I've wanted to say that exact same thing to certain people several times. It can make a HUGE difference.It happens everywhere. There are only two ways to have the biggest house in town: build your's bigger or tear down everyone else's. I have heard Lido boys called loudly as "Oh, waiter!" and cringed, and heard a head waiter (not on Crystal) summoned in a loud voice as "Boy! I need you now!".
Mary & I have many good friends who work on Crystal and other lines, and cherish them. We are usually greeted as friends rather than customers and like it that way. I know you do, too.