David and Ivan - no response to inquiries as yet

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#1
684 Posts
Joined Nov 2006
I am wondering if any of you who have used David and Ivan can tell me how long the company takes to respond to their inquiries. It has been a couple of days now and I still have not heard anything from them. I have emailed and submitted two inquiries via the web. Their website indicates they generally respond back within a day.
Also has anyone done the 5 hour Mayan experience tour with David and Ivan and if so, any feedback?

Thanks for your help
#2
5,361 Posts
Joined Apr 2000
David and Ivan frequently have problems with their email connection. The first time we emailed them they got right back to us. When we booked, it took several days to get a reply. I just emailed them, almost a week ago (11/10), to re-confirm our tour and haven't heard from them yet so I think they must be having server problems.

Keep trying.
#3
upper Marlboro maryland
1,549 Posts
Joined May 2005
Originally posted by MercedMike
David and Ivan frequently have problems with their email connection. The first time we emailed them they got right back to us. When we booked, it took several days to get a reply. I just emailed them, almost a week ago (11/10), to re-confirm our tour and haven't heard from them yet so I think they must be having server problems.

Keep trying.
Had the same problem in July. So went thru Shore trips. It was a little more but I had the trip within 24 hours
try this Shoretrips.com
Will be on this tour 1 DEC. 06

Paul
#4
TX
231 Posts
Joined Jun 2006
I just received an e-mail from Ivan. The infrastructure in Costa Maya is just not as reliable as it is here. You may wish to send a follow up message. I am absolutely certain that it is not because they are not responsive, but rather having technical difficulties...
#5
Canada
5,415 Posts
Joined Jun 2003
Unfortunately David and Ivan do get internet service provider problems.
Be persistant - they are most definitely worth it - one of the best tours I have ever taken.
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#6
San Diego, Ca.
632 Posts
Joined Jul 2006
I must admit... the tour with Ivan was INCREDIBLE!!!! and worth every penny and headache getting ahold of them. They are super busy there as well as the issues with the internet... so be patient.
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#7
72 Posts
Joined May 2006
I've just received an e-mail from Ivan on a follow up question after our tour to Chacchoben in early Nov. I can understand how busy folks, who are used to getting almost instant replies to e-mails, get frustrated and think they are not being attended to when replies from the Mayan coast sometimes takes days or longer.
Please hang in there though it is worth it.
Costa Maya is at the very early stages of development and I'm sure if you go back in 5 - 10 years the place will be developed beyond recognition.
Lots of people, myself included, will not be sure that this is necessarily a good thing.
#8
5 Posts
Joined Oct 2004
I am having the same difficulty. I tried the phone numbers on the site and they are not good. Filled out the form and sent other emails. We will be there on the 20th of December so we are keeping our fingers crossed.
#10
5,361 Posts
Joined Apr 2000
I received a reply to my re-confirmation email from Ivan this morning (11/21). Don't be in a hurry -- they WILL get back to you, but sometimes it is sporadic!

Looking forward to the Maya Experience tour with them on Dec 4th!