Jewel Alert...Robo Calls...Dec.5th Sailing now Dec.6th

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 12:54 AM.
#1
Northern New Jersey
4,429 Posts
Joined May 2007
We were to sail tomorrow...just got robo call....Jewel delayed leaving dry dock...will not arrive in NYC till Monday....
Called NCL...the rep knew nothing about it......

(and for some of us....this was already a change from cancelled Gem cruise of 12/4!!!!!!)

I am still trying to get details.........
Expand Signature
Collapse Signature
Alaska HAL Veendam 2004
New England CCL Victory 2006
Eastern Caribbean CCL Miracle 2007
Bermuda NCL Crown 2007
Bahamas NCL Gem 2008
Eastern Caribbean CCL Miracle 2008
New England/Canada NCL Dawn 2009
Florida/Bahamas NCL Jewel 2010
Bahamas/Florida NCL Gem 2012
Bahamas/Florida NCL Jewel 2012 CAS SOLO
Canada/New England NCL Gem 2013
Canada/New England NCL Gem 2015
Florida/Bahamas NCL Gem 2016
Canada/New England NCL Gem 2016 CAS SOLO
Canada NCL Jade 2017
#2
Ohio
359 Posts
Joined Oct 2002
Wow, what does that mean for you? Will NCL pick up the cost of the night that is missed or something. Sorry you are going through this. Hope the rest of your vacation is great!
#3
Litchfield
14 Posts
Joined Oct 2004
Instead of being dropped off sunday am, no traffic, now have to drive into NYC traffic monday am. Nothing on NCL website as yet on delay.
#4
Northern New Jersey
4,429 Posts
Joined May 2007
Originally posted by singinglizzie
Wow, what does that mean for you? Will NCL pick up the cost of the night that is missed or something. Sorry you are going through this. Hope the rest of your vacation is great!

Since the NCL rep I called said all was well --I am going to call again and speak to someone else......as others on this sailing are doing now.....
Expand Signature
Collapse Signature
Alaska HAL Veendam 2004
New England CCL Victory 2006
Eastern Caribbean CCL Miracle 2007
Bermuda NCL Crown 2007
Bahamas NCL Gem 2008
Eastern Caribbean CCL Miracle 2008
New England/Canada NCL Dawn 2009
Florida/Bahamas NCL Jewel 2010
Bahamas/Florida NCL Gem 2012
Bahamas/Florida NCL Jewel 2012 CAS SOLO
Canada/New England NCL Gem 2013
Canada/New England NCL Gem 2015
Florida/Bahamas NCL Gem 2016
Canada/New England NCL Gem 2016 CAS SOLO
Canada NCL Jade 2017
#5
Peotone, IL. (South of Chicago)
2,913 Posts
Joined Apr 2005
Wow, that sucks and the silliest thing is that no one at NCL knows anyting? How does that happen???????
Expand Signature
Collapse Signature
Happy Cruising!!!!!!!

Sue
and Her Cruising Family
Doug (DH) Jeremy (DS*14)Jake (DS*12)

***July, 1999 Honeymoon Cruise RCCL***
***June, 2001 RCCL***
***November, 2004 Holland America***
***May, 2005 Sapphire Princess***
***February, 2006 Norwegian Star***
***January, 2007 Norwegian Dawn***
***January, 2008 Norwegian Spirit***
***January, 2009 Norwegian Jewel***
***July, 2009 Norwegian Spirit***
***January, 2010 Norwegian Pearl***
***January, 2011 Norwegian Epic***
***June, 2011 Carnival Glory***
***January, 2012 Norwegian Epic***
***June, 2012 Celebrity Infinity***
***January, 2012 Norwegian Star***
***Christmas 2014 Norwegian Epic***
***Christmas 2015 Norwegian Escape***
#6
Northern New Jersey
4,429 Posts
Joined May 2007
also...the Gem left NYC this AM to take that spot in Boston drydock....guess she will be floating around waiting for her "parking space"......
Expand Signature
Collapse Signature
Alaska HAL Veendam 2004
New England CCL Victory 2006
Eastern Caribbean CCL Miracle 2007
Bermuda NCL Crown 2007
Bahamas NCL Gem 2008
Eastern Caribbean CCL Miracle 2008
New England/Canada NCL Dawn 2009
Florida/Bahamas NCL Jewel 2010
Bahamas/Florida NCL Gem 2012
Bahamas/Florida NCL Jewel 2012 CAS SOLO
Canada/New England NCL Gem 2013
Canada/New England NCL Gem 2015
Florida/Bahamas NCL Gem 2016
Canada/New England NCL Gem 2016 CAS SOLO
Canada NCL Jade 2017
#7
Down East Maine
19,321 Posts
Joined Jan 2008
Originally posted by Henrika
Instead of being dropped off sunday am, no traffic, now have to drive into NYC traffic monday am. Nothing on NCL website as yet on delay.

2:23 and there is information posted on the website now.........

I'm sorry this affected the 12/5 group.

Itinerary time changes........


The ship will now call in Port Canaveral, Florida on Wednesday, December 8 from 8 am to 8 pm and in Nassau, Bahamas on Thursday, December 9 from noon to 1 am
Expand Signature
Collapse Signature
Margaret

SKY 2/23/02
SKY 2/9/03
SEA 4/17/04
MAJESTY 8/29/04
STAR 4/14/05
STAR 2/21/06
DAWN 7/1/06
DAWN 2/18/07
GEM 12/15/07
GEM 2/6/08
DREAM 5/9/08
GEM 2/4/09 & 2/14/09
GEM 12/19/09
GEM 1/23/10 & 1/24/10
SPIRIT 4/23/10
JEWEL 12/12/10
GEM 1/21/11 JEWEL 1/22/11 & 1/23/11
JEWEL 3/20/11
JEWEL 12/10/11
GEM 1/29/12
STAR 4/15/12
GEM 12/13/12
JEWEL 2/1/13 & 2/3/13
DAWN 4/21/13
BREAKAWAY 12/8/13
BREAKAWAY 1/05/14
GETAWAY 1/27/14. day visit
GEM 1/29/14
BREAKAWAY 12/14/14
BREAKAWAY 1/4/15
GEM 1/30/15
DAWN 4/19/15
ESCAPE 11/9/15. day visit
BREAKAWAY 12/13/15
BREAKAWAY 1/17/16
BREAKAWAY 2/28/16
BREAKAWAY 12/11/16 & 12/18/16

BREAKAWAY 4/23/17

Many more Norwegian cruises booked!

#8
Miami, FL
221 Posts
Joined Jun 2004
Dear Guests,
We just issued the information regarding Norwegian Jewel (see below). We apologize if your agent did not yet have the updated information at the time you called. All agents should be aware at this point and it is on our web site: www.ncl.com.

I've pasted all the information below.

We are truly sorry about this delay and appreciate your understanding.

Best,
Norwegian Cruise Line

Attention Guests on Norwegian Jewel's 12/5 Sailing from New York:
Because of a late departure from dry dock, Norwegian Jewel will not arrive into New York on Sunday, December 5 as scheduled. The ship is now estimated to arrive into New York on Monday morning.

Therefore, embarkation for guests sailing on Norwegian Jewel’s December 5 Bahamas & Florida cruise is delayed and will begin at 8 am on Monday, December 6. The ship is scheduled to depart New York at noon on Monday.

Norwegian Jewel’s itinerary has been changed to accommodate the new departure time. The ship will now call in Port Canaveral, Florida on Wednesday, December 8 from 8 am to 8 pm and in Nassau, Bahamas on Thursday, December 9 from noon to 1 am.

Guests will receive a refund of 1/7 of the cruise fare paid and an onboard credit of $100 per stateroom.

Norwegian Cruise Line sincerely apologizes for this delay. We appreciate our guests understanding and cooperation.
Expand Signature
Collapse Signature
Norwegian Cruise Line
www.ncl.com
#9
Peotone, IL. (South of Chicago)
2,913 Posts
Joined Apr 2005
What about a hotel stay for every guest? They now have to fork over extra cash because most are coming in a day early!
Expand Signature
Collapse Signature
Happy Cruising!!!!!!!

Sue
and Her Cruising Family
Doug (DH) Jeremy (DS*14)Jake (DS*12)

***July, 1999 Honeymoon Cruise RCCL***
***June, 2001 RCCL***
***November, 2004 Holland America***
***May, 2005 Sapphire Princess***
***February, 2006 Norwegian Star***
***January, 2007 Norwegian Dawn***
***January, 2008 Norwegian Spirit***
***January, 2009 Norwegian Jewel***
***July, 2009 Norwegian Spirit***
***January, 2010 Norwegian Pearl***
***January, 2011 Norwegian Epic***
***June, 2011 Carnival Glory***
***January, 2012 Norwegian Epic***
***June, 2012 Celebrity Infinity***
***January, 2012 Norwegian Star***
***Christmas 2014 Norwegian Epic***
***Christmas 2015 Norwegian Escape***
#10
LA
509 Posts
Joined Apr 2010
Originally posted by silkhair1
What about a hotel stay for every guest? They now have to fork over extra cash because most are coming in a day early!
I agree. While not required, it would certainly be a gesture of goodwill, as NCL has to be aware that a lot of folks will be flying in for a Sunday departure as scheduled and will now be forced to find accommodation in NYC, which isn't cheap.
#11
Cheyenne, WY
113 Posts
Joined Jun 2004
Although we don't have the confirmation email yet, our TA talked to NCL and the rep said we can get a full refund and/or re-book on a future cruise in lieu of taking the shortened cruise. Waiting for confirmation.....
#12
Northern New Jersey
4,429 Posts
Joined May 2007
The itinerary also was changed.....the GSC island stop..eliminated...
Expand Signature
Collapse Signature
Alaska HAL Veendam 2004
New England CCL Victory 2006
Eastern Caribbean CCL Miracle 2007
Bermuda NCL Crown 2007
Bahamas NCL Gem 2008
Eastern Caribbean CCL Miracle 2008
New England/Canada NCL Dawn 2009
Florida/Bahamas NCL Jewel 2010
Bahamas/Florida NCL Gem 2012
Bahamas/Florida NCL Jewel 2012 CAS SOLO
Canada/New England NCL Gem 2013
Canada/New England NCL Gem 2015
Florida/Bahamas NCL Gem 2016
Canada/New England NCL Gem 2016 CAS SOLO
Canada NCL Jade 2017
#13
New Jersey, USA
1,057 Posts
Joined Jan 2007
Originally posted by jaja
The itinerary also was changed.....the GSC island stop..eliminated...
Well look on the bright side, you will be avoiding the mites
Expand Signature
Collapse Signature
George and Lisa

NCL Star - Western Caribbean
NCL Sun - Western Caribbean So nice we did it thrice!
NCL Pride of America - Hawaii
NCL Pearl-Western Caribbean
NCL Jade-Greek Islands
NCL Dawn-Southern Caribbean
NCL Dawn-Bermuda
NCL Sun-Western Caribbean So nice we did it twice!
NCL Sun-Western Caribbean
Sapphire Princess-Mexican Riviera
NCL Sky-Eastern Caribbean
Carnival Triumph-Canada


It's not the kids....it's the parents
#14
304 Posts
Joined Feb 2008
I wouldn't be too upset over missing the stop at GSC. I enjoyed it, but a lot of people find the tendering over to be a pain, the beach crowded. But if I were flying into NY to take this cruise, I'd be furious and be demanding that NCL in addition pick up the tab for the extra night in a hotel in NYC - that's expensive.
#15
Plantsville, Ct
707 Posts
Joined Jul 2003
http://www.kroooz-cams.com/ncl_jewel/jewel.php
Expand Signature
Collapse Signature
NCL Dawn 8/31/03 Carnival Legend 5/15/04 NCL Dawn 10/24/04 NCL Dawn 3/26/06 NCL Spirit 11/9/06 Crown Princess 5/30/07 NCL Gem 2/6/08 NCL Gem 1/4/09 NCL Dawn 10/25/09 Carnival Miracle 4/21/10 NCL Jewel 3/21/11 Carnival Miracle 5/6/12 NCL Breakaway 9/7/14 NCL Gem 11/15/14 NCL Gem 3/18/15 Royal Princess 2/15/16 NCL Breakaway 11/26/17.
#16
Northern New Jersey
4,429 Posts
Joined May 2007
Originally posted by NJGeorge
Well look on the bright side, you will be avoiding the mites

LOL--I was thinking the same thing....
Expand Signature
Collapse Signature
Alaska HAL Veendam 2004
New England CCL Victory 2006
Eastern Caribbean CCL Miracle 2007
Bermuda NCL Crown 2007
Bahamas NCL Gem 2008
Eastern Caribbean CCL Miracle 2008
New England/Canada NCL Dawn 2009
Florida/Bahamas NCL Jewel 2010
Bahamas/Florida NCL Gem 2012
Bahamas/Florida NCL Jewel 2012 CAS SOLO
Canada/New England NCL Gem 2013
Canada/New England NCL Gem 2015
Florida/Bahamas NCL Gem 2016
Canada/New England NCL Gem 2016 CAS SOLO
Canada NCL Jade 2017
#17
@ HOOTERS @
17,571 Posts
Joined Jan 2006
I hope everyone realises that embarkation starts at 8 AM on Monday for a noon departure....


Therefore, embarkation for guests sailing on Norwegian Jewel’s December 5 Bahamas & Florida cruise is delayed and will begin at 8 am on Monday, December 6. The ship is scheduled to depart New York at noon on Monday.

Expand Signature
Collapse Signature
Steve

DAWN ~ 3/26/06
DAWN ~ 2/18/07
GEM ~ 12/15/07
GEM ~ 2/6/08
DREAM ~ 5/9/08
GEM ~ 2/4/09 2/14/09 12/19/09
GEM ~ 1/23/10 1/24/10
SPIRIT ~ 4/23/10
JEWEL ~ 12/12/10
GEM ~ 1/21/11
JEWEL ~ 1/22/11 1/23/11 3/20/11 12/10/11
GEM 1/29/12 12/13/12
STAR ~ 4/15/12
JEWEL ~ 2/1/13 2/3/13
DAWN ~ 4/21/13
BREAK ~ 12/8/13
BREAK ~ 1/5/14 12/14/14
GETAWAY ~ 1/27/14
GEM ~ 1/29/14
BREAK ~ 1/4/15 12/13/15
GEM ~ 1/30/15
DAWN ~ 4/19/15
BREAK ~ 1/17/16 2/28/16 12/11/16 12/18/16
BREAK ~ 4/23/17
BREAK ~ 12/15/17
BREAK ~ 1/19/18
GEM ~ 3/6/18
ESCAPE ~ 12/9/18
ESCAPE ~ 2/3/19
#18
7 Posts
Joined Dec 2010
Thanks NCL for ruining my birthday (Dec. 5).....
Our 6th cruise on NCL & when you call their "System is down"...How convenient....We loved The Dawn...had a terrible time on The Gem (their fault) & now this....They told me they will have "travel care consultants" there on Monday..I said "I hope to get info. BEFORE Monday!"....
Wonder if the boat will even get to NY by Monday....
We stay loyal to NCL but we keep hearing how other lines treat their guests way better...1/7 of your cruise fare is no compensation for the lost time & lost destination....
#20
New Jersey, USA
1,057 Posts
Joined Jan 2007
Originally posted by CruiseBabe125
What about "mites?"...Please explain!
http://boards.cruisecritic.com/showthread.php?t=1317603
Expand Signature
Collapse Signature
George and Lisa

NCL Star - Western Caribbean
NCL Sun - Western Caribbean So nice we did it thrice!
NCL Pride of America - Hawaii
NCL Pearl-Western Caribbean
NCL Jade-Greek Islands
NCL Dawn-Southern Caribbean
NCL Dawn-Bermuda
NCL Sun-Western Caribbean So nice we did it twice!
NCL Sun-Western Caribbean
Sapphire Princess-Mexican Riviera
NCL Sky-Eastern Caribbean
Carnival Triumph-Canada


It's not the kids....it's the parents