Posted March 2nd, 2005, 09:55 PM
I have seen your post on another thread where you don't seem satisfied with Princess. Can you explain?
I wanted to think about some of the things that I experienced before I went on about them. First, let me say that I have never been on a bad cruise. With the market being what it is, we all have many choices as to our vacation experiences. My overall impression of Princess was not up to precruise expectations.
I was the group coordinator for a group of 16 people on the Sun Princess 2/17/05. This was my first Princess cruise. (7th overall) I had heard good things about Princess from previous Princess cruisers.
One of the things that disappointed me about Princess was my first impression of the bar service. From the time of embarkation (1:00) untill just before sail away, every bar server was carrying and pushing a glass for their soda card. No tropical drinks---no cruise feel. The bar service in general was not friendly. The servers seemed to be DOING THEIR JOB but did not seem to enjoy it. Did this ruin my cruise?? Heck no. But I will say that sailaway on my previous NCL & Celebrity cruises was memorable. A couple of the ladies traveling with us found a server in the casino that they enjoyed.
How about another example of CUSTOMER SERVICE. We were getting ready to disembark at St Kitts. I needed to cash a travelers check to have cash on the island. The rep at the pursers desk cashed my 100.00 check. A traveling companion stopped at the pursers desk 5 minutes later and ask for a 50.00 bill to broken into smaller bills. They told him that they could not change his bill. They did not have enough change. I personally saw a cash drawer full of money.(maybe a little light on singles but plenty of other denominations. Why lie to your customer. Another traveling companion was told the same thing a short time later. They told this passenger that the man that had the key to the safe was not there. Did this ruin my cruise?? Heck no. But why lie to us???? (maybe lie is too strong a word to use. Maybe I should say that they told us a story because they didn't care and thought we were stupid.)
Overall we had a great cruise. Did the staff impress us?? Not really. (except for our dinner servers)