VIFP offers). I just downloaded Chrome and can access everything.
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#17
Illinois (Not Chicago)
922 Posts
Joined Aug 2016
Originally posted by bury me at sea
Keeping that as a last resort. I dread the thought of clearing browser history since my bookmarks are extensive and varied.

I appreciate your advice and my grand daughter, who has been helping me, agrees with you.
It will not affect your bookmarks at all. It just clears your history (the websites you've been to in the past) and cleans out your cache (technical stuff you don't need to worry about LOL). All of your bookmarks will be left as is. As Domino D said, you can even uncheck the box that says "Browsing History" if you'd like to leave those in place. But that's only if you use your history to quickly go back to previously visited websites.
#18
Texas
1,980 Posts
Joined May 2014
Originally posted by Organized Chaos
It will not affect your bookmarks at all. It just clears your history (the websites you've been to in the past) and cleans out your cache (technical stuff you don't need to worry about LOL). All of your bookmarks will be left as is. As Domino D said, you can even uncheck the box that says "Browsing History" if you'd like to leave those in place. But that's only if you use your history to quickly go back to previously visited websites.
Thanks to both you and Domino. Maybe I will get brave enough to try that after my second cup of coffee,
#19
Illinois
36 Posts
Joined Aug 2013
I must be one of the last holdouts that use MS Internet Explorer. Perhaps it's time. I do use Nightly/Firefox but only for Cruise Critic since IE was giving me problems. But.... IE does seem to work with Carnival's website with the occasional hiccup.
#20
Strollin' down the avenue that's known as A1A, FL
11,645 Posts
Joined Mar 2003
Firefox is total garbage when accessing carnival.com. Chrome has performed best.
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